SERVANT

LEADERSHIP
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The servantleader
is servant
first.

It begins with the

natural feeling that one
want to serve.

Then conscious choice brings one to aspire to lead.

Do those served grow as

persons??

Do they, while being served, become healthier,

wiser, freer, more autonomous, more likely

4 NEEDS
LIVE
We must survive in
our body

LEGACY

LOVE

We must also have

value, make difference

We must relate to
others

LEARN
We must grow,
develop, & use our
talents
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Servitude implies being in a

one down position to
another person and giving
from a place of need to or
have to

THE SHEAR JOY OF GIVING

True service stems from a desire to
give from the heart. It is freely
shared without any expectation for
something in return

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The choice to serve is not an

action in the normal sense

It's not something you do, but an expression of your

being."
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10 CHARACTERISTIC

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LISTENING
active as an act of will and commitment
in touch with ones
own inner voice

Listen receptively
to what is being
said (and not
said)

Listen intently to other

seeking to understand what ones body,

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spirit, and mind are communicating

Identifies with the concerns of others so as to

better understand and lead

Empathy
Assumes the good intentions of
coworkers and does not reject them
as people, even while refusing to
accept their behavior or
performance
People need to be accepted and
recognized for their special
unique spirits

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Commitment to Growth of Others

Believe that people have an intrinsic
value beyond their tangible
contributions as workers

Recognize the tremendous

responsibility to do everything
within his or her power to
nurture the personal
professional and spiritual
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growth of// employees

Building
Community

Not by mass movements, but by

each servant leader demonstrating
his own unlimited liability for a
quite specific community-related
group
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seek to convince and not pull rank

- to go ahead and show the way

Convince other
rather than coerce
compliance

Persuasion

Persuasion rather than

personal authority
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FORESIGHT
It is hard to define but easy to identify

Understand the lessons from the past, the

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realities of the present,// yis
and
the //likely

Ability to see things as they really are...

Awareness
of self and situation

Able leaders are usually sharply awake and

reasonably disturbed. They are not seekers
after solace.
They have their own serenity.

Conceptualization
Seek healthy balance between
conceptual thinking and day to day
focused approach

Ability to look at a problem from a conceptualizing

perspective
think beyond day to day realities

Nurture abilities to dream great dreams

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Stewardship
commitment to serving the needs of others

Holding something in trust for another

mphasize the use of openness and persuasion rather than control

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HEALING
Many people have broken spirit and
have suffered from a variety of
emotional hurts

take opportunities to restore others to

wholeness

- to show caring

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Modelling

Path Finding

4 ROLES OF LEADERSHIP

Alignment

Empowerment
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I dont care how much or how

little you know. When you teach
what you yourself are still
learning, you also enroll people
as a support for you, to help you
live it.
One whose life has credibility with
others, has integrity, diligence,
humility, the spirit of servant
leadership, of contribution.

MODELLING

How kids learn?? 3 ways.

First, example. Second, example. Third,
example.
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Nothing is powerful as example !!!

Try to discern what the value

systems are and how you can come
up with a strategic plan within
those values to meet those needs

Always study what the needs of

people are

PATH FINDING
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ALIGNMENT
Unless you
institutionalize your
values,
they wont happen

Once you have chosen the words that define your vision, your mission, your values
are,

EMPOWERMENT

dont have to be focused on procedures

Instead, focus on vision and values

and release the potential of people to
accomplish those purpose
- human creativity,
- human ingenuity,
- resourcefulness,
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-

SERVANT
LEADERSHIP
IN ORGANIZATION

Dependent/
Independent Variable
Independent
Variables

Subsequent
Dependent Variable

SERVANT
LEADERSHIP

VALUES

ORGANIZATIONAL
PERFORMANCE

Vision, Honesty,
Integrity, Trust,
Service, Modeling,
Pioneering,
Appreciation of
others, Empowerment

Core Beliefs
Principles

EMPLOYEE
ATTITUDES & WORK
BEHAVIORS

Moderating Variables
ACCOMPANYING
ATTRIBUTES
Communication, Credibility,
Competence, Stewardship,
Visibility, Influence,
Persuasion, Listening,
Encouragement, Teaching,
Delegation

ORGANIZATIONA
L CULTURE

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CULTURE

Lead with moral authority

System Thinker

Has Foresight

Compassionate collaborator

Skilled communicator

Puts people first

Person of character

7 PILLARS OF
SERVANT LEADERSHIP
COMMUNITY
CUSTOMERS
EMPLOYEES

STRATEGY

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Commitment,
Commitment, Job
Job Satisfaction,
Satisfaction, Trust
Trust

ORGANIZATIONAL
PERFORMANCE
Charity

Intimacy

Authenticity

Transfor
mation

Morality

Spirituality

Humility
Integrity

Accountab
ility
Security

Vulnerabili
ty

Doing serving
others
Being servant &
steward

Moral
reasoning
Moral action
Acceptanc
e

Availabilit
y
Equality

Collaborati

Religiousness

Interconnected
ness
Sense of
mission
Wholeness

Vision
Modeling
Mentoring
Trust
Empower
ment

Command & Control Servant Leadership

Business Metaphor Organization is a machine

Organic structure of
relationships

Authority

Top down

Participation by entire
group

People

Instruments of production

Greatest assets and

sources of creativity

Leadership Style

Distant and detached

Connected and present

Supervisory
Approach

Dictate, control, punitive

Listen, facilitate,
encourage

Service Orientation

Self-serving
What can you do for me
and the organization?

Other serving
what can I do to help you
fulfill your goals and
mission?

What Do Leader Do?

Devote themselves to serving the needs

of organization members.

Develop employees to bring out the

best in them.

Coach others and encourage their self

expression

Listen and build a sense of community

Focus on meeting the needs of those

they lead.

Facilitate personal growth in all who work

with them

HIGH ENERGY

DEEP SENSE OF
SATISFACTION

DISTRIBUTED
LEADERSHIP

HIGHLY
SIGNIFICANT
RESULT

COHERENCE

ALTERED TIME,
SPACE & CONDITION

SYNCHRONICITY
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SYNCHRONICITY
Seamless transition
Everybody is working extremely hard;
but the work seems almost effortless

Sense of being outside everyday reality

A separation without separateness

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So, whom do you serve ??

For what purpose ??

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