Outside New Patient records received, reviewed, and imaged prior to clinic visit Patient placed in room within 15 minutes of arrival Patient clinic visit completed within 1 hour of check in Surgeries scheduled within 1 day of appointment Charge entry complete within 1 day of appointment Reduction in the number of open symptom calls in Nurse inbox Nurse symptom calls completed within 72 hours Reduction in Medication errors Picking a specific metric that supports upstream or downstream partners Improving Patient Satisfaction indicators Improving Employee Engagement indicators