HEALTH,SAFETY AND

SECURITY
PROCEDURES

Section 1: Follow health, safety &

security procedures

Section 1: Follow health, safety &

security procedures
The cost of workplace accidents:
Human cost
Social cost
Economic cost
Organizational cost
Statistics

Section 1: Follow health, safety &

security procedures
do accidents in
the workplace
occur?

Section 1: Follow health, safety &

security procedures

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Section 1: Follow health, safety &

security procedures
The obligations that an enterprise must
meet:

Section 1: Follow health, safety &

security procedures

Section 1: Follow health, safety &

security procedures

Section 1: Follow health, safety &

security procedures
What if policies and procedures
do not exist?

Section 1: Follow health, safety &

security procedures
Common injuries or accidents in hospitality:
Muscle
strains

Trips, slips
and falls

Cuts and
abrasions

Mechanica
l
injuries

Burns

Chemical
exposure

Abrasion
slips

trips

1. Physical
hazards:
Industrial
deafness

Sun
exposure

Heat
stress

Cold
stress

2.Chemical
hazards:

2.Chemical
hazards:

3.Psychological
hazards:
A hazard to your mental
well-being: STRESS
The higher customer
expectation, the more
stressful levels
If stressed and tired, the
employee becomes less
alert and aware of their
surroundings anxiety
and depression and
injury to themselves and
others

4.General hazards:
AWARENESS - ALERT

How do identify and prevent

potential hazards?
Find the risk

Assess the risk

Fix the risk

HOW DO YOU
REPORT
HAZARDS?

Who do you
report to?

Health and safety

representative
Supervisor or manager
Employer or owner

 How you
stay up to
date on
safety
issues?

Make health, safety and

security inspections and
hazard identification part
of routine housekeeping
inspections
Discuss security and safety
issues at regular staff
meetings
Arrange training where
required
Display safety posters and
signs and safe operating
procedure near potentially
hazardous equipment and
machinery
Distribute written
documents, flyers or
notices on changes in
legislation, report

What are safe

personal
presentation
standards?
Clarify the roles of your
workplace
Project the image of the
establishment
Keep looking clean and
presentable
PROTECT you

Traditional waiter
uniform includes:
Pressed black trouser
or skirt
Pressed white shirt
Polished black shoes

PPC & E: Personal Protective Clothing and

Equipment

Foot
wear

Apron

Masks and
goggles

Gloves

Security issues in
hospitality

Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations
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Section 2: Follow procedures for

emergency situations

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Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations
Safe lifting techniques:

Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations

Deranged customer

Flood
Cyclone
Earthquake
Bush fire

Natural
disasters

Section 2: Follow procedures for

emergency situations

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Section 3: participate in the

organisations OHS practices
How to
respond to a
customer
accident?

What is risk
manageme
nt?
Investigate the
accident as the
procedure
Check who has had
injuries and who is the
witness
Details are reported at
incident report and
give to manager
Manager or owner has
responsibility to fix the
cause the accident

Eliminate or reduce
the risk

Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations

Section 2: Follow procedures for

emergency situations