Major Alarms

Troubleshooting Guide

Index:
1- BBU CPRI Interface Error.
2- RF Unit CPRI Interface Error.
3- RF Unit Maintenance Link Failure.
4- Monitoring Device Maintenance Link Failure.
5- RF Unit VSWR Threshold Crossed.
6- Level 1 & 2 VSWR Alarm.
7- Radio Signaling Link Disconnected (LAPD in 3012 cabinets).
8- Radio Link Failure.
9- Radio link prompt alarm.
10- TRX Baseband FH Abnormal Alarm.
11- E1/T1 Loss of Signal.
12- E1/T1 Alarm Indication Signal.
13- E1/T1 Excessive Bit Error Rate.
14- TRX Hardware Critical Alarm.
15- TRX Voltage Alarm.
16- PSU Illegal Alarm.
17- PSU Comm. Alarm.
18- Mains Input Out of Range.
19- No AC Input Alarm.
20- AC Under voltage Alarm.
21- AC Surge Protector Fault.
22- Clock Reference Abnormal Alarm.
23- TRX communication alarm.
24- Board Communication Alarm.
25- RF Unit RX Channel RTWP/RSSI Too Low.
26- RF Unit RX Channel RTWP/RSSI Unbalanced.
27- Ethernet Link Fault.
28- Link Between TDM Switching Boards in Different Subracks Faulty.
29- Low TRX TCH Assign Efficiency (Counter).
30- UL & DL Path imbalance (KPI).

1- BBU CPRI Interface Error.

Description:
The CPRI(Common Public Radio Interface) interface is the link layer interface between a BBU and an RF unit. The BBU
and RF unit are connected using a CPRI cable or a CPRI optical fiber, which is inserted into an optical module. This
alarm is reported when data transmission on the CPRI link malfunctions.

Location Information:
Cabinet No.=0, Subrack No.=0, Slot No.=6, Port No.=5, Board Type=GTMU, Specific Problem=CPRI Interface
Reception Error, Site No.=105, Site Type=BTS3900A GSM, Site Name=C1_0_UPP1753P7(FYM_NasrihVlg).

Possible Causes:
Inappropriate data configurations.
Hardware fault.
There is a high probability that the optical module is faulty.
There is a low probability that the BBU hardware is faulty.
There is a low probability that the RF unit hardware is faulty.
The software running on the BBU or RF unit is faulty (V100R014C00SPC028).
Optical ports carry the CPRI link. The optical connector or optical module is not properly installed in the BBU or RF

unit, or the optical fiber is faulty. Electrical ports carry the CPRI link. The cable connector is not properly installed in
the BBU or RF unit, or the cable is faulty.

Troubleshooting:
Use anhydrous alcohol to clean the optical connectors.
Reseat or replace the optical module.
Reconnect or replace the CPRI optical fiber or cable.
Perform loopbacks on the CPRI optical fiber segment by segment.
Replace the CPRI optical fiber or cable carrying a normal CPRI link with the CPRI optical fiber or cable carrying a

faulty CPRI link.

2- RF Unit CPRI Interface Error.

Description:
This alarm is reported when the data transmission on the CPRI link (at the link layer) is abnormal between the RF unit and the peer device (upper-level/lower-level
RF unit or BBU).

Location Information:
Cabinet No.=2, Subrack No.=4, Slot No.=3, Port=Port 0(West), Board Type=GRFU, Port Type=Uplink, Specific Problem=CPRI Interface Reception Error, Site No.=105,
Site Type=BTS3900A GSM, Site Name=C1_0_UPP1753P7(FYM_NasrihVlg).

Possible Causes:
the optical module or connector of the RF unit or peer device may be improperly installed, or the optical link is faulty.
the cable connector of the RF unit or peer device may be improperly installed, or the cable is faulty.
The RF unit or peer device malfunctions, or the hardware is faulty.
the inter-BBU connections are abnormal or the optical module used for inter-BBU connection is faulty.

Procedure:
Check for the correlated alarm on the M2000.

RF Unit Optical Module or Electrical Port Not Ready

RF Unit Optical Module Transmit/Receive Fault
RF Unit Optical Module Fault

RF Unit Optical Module Type Mismatch

Check the cable connections on the CPRI electrical port of the RF unit on site.
Check the cable connections on the CPRI port of the current-level RF unit on site.
Remove and reinstall the cable on the CPRI electrical port of the current-level RF unit and the peer device.
Replace the cable on the CPRI electrical port.
Remove the connector from the optical module of the current-level RF unit. Clean the connector by using absolute alcohol. Then, reinstall the connector to the

optical module of the current-level RF unit.

