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Business Emails
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Outlin
e
(informal emails)
Referring to Previous
Contact
Purpose Statements
Making Requests
Referring to Attachments
Opening Small
Talk
informal
style
about the
past
present simple
to ask
wellbeing
Referring to Previous
Contact
formal style
the
purpose
prepositional
(see
phrases +
comma
of
usually
Thank
for
your letterofof1024
Further you
to our
conversation
May,...clear way
referring
to
January.
followed by
next
slide)
Thank you is a
positive and
Purpose Statements
I am writing to + V
your
wishes/wants
continuous describing
I would like to + V
would
...for a request or
enquiry
The past tense was
makes
distant, tentative and
to + V
Requests
the
modal
verbs
Requests
often use
could and
can and
will.because
would
they sound more
polite than
makes
he
Please + V (imperative)
The past
Referring to Attachments
I have
attached...
Please attache
find
d...
Present perfect
simple
have/has
past action
with
present+ V3
effect
Imperative (main
verb)
as you
Here, combined with
please
the often
Promising Action
will + verb
I will + V
Will do.
Hi Craig
December balance
Could
sheet you send me the
Regard
please?
s
Harriet
do after this
email
Hi
Harriet
Will do.
Closing Small
Talk
Positive future statements informal style
leaving
Ellipsis
Positive Closing
Statements
Present simple
sounds more
look
forward
to
hearing
formal
I
you
from
am looking forward to
.
I
seeing
you
.
Warning!
Common
from
hea
you.
r Error
I look forward to
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