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MANAGING
ISD OPERATIONAL
-DISTRIBUTED MANAGEMENT
OVERVIEW
Responsibility for managing
information technology is
increasingly being
distributed to the managers
of an organization at all
levels and in all functions
How to manage?
Create an information centre group
staffed with user liaison specialists or
help desks with end user hot lines
Establish and enforce policies for the
acquisition of hardware and software
by ends users and business units
Establish an IST standard
MANAGING INTERNET
ACCESS
Why important?
Network is the prime concern at many companies.
The heavy internet use by employees can
overrun the capacity of client/server networks
Issues involved
The legitimate work time use of the internet by the
employee
The liability for the contents of employee email on
the net
MANAGEMENT ASPECT OF
INTERNET ACCESS
NETWORK CAPACITY ON
INTERNET ACCESS
POLITICAL ASPECT ON
INTERNET ACCESS
MANAGING GLOBAL
INFORMATION TECHNOLOGY
Developing appropriate
business and IT strategies for
the global marketplace
Database management
methods have to be developed
and systems development
projects managed to produce
the global information systems
that are required to compete
successfully in the global
marketplace
GLOBAL BUSINESS
TECHNOLOGY NEEDED
Electronic
payment
system
Secure
sockets layer
Credit, charge,
debit and
smart cards
Electronic
cash
Payments
using cell
phones
ISSUES