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Objectives
Understand important changes in collections
functionality in release 12
Understand most commonly reported implementation
issues
Know about resources for additional information
Topics
Key Concepts
New functionality for Oracle Receivables users
Additional functionality for Oracle Advanced
Collections users
Integration points
Implementing Collections
Best practices throughout
Where to go for more information
Work Queue
Segments
Release 12
Collections
Collection
Method:
Dunning Plan
or Strategy
Scoring
Payments
& Promises
Do you know?
Do you know?
Do you know?
Do you know?
Collectors To Do List:
Collectors To Do List:
Customer Search
Call Scheduler
Aging Reports
Work Queue
Customer (Party)
Account
Account
Bill To Site
Bill To Site
Transaction
Transaction
Orgs
Collector: Manually Assigned
(Tasks tab)
Delinquencies: Automatically Identified
Automatic Promise to Pay Reconciliation
Automatic Broken Promise Follow Up Task
Custom 1
PLUS
2 custom tabs
Custom 2
(Queries or Functions)
Configurable Metrics (Queries or
Functions)
Configurable Customer
Segmentation (Views)
Collection Methods:
Dunning Plans
Configurable Strategies
Staged Dunning (Strategy)
Complex Collections
Collections Methods
Dunning Plans
Used for Aged Dunning
Dunning calls can be scheduled optionally
Dunning callback appears in collectors work list as a Task
Uses BIP Dunning Letter templates
Collections Strategies
Used for Staged Dunning and complex collections actions
Supports complex call/send activity combinations
Letters automatically sent
Call appears in collectors work list as Strategy Work Item
Uses BIP Dunning letter templates
Metalink Notes:
454908.1- How do you migrate Staged Dunning in AR to Advanced Collections r12?
Thank You