Check the optical connections between the current-level RF unit and the lower-level RF unit. Replace the faulty optical fibers to troubleshoot the improper optical

connections, such as fiber bending, deformation, damage, or loose optical connector/module.

Remove the connector from the optical module of the lower-level RF unit. Clean the connector by using absolute alcohol. Then, reinstall the connector to the

optical module of the lower-level RF unit.

Replace the optical module of the lower-level RF unit.
Check the running status of the RF unit or peer device on site.
Power off the RF unit on site and then power it on. Wait until the RF unit startup is complete (the RUN LED blinking, ON for 1s and OFF for 1s).
Power off and power on the peer device.
Replace the RF unit.
Replace the peer device.

3- RF Unit Maintenance Link Failure.

Description:
The BBU is connected to RF units by CPRI cables or CPRI optical fibers. The BBU sends handshake messages to RF units. This alarm is
reported when the BBU does not receive a response from an RF unit. This alarm may be caused if any the following is faulty: CPRI optical
fibers, CPRI cables, optical modules, or board hardware.
Location Information:
Cabinet No.=0, Subrack No.=4, Slot No.=3, Board Type=DRFU, Site No.=18, Site Type=BTS3900 GSM, Site
Name=C1_0_DEL4283P7(DKH_Ezbt_AboTaha).
Possible Causes:
There is a high probability that the AC power supply to the RF units failed or that there is no power supply.
There is a high probability that an optical module inside the BBU or RF unit is faulty.
There is a high probability that the CPRI cable or CPRI optical fiber between the BBU and an RF unit or between upper-level and lowerlevel RF units is faulty.
There is a low probability that the BBU or RF unit is faulty.
There is a low probability that the software is faulty.
procedure:
Check the configuration.
Check for the correlated alarm on the M2000.

Board Hardware Fault.

BBU CPRI Interface Error.
BBU CPRI Optical Module Fault.
BBU CPRI Optical Module or Electrical Port Not Ready.
BBU Optical Module Transmit/Receive Fault.
BBU CPRI Optical Interface Performance Degraded.
Board Hardware Fault.
RF Unit Optical Module or Electrical Port Not Ready.
RF Unit Optical Module Type Mismatch.
RF Unit Optical Module Transmit/Receive Fault.
RF Unit CPRI Interface Error.
RF Unit Optical Interface Performance Degraded.
RF Unit Optical Module Fault.
RF Unit Hardware Fault.

Reset the RF unit remotely.

Check the running status of the RF unit onsite.
Power cycle the RF unit, and wait until the RUN indicator is on for 1s and off for 1s.
Replace the RF unit.

4- Monitoring Device Maintenance Link Failure.

Description:
This alarm is reported when the maintenance link between the BBU/RRU and the monitoring device fails or the
maintenance link between monitoring devices fails.
Location Information:
Cabinet No.=2, Subrack No.=11, Slot No.=0, Board Type=FMU, Connect Port No.=0, Communication Address=15, Site
No.=24, Site Type=BTS3900A GSM, Site Name=C1_0_DEL1089P9(GHR_KafrHamam_VF).
Possible Causes:
The monitoring device is configured in the wrong cabinet/subrack/slot, or configured with the wrong serial port or
communication address.
The monitoring device is not powered on or not in position.
The cable connections are faulty between the BBU (UPEU, UEIU) and the monitoring device.
The cable connections are loose, worn-out, or broken between the BBU (UPEU, UEIU) and the monitoring device.
The DIP switch setting of the monitoring device is wrong.
The monitoring device is faulty.
The BBU is faulty.
Procedure:
Check the configuration.
Check whether the monitoring device specified in the alarm location parameters is powered on or in position. When
the power switch is set to ON and the RUN LED is lighted, it indicates that the monitoring device is powered on.
Check whether the cables of the monitoring device are properly connected based on the applied configuration.
Check whether the cables of the monitoring device are functional and the connections are correct.
Reconnect or replace the cable.
Check the communication address of the monitoring device on site.
Power off the monitoring device. Then, correctly set the DIP switch and power it on.
Replace the monitoring device on site.
Replace the faulty unit of the BBU on site.

5- RF Unit VSWR Threshold Crossed.

Description:
If the forward transmit power of a transmit channel is greater than or equal to a certain value, the BTS monitors the VSWR at
the antenna ports every two minutes. ALM-26529 RF Unit VSWR Threshold Crossed is reported when the BTS detects that the
antenna VSWR exceeds a specified range for three consecutive times.
Location Information:
Cabinet No.=1, Subrack No.=4, Slot No.=3, TX Channel No.=0, Board Type=GRFU, VSWR Alarm Threshold (0.1)=18,
VSWR=19, Output Power (0.1 dBm)=432, Site No.=1, Site Type=BTS3900A GSM, Site
Name=C1_0_UPP5769P7(MNY_Sagola_Pol).
Possible Causes:
A VSWR alarm threshold is set inappropriately.
The frequency band type of the TRX is inconsistent with that of the antenna components.
An antenna component is damaged.
A connector on an antenna component is not well prepared.
A connector on an antenna component is not tightened or is wet.
An antenna cable is bent or deformed.
NOTE:
The antenna system usually has the following components: antenna, feeder, jumper, combiner and splitter, 3 dB hybrider, directional coupler,

filter, tower-mounted amplifier (TMA), and BIAS TEE.

A transmit port on the RF unit is damaged.

The VSWR detection circuit of the RF unit is faulty.

Procedure:
Check the VSWR alarm thresholds remotely.
Reset the TRX remotely.
Check the frequency band used by the RF unit and antenna components.
Check the antenna VSWR (With VSWR Tester).
Check whether a combiner is used.
Reset the RF unit on site.
Replace the RF unit on site.

6- Level 2 VSWR Alarm.

Description:
If the forward transmit power of a transmit channel is greater than or equal to a certain value, the BTS monitors the VSWR at the antenna ports
on the duplexer unit every two minutes. ALM-5328 Level 2 VSWR Alarm is reported when the BTS detects that the antenna VSWR is higher than a
specified threshold for three consecutive times.
VSWR alarm thresholds have two levels: level 1 and level 2.
The default value of the level-1 VSWR threshold is 1.5.
The default value of the level-2 VSWR threshold is 2.0.
This alarm is reported when the BTS detects that the antenna VSWR is higher than the level-2 VSWR threshold for three consecutive times. In this
case, the BTS automatically shuts down the power amplifier of the TRX to protect the equipment. After the VSWR becomes normal, you can reset
the TRX to clear this alarm.
Location Information:
Site No.=8, Board Type=DDPU, Board No.=4, PassNo=255, SubLink No.=1, CellNo=65535, Site Type=BTS3012, RackNo=255, BoxNo=255,
SlotNo=255, Site Name=C1_0_SIN6070P1(ARS_Arish_8), Alarm Attribute=Normal.
Possible Causes:
Inappropriate data configuration A VSWR alarm threshold is set inappropriately.
The frequency band type of the TRX is inconsistent with that of the antenna components.
An antenna component is damaged.
A connector on an antenna component is not well prepared.
A connector on an antenna component is not tightened, is wet, or has foreign matter such as metal scraps.
An antenna cable is bent or deformed.
NOTE:

The antenna system usually has the following components: antenna, feeder, jumper, combiner and splitter, 3 dB hybrider, directional coupler, filter, towermounted amplifier (TMA), and BIAS TEE.

A transmit port on the duplexer unit is damaged.

The VSWR detection circuit of the RF unit is faulty.

Procedure:
Check the VSWR alarm thresholds remotely.
Reset the duplexer unit and TRX remotely.
Check the frequency bands used by the duplexer unit and antenna components.
Check the antenna VSWR (With VSWR Tester).
Check whether a combiner is used.
Reset the duplexer unit and TRX on site.
Replace the RF unit on site.

7- Radio Signaling Link Disconnected (LAPD in

3012 cabinets).
Description:
This alarm is reported when a signaling link between the BSC and a BTS carrier is disconnected. The BTS TRX software determines
whether the signaling link is connected based on the number of frames transmitted and received on the LAPD link every 20 seconds.
Location Information:
Cabinet No.=1, Subrack No.=4, Slot No.=1, Carrier No.=4, Site No.=82, Site Type=BTS3900A GSM, Site
Name=C2_0_DEL2679P7(GHR_Sindsis_MN), Cell No.=523, Cell Name=DEL2679P7-2, Cell CGI=602-03-22113-26792.
Possible Causes:
The main control board or TRX board is faulty.
Link resources inside the BTS are insufficient.
The BBU or an optical module inside the TRX board is faulty.
The CPRI optical fiber between the BBU and the TRX board is faulty.
The BSC interface board is faulty.
The software running on the BBU or TRX board is faulty.
The transmission link between the BSC and the BTS is faulty.
The cabinet is not properly grounded.
The Abis transmission cable is not properly grounded.
Procedure:
Check the configuration.
Check for the correlated alarm on the M2000.
Check the status of link resources inside the BTS.
Reset the TRX remotely.
Reset the GTMU board remotely.
Check the transmission between the BTS and the BSC by performing loopbacks level by level.
Power off the TRX board. Exchange the faulty TRX board with a functional one. Replace the faulty TRX board.
Replace the optical fibers between TRX boards and GTMU, and optical modules.
Power off and replace the main control board.

8- Radio Link Failure.

Description:
The BTS checks for TRX- and channel-level service faults according to the TRX signaling messages. This alarm is reported when a service fault is
detected.
This alarm has multiple tributaries, each of which has its own determining algorithm and related parameters.
Location Information:
Cabinet No.=1, Subrack No.=4, Slot No.=0, Carrier No.=31, Specific Problem=Release Abnormal, Site No.=5, Site Type=BTS3900A GSM, Site
Name=C1_0_DEL4659P3(GHR_TE_Elkorshya), Cell No.=13, Cell Name=DEL4659P3-1, Cell CGI=602-03-22113-46591
Impact on the System:
Specific Problem: Activation Abnormal, Channel activation fails. The number of call and handover failures increases on the TRX.
Specific Problem: Release Abnormal, There are a large number of assignment and immediate assignment failures. This leads to high proportions
of call setup failures and handover failures on the TRX.
Specific Problem: No Traffic on TRX, Radio channels on the TRX are not occupied.
Specific Problem: Uplink and Downlink Imbalance, The signal levels on the uplink and downlink are not balanced for the TRX or its connected
antenna system.
Specific Problem: High Call Drop Rate, The call drop rate of a channel is high. Call drops frequently occur on the TRX.
Specific Problem: Bad Uplink Quality, The uplink channel quality of the TRX is bad, affecting ongoing services. CS services experience noise or
discontinuous voice problems in the uplink, and the uplink rate of PS services decreases.
Specific Problem: Bad Downlink Quality, The downlink channel quality of the TRX is bad, affecting ongoing services. CS services experience noise
or discontinuous voice problems in the downlink, and the downlink rate of PS services decreases.
Procedure:
To clear the alarm with Activation Abnormal, check cell Parameters (1. Number of Initially Configured Channels (Static PDCH); 2. TCH Traffic Busy
Threshold; 3. Uplink Multiplex Threshold of Dynamic Channel Conversion, 4. Downlink Multiplex Threshold of Dynamic Channel Conversion; 5.
Timer of Releasing Idle Dynamic Channel.), Reset the TRX remotely, Perform a level-4 BTS reset.
To clear the alarm with Release Abnormal, Check for correlated alarms, including hardware alarms, transmission alarms, and clock alarms, check
the FH (frequency hopping) & SDCCH configuration, Check for interference, Reset the TRX module, Perform a level-4 BTS reset, lace the faulty
TRX module, Exchange the antenna system.

To clear the alarm with No Traffic on TRX, Check for correlated alarms (hardware alarms, transmission alarms, and clock alarms), view the status
of the Cell Bar Access and Cell Bar Qualify switches. If both the switches are YES, change them to NO, If the TRX is not configured with either the
SDCCH or TCH, set the channel type of one of the TRX's timeslots to SDCCH or TCH, If the uplink and downlink channels for the site are connected
to a tower-mounted amplifier (TMA) or repeater, check whether the working frequency on the tower-mounted amplifier or repeater is the same as
that on the BTS side, Reset the TRX module, Perform a level-4 BTS reset.
To clear the alarm with Uplink and Downlink Imbalance, High Call Drop Rate, Bad Uplink Quality, or Bad Downlink Quality, Check for correlated
alarms (hardware alarms related to transmission or clock and antenna alarms), check for internal and external interference, Check the
connections between the TRX module and the jumper, Reset the TRX module, Perform a level-4 BTS reset, Check for antenna faults, Replace the
faulty TRX module, Switch the antenna system.

9- Radio link prompt alarm.

Description:
The BTS checks for TRX- and channel-level service faults according to the TRX signaling messages. This alarm is reported when a
service fault is detected.
Location Information:
Site No.=66, Board Type=TRU, Board No.=5, PassNo=255, SubLink No.=2, CellNo=137, Site Type=BTS3012AE, RackNo=255,
BoxNo=255, SlotNo=255, Site Name=C2_0_SIN6425P7(SHM_Grand_Napq), Alarm Attribute=Normal.
Possible Causes:
Tributary 0: Abnormal Channel Activation Alarm, Abnormal conversion of channel types. The channel type or channel status on the
BSC side is inconsistent with that on the BTS side, BTS or BSC software faults.
Tributary 1: Abnormal Channel Release Alarm, Uplink or downlink interference, Antenna channel fault, RF channel fault on the TRX
module, Transmission fault, Software fault on the TRX module.
Tributary 2: No Traffic Alarm, Incorrect data configuration, Antenna channel fault, RF channel fault on the TRX module, Uplink or
downlink interference, Software fault on the TRX module, Engineering issues, No user served by the TRX (no action required).
Tributary 3: Power Level Imbalance Between Uplink and Downlink Alarm, Antenna channel fault, RF channel fault on the TRX
module, Uplink or downlink interference, Inconsistency between the configured TMA data and the actual TMA connections, Software
fault on the TRX module.
Procedure:
To clear the alarm with tributary 0, check whether the switch SDCCH Dynamic Allocation Allowed is turned on, check whether the
switch TCH Rate Adjust Allow is turned on, Reset the TRX remotely, Perform a level-4 BTS reset.
To clear the alarm with Tributary 1, Check for correlated alarms( hardware alarms, transmission alarms, and clock alarms), Check
the FH (frequency hopping configuration), Check for interference, Reset the TRX module, Perform a level-4 BTS reset, Replace the
faulty TRX module.
To clear the alarm with tributary 2, Check for correlated alarms( hardware alarms, transmission alarms, and clock alarms), Check
that the Cell Bar Access switch is set to No, If the TRX is not configured with either the SDCCH or TCH (set the channel type of one of
the TRX's timeslots to SDCCH or TCH), , If the uplink and downlink channels for the site are connected to a tower-mounted amplifier
(TMA) or repeater, check whether the working frequency on the tower-mounted amplifier or repeater is the same as that on the BTS
side, Reset the TRX module, Perform a level-4 BTS reset, Check for antenna faults, Replace the faulty TRX module, Switch the
antenna system.
To clear the alarm with tributary 3, Check for correlated alarms( hardware alarms, transmission alarms, and clock alarms), Check the
connections between the RF unit and the jumper, Reset the TRX module, Perform a level-4 BTS reset, Check for antenna faults,
Replace the faulty TRX module, Switch the antenna system.

10- TRX Baseband FH Abnormal Alarm.

Description:
This alarm is reported when error is found in the baseband frequency hopping data.
Location Information:
Site No.=143, Board Type=TRU, Board No.=54, PassNo=255, SubLink No.=255, CellNo=720, Site Type=BTS3012AE, RackNo=255,
BoxNo=255, SlotNo=255, Site Name=C1_0_ALX3625P2(MAR_gate_5), Alarm Attribute=Normal.
Possible Causes:
Data configuration error (alarm in this situation generally disappears automatically after dynamic configuration).
The faulty hardware of DTRU or the backplane of the DTRU frame is destroyed.
Procedure:
Check for correlated alarms( hardware alarms, Communication alarms, and clock alarms).
Reset the TRX module.
Check if the data configuration of the baseband frequency hopping is correct.
Reset the baseband frequency hopping configuration.
Replace the faulty DTRU
Replace the backplane of the DTRU frame.

11- E1/T1 Loss of Signal.

Description:
This alarm is reported when Loss of Signal (LOS) is detected on the E1/T1 RX port.
Location Information:
Cabinet No.=0, Subrack No.=0, Slot No.=6, Port No.=0, Site No.=19, Site Type=BTS3900A GSM, Site
Name=C3_0_DEL4376P3(GHR_Abyar).
Possible Causes:
The E1/T1 link is incorrectly configured.
The E1/T1 transmission link is faulty.
The local device is faulty.
The E1/T1 transmission trunk is faulty.
The peer device is faulty.
Procedure:
Check the E1/T1 Connection on site and Check whether the E1/T1 configuration is correct.
Check the E1/T1 transmission link on site, Check whether the E1/T1 transmission link is normal. Check for the damaged cable, loose
connector, or bent/broken pin on the connector.
Check the local E1/T1 device on site, Check whether the local E1/T1 device is functional.
Reset the faulty board on the M2000 or on site.
Check whether the alarm is cleared.
Replace the faulty board on site.
Check whether the alarm is cleared.
Check the E1/T1 transmission trunk between the local device and the peer device on site, Contact the transmission engineer to
troubleshoot the