Beruflich Dokumente
Kultur Dokumente
OF COMMUNICATION
WHAT IS
COMMUNICATION?
The Importance
of Communication
According to M.U. Qureshi:
11) Effective
communication
ensures sound human
and industrial relations
Categories
Categories of
of
Communication
Communication
BY:
BY:MARK
MARKEDGAR
EDGARS.
S.DE
DELA
LATORRE
TORRE
Upward
Upward
communication
communication
When
a
subordinate
communicates
When a subordinate communicates
directly
directlyto
tohis
hissuperior
superioror
orsupervisor.
supervisor.
Downward
Downward
communication
communication
When
a
superior
or
supervisor
When a superior or supervisor
commu
communicates
nicatesdirectly
directlyto
tohis
his
subordinates.
subordinates.
On-the-same-level
On-the-same-level
When a supervisor or an executive communicates
When a supervisor or an executive communicates
directly with other people or executives on the
directly with other people or executives on the
same level as his in the organization.
same level as his in the organization.
Diagonal
Diagonal
When a supervisor and a subordinate not under
When a supervisor and a subordinate not under
him communicate to each other, as a production
him communicate to each other, as a production
man communicating with the marketing manager
man communicating with the marketing manager
Ten
Ten Commandments
Commandments of
of
Good
Good Communication:
Communication:
Thank
Thank You
You for
for
Listening!
Listening!
And
And to
to god
god be
be
the
the glory!
glory!
Barriers to
Effective
COMMUNICATION
Ericka L. Simon
7. Different Backgrounds.
8. Emotional Attitude.
9. Undisclosed Assumptions.
10. Inadequate Attention or
Half Listening
11. Barriers Due to Lack of
Mutual Trust.
12. Resistance to Change.
13. Mechanical Barriers.
Strategies to
Effective
Communication
7. Consultation and
Participation.
8. Motivation, Mutual Trust and
Confidence.
9. Integrity Factor.
10. Use of Formal
Communication.
11. Effective Feedback
Mechanism.
12. Proper Gestures
and Tone.
Effective
Listening
Effective Listening
Takes exactly the idea that a sender wishes to convey.
Good listening has several advantages.
It saves time.
It makes the listener learn more about the person
talking as well as what he is saying
It is also a manifestation of good manners
It encourages others to respond by listening to what the
receiver has to say.
Thank You!