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Legal Disclaimer
Lenovo Training Solutions
1009 Think Place
Morrisville, NC 27560
lts@lenovo.com
Lenovo reserves the right to alter product offerings and specifications at any time without notice. Models
pictured are for illustration purposes only. Lenovo is not responsible for photographic or typographic errors.
Information advertised has no contractual effect. This publication may include technical inaccuracies.
References herein to Lenovo products and services do not imply that Lenovo intends to make them available in
all countries.
Data on competitive products is obtained from publicly obtained information and is subject to change without
notice. Please contact the manufacturer for the most recent information.
The following terms are trademarks, registered trademarks, or servicemarks of Lenovo: Access Connections,
Active Protection System, Automated Solutions, Easy Eject Utility, Easy-Open Cover, IdeaCentre, IdeaPad,
ImageUltra, Lenovo Care, Lenovo (logo), Lenovo, MaxBright, NetVista, New World. New Thinking, OneKey, PC As
A Service, Rapid Restore, Remote Deployment Manager, Rescue and Recovery, ScrollPoint, Secure Data
Disposal, Skylight, Software Delivery Center, System Information Gatherer, System Information Reporter,
System Migration Assistant, Think Pad, ThinkAccessories, ThinkCenter, ThinkCentre, ThinkDisk, ThinkDrive,
ThinkLight, ThinkPad, ThinkPlus, ThinkScribe, ThinkServer, ThinkStation, ThinkStore, ThinkVantage, ThinkVision,
ThinkWorld, TopSeller, TrackPoint, TransNote, UltraBase, UltraBay, UltraConnect, UltraNav, VeriFace.
The terms listed for the following partners are the property of their respective owners:

AMD

Intel

Microsoft

NVIDIA
Lenovo Training Solutions courseware is created, offered, delivered, and certified by Lenovo. For more
information, visit: www.lenovo.com/legal. Lenovo 2011. All rights reserved.

Audience
The purpose of this course is to inform Field Service
Providers how to access course materials and become
authorized (certified) to support Lenovo products
The intended audience for this
course is:

Level 1.0 CCI Technicians


Level 1.5 CCI Technicians
Level 1.0 Field Service Engineers
Regional Lenovo Trainers
Field Service Provider Trainers

Field Service Authorization Process

FSE Meets
Prerequisite
s

Complete
FS How To
Training
Course

Complete
I am
Lenovo
Training

Complete
Authorization
Path Courses

Select
Authorization
Path(s) - NB,
Desktop,
Server

Complete
HW Basics
for Think or
Idea

Pass
Authorization
Exam

Authorized
For All
Completed
Paths

Complete
Update
Training as
Required

Objectives
At the end of this course, you should be able to:
Describe the prerequisites required before taking
Lenovo training
Understand what it means to be Authorized
Distinguish the difference between authorization
paths
Know how to access course materials
Utilize additional resources to compliment
authorization training
Track training progress

Prerequisites
Prerequisites are the minimum requirements an
FSE must meet prior to participating in Lenovo
training or servicing a Lenovo product
Field Service Providers (FSPs) are responsible
for ensuring FSEs have met all requirements
Prerequisites include the following:
Comp TIA A+ Certification or
PC Basics Course or
Comp TIA Server+ Certification (if servicing Think
Servers)* or
Equivalent Training
*Comp TIA Server+ Certification meets minimum requirements for any authorization path

What is Authorization?
Authorization is what
Lenovo refer to as their
certification process.
Once an FSE has
successfully completed
the product training,
soft skills training and
passed course exams,
they will be Authorized
to service Lenovo
products.

What is Authorization? / 2
FSE can be authorized on two product groups;
Think and Idea
Each product group has several authorization
paths
Think Authorization Paths includes the following:
Notebook Path, Desktop Path and Server Path

Idea Authorization Paths includes the following:


Notebook Path, Desktop Path and Tablet Path

FS Think Product Authorization Roadmap


The Think Product
Authorization courses are
in the process of being
updated
Updated course materials
are scheduled to be
released mid-year 2012
Updates include a Tablet
Authorization Path or the
Tablet will be incorporated
in an existing path

FS Idea Product Authorization Roadmap


Comp TIA A+,
PC Basics, or
Equivalent

Mandatory
I am Lenovo Culture & Branding
RFSW1200
FS How To Training
RFSW1185

Mandatory
IdeaCentre Systems HW Authorization
Path
RFSW1020EN-R1

Optional
RFSW1110EN-R1 (A700)
RFSW1120EN-R1 (B320)
RFSW1130EN-R1 (C320)
RFSW1140EN-R1 (H410)
RFSW1150EN-R1 (K330B)
RFSW1160EN-R1 (Q180)

Mandatory
Idea Systems Service Training Basics*
RFSW1010EN-R1

Mandatory
IdeaPad Systems HW Authorization Path
RFSW1030EN-R1

Mandatory
IdeaPad Tablet Systems HW
Authorization Path
RFSW1040EN-R1

Optional
RFSW1050EN-R1 (S100)
RFSW1060EN-R1 (U300s)
RFSW1070EN-R1 (Z565)
RFSW1080EN-R1 (B575)
RFSW1090EN-R1 (G570)
RFSW1100EN-R1 (V560)

PREREQUISITES

As Required
Ongoing Service Update Training

*Once this course has been successfully completed, it will fulfill the basic requirement for all three Idea authorization paths

reAuthorization
FSEs must reAuthorize biennial (every 2 years)
In order to successfully complete reAuthorization,
FSEs must complete the exams for the associated
authorization path with a score of 90 or higher
Although completing the training is not mandatory
during reAuthorization, it is highly recommended
If an FSE fails to obtain reAuthorization after three
attempts, they will be required to complete the
training prior to attempting another exam

Lenovo Service & Support Training


Lenovo Service and
Support Training site
is the primary public
facing training site.
From here, you will
be able to view and
download training
materials, videos
and access a variety
of useful information.
http://www.lenovoser
vicetraining.com/

LenovoServiceTraining.com
Lenovo Service
Training site is the
starting point for
Product Service
content

Course
Course
Catalo
Catalo
gg

Content
Content
on
on Your
Your
Phone
Phone

Servic
Servic
ee
Conten
Conten
tt

Public
Public Web
Web
Site
Site

Servic
Servic
ee
Portal
Portal

Latest
Latest
Content
Content

Reference
Reference
Materials
Materials

LenovoServiceTraining.com / 2
www.lenovoservicetraining.com has a vast library of Think
and Idea product service videos
Not every system (Filmed based on Mechanical Changes)
Companion tool to use with Hardware Maintenance Manual

These video demonstrations show how to remove and


replace various system components.
Field Replaceable Units (FRU)
Full System Teardown

Customer Replaceable Units (CRU)


There are other resources and training information
Technology Overviews
Hardware, Software and Diagnostics
BIOS Simulators
ISO Download Standalone Service Video
System Reference Documentation
Training Content for Service Providers

Existing Product Service Video Template

Removal/Replac
Removal/Replac
ement
ement Videos
Videos

Existing Product Service Video Template / 2

CRU
CRU
Removal/Replace
Removal/Replace
ment
ment

New Product Service Video Template DO

Technology
Technology
Overview
Overview

Removal/Replac
Removal/Replac
ement
ement Videos
Videos

New Product Service Video Template DO / 2

Removal

Replaceme
nt

Downloads
Product
Product Service
Service
Video
Video Example
Example

FRUsOnFone
One unique feature
Lenovo has recently
implemented is the
ability for FSEs to
download videos of
removal and
replacement
procedures directly to
your Smartphone,
IPhone or Android
device. This feature is
known as
FRUsOnFone*.
*NOTE: FRUsOnFone is available for Think products only

Lenovo.com Training
www.lenovo.com/training is the external training site for
Lenovo Customers, Contact Center, Warranty Service
(FSPs), and Business Partners
Customers - can take Public Courses without registration
or login
Contact Center Agents - access the Contact Center
Agent portal
Field Service Providers - access the Warranty Service
portal
Business Partners - access the Lenovo Partner Network
(LPN) portal partners.lenovo.com

Lenovo Training Solutions (LTS)


www.lenovo.co
www.lenovo.co
m/training
m/training

Business
Business
Partner
Partner
Login
Login
Contact
Contact
Center
Center
Login
Login

Contact
Contact
support@lenovo.zendesk.c
support@lenovo.zendesk.c
om
om for
for assistance
assistance or
or select
select
the
the support
support link
link

Warranty
Warranty
Service
Service
(FSP)
(FSP) Login
Login

Accessing the LPN Portal


The Lenovo Partner Network
(LPN) Portal is where FSEs
will access training materials,
view training records, review
progress, and take
authorization exams.
To get started select
Warranty Services
Only registered users can
login and access training
information.* If you have not
registered or have not
received an email from
Lenovo telling you to login,
please contact your WW or
Regional Training Prime for
assistance.
*NOTE:
Users cannot self-register. Lenovos WW or Regional Training Primes can assist with registration

Accessing Warranty Service Training Home Page


Users will be
redirected to the
Warranty Service
Training Home Page;
your gateway to the
authorization courses
Now enter your
Username and
Password to access
training courses
Note: Users can also
have their passwords
resent by selecting the
Resend Password link

Warranty Service Training Home Page

Once logged in,


users can enroll in
the authorization
courses, check
progress and view
their certificates
Users can also update
their profile from this
home page

Now select
Certification
Enrollment

Authorization Enrollment

Users can now


select the
certification path
they would like to
pursue by checking
the appropriate
box*
Now select
Register for this
event
*NOTE: Boxes that are grayed out or disabled are an indication that the user
has already enrolled in that course

Taking the Training and Course Exam

Enrolled users
can now start
taking the training
course. When the
course has been
completed, users
can take the
course exam.

Training Progress

By selecting My
Progress, users
can view their
training records
to include
courses taken
and whether a
pass or failed
grade were
earned

Training Progress / 2

Select the down


arrow for more
detailed
information on your
progress.

Course Completion

Once a course has


been completed
and exam passed
with a score of 90
or higher, students
will earn a
certificate much like
the one listed to the
right

External Business Administrator/Training Contact

Each vendor will


designate an
EBA/Training Contact
This person will have
access to the LMS and
have the following
access:
Add and Remove users
View Training Records
Track FSE Progress

Certification Reports
will be provided by the
Regional Training
Prime

Objectives Recap
You should now be able to:
Describe the prerequisites required before taking Lenovo
training
Understand what it means to be Authorized
Distinguish the difference between authorization paths
Know how to access course materials
Utilize additional resources to compliment authorization training
Track training progress

Lenovo.com Training Site - www.lenovo.com/training


Educational courses and training materials for Customers,
Warranty Service, and Contact Center

Lenovo Service Training www.lenovoservicetraining.com


Assembly and disassembly videos

Questions?