Presentation on ISO-9000

Presented by:
Ankur Kumar

Submitted To:
Mr. Hitesh Sharma
(Asst. Prof.)
N.I.T. UK

Introduction to
ISO 9000 Standards

A few words about ISO

Refer

to ISO not I-S-O

Because ISO is not a set of initials

but an international name
Derived from the Greek word

isos meaning equal or

symmetric
Long name in English
International Organization for
Standardization

A few words about ISO

Whatever

the country, whatever

the language the short form is
always ISO

Who is ISO?
ISO

is an international agency
consisting of 156 member countries
including Kenya

ISO

was formed in 1947 and is based

in Geneva, Switzerland

It

develops international standards to

foster increased trade of products and
services

By

July 2005, ISO had published over

15,000 standards

The ISO 9000 Family fame

Most widely known and successful

series of standards

Gaining wider interest in new

management of Public administrations

Represents an international consensus

on good management practices

Is a tried and tested framework of

managing your business process

What is ISO 9000?

A

set of standardized
requirements for quality
management system

Applicable

to any organization
regardless of its size or whether
public or private sector

As

at December 2004 over

670,399 companies had received
certification from 70,364 in 1994.

The ISO 9000 Family

Four Primary standards
ISO 9000:2005, QMS
Fundamentals and Vocabulary
ISO 9001:2000, QMS
Requirements
ISO 9004:2000, QMS Guidelines
for performance improvements
ISO 19011:2002, Guidelines on
quality and/or environmental
systems auditing

ISO 9000:2005
Vocabulary (examples)
Process

set of interrelated or interacting

activities which transform inputs into outputs

Product

result of a process

Top

management a person or group of

people who direct and control an
organization at the highest level

Requirement

need or expectation that is

stated, generally implied or obligatory

Customer

satisfaction customers
perception of the degree to which the
requirements have been fulfilled

ISO 9001:2000
0

Introduction
1 Scope
2 Normative reference
3 Terms and definitions
4 Quality Management system
5 Management responsibility
6 Resource Management
7 Product realization
8 Measurement, analysis &
improvement

How to use ISO 9000

family
ISO

9000 to comprehend the

principles of quality
management, function of quality
management and correct use of
terms

ISO

9001 to assess a QMS or

specify generic requirements for
a QMS

ISO

9004 to improve the QMS

Features of ISO 9000 standards

Based

on Eight Quality Management

principles as the philosophy

Consistent
Emphasis
Employs

in terminology

on processes

QMS process model

Embraces

the spirit of Continual

Improvement

Allows

for permissible Exclusions

Benefits Of Implementation Of
ISO 9000 QMS
To

operate efficiently
To achieve customer satisfaction
To improve financial results
Satisfy all the stakeholders
To

secure sustainability

Internal benefits include:Increased

productivity
Less scrap and rework
Increased employee satisfaction
Continual improvement
Increased profits

External / Marketing Benefits

Include:An

internationally recognised
QMS
Increased opportunities in
specific markets
Increased customer satisfaction

Thanks for
your
Attention
Questions