Beruflich Dokumente
Kultur Dokumente
By,
Shilpa Susan Philip
Kinshoo Shah
Ravi Teja
6/17/2010 1
Contents
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Issue Under Focus
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US - Cross Cultural Training Trend
100
80
60
40
20
il sm ce
ua an . ..
id is t vo i ty O
i v D A in
d r ty su
l LT
In w
e in a
Po rta Source ofMstatistics research:www.customerthink.com
ce
6/17/2010
China n World US 7
Glimpses of Chinese culture
Personal
Do not use Snap decisions
large hand contact must Chinese value rank
Punctuality
Tipping is
movements.are considered
be avoided an
isand status. considered
a key.
at all cost
insult insulting.
It is illegal
You should
to give gifts Bowing or
to Looking in the eye
taste all the Use formal
dishes you nodding is
government while addressing
are offered.
is titles.
the common to local
Preference
officialconsidered as lack of greeting.
language
confidence.
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Source: http://www.cyborlink.com/besite/china.htm
Process flow - Identifying HRM Strategy
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KTS-IHRM Strategy
For
Cross Cultural Diversity
Management
(Developed By Shilpa, Kinshoo, Teja)
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11 6/17/2010
Conduct
destination-specific Review
briefing. Expatriate audit , current expatriate
practices.
Inform in Cultural diversity audit
Consider basic advance about the
language training. cross-cultural Refine expatriate Identify the
Complexities selection procedures expatriate
success/failure rates
Provide in-country likely to be faced
before deciding to Identify duration of
support.
relocate overseas. assignment Identify the sources
Provide cross-cultural of expatriates
Feed Back &
• .
training success/failure
evaluation
(Developed by Shilpa, Kinshoo, Teja)
Strategy
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App
roac
h
Bas
d
On
Dur
atio
n
12
KTS-IHRM Model
for
Cross Cultural Diversity
Management
(Developed by Shilpa, Kinshoo, Teja)
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Situational Aspects CCT program
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CCT Program
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Training Program
Concepts Skills Knowledge
Culture -important part of Chinese language proficiency Knowledge of different
identity. - able to negotiate & cultural aspects.
speaking practices.
Cultural Values & beliefs Ability to recognize culture Knowledge of the effect of
affect understanding & related business problems. religion on business.
acceptance.
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Concepts Skills Knowledge
Culture –related stress Possess the social skills & Knowledge of symptoms of
affects efficiency. elicit the employee’s “culture shock syndrome”.
understanding of business
problem.
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Benefits of Cross Cultural Training
US Expatriate
Ability to
To Be Non Reduce Self-
Communicate
Judgmental Referencing
With Respect
Display
Tolerance For Become More Cultural
Ambiguity Flexible Empathy
Reduces Uncertainty Of
Interactions
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Implications for the US Firm
Pros
Cons
1. Expensive
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Conclusion
Its high time for US MNC’s to provide its CCT to all its
Expatriates & not just to 32%, in order to:-
Adoption and implementation of KTS- IHRM Strategy
& Model shall help:-
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Reference
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THANK
YOU…
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