COMMUNICATION

GROUP 7:
Fakhri Rido
Gina Aulia
Edwin Oktri Suryadinata
Indri Ani Wulandari
Muhammad Imam

(1410522057)
(1410522068)
(1410522069)
(1410522073)
(1410522081)

1. FUNCTION OF
COMMUNICATION
A. Control
Communication acts to control member behavior in
several ways. Organizations have authority
hierarchies and formal guidelines employees are
required to follow.

B. Motivation
Communication fosters motivation by clarifying to
employees what they must do, how well they are doing it,
and how they can improve if performance is subpar.

C. Emotional Expression
Communication provides for the emotional expression of
feelings and fulfillment of social needs.
D. Information.
Communication provides the information individuals
and groups need to make decisions by transmitting the
data needed to identify and evaluate choices.

THE COMMUNICATION PROCESS

The key parts of this model are (1) the sender, (2) encoding,
(3) the message, (4) the channel, (5) decoding, (6) the
receiver, (7) noise, and (8) feedback.

DIRECTION OF COMMUNICATION
A. Downward Communication
B. Upward Communication
C. Lateral Communication

INTERPERSONAL
COMMUNICATION
Oral Communication
Written Communication
Nonverbal Communication

ORGANIZATIONAL
COMMUNICATION
A.

Formal Small-Group Networks

B. The Grapevine
The informal communication network in a group or
organization is called the grapevine
C. Electronic Communications
Such as :

- E-mail
- Instant Messaging
- Social Networking
- Blogs A blog (Web log)
- Video Conferencing

D. Managing Information
Dealing with Information Overload
Information overload is a condition in which information
inflow exceeds an individuals processing capacity.
Threats to Information Security
Security is a huge concern for nearly all organizations
with private or proprietary information about clients,
customers, and employees.

CHOICE OF COMMUNICATION
CHANNEL

PERSUASIVE COMMUNICATIONS

Automatic and Controlled Processing

Interest Level
Prior Knowledge
Personality
Message Characteristics

BARRIERS TO EFFECTIVE
COMMUNICATION

Filtering
Selective Perception
Information Overload
Emotions
Language
Silence
Communication Apprehension
Lying

GLOBAL IMPLICATIONS
Cultural Barriers
Researchers have identified a number of problems
related to language difficulties in cross-cultural
communications.

Cultural Context
Cultures tend to differ in the degree to which
context influences the meaning individuals take
from communication.

A Cultural Guide

Assume differences until similarity

is proven.

-Emphasize description rather than interpretation

or evaluation.

-Practice empathy.
-Treat your interpretations as a working
hypothesis.

Thank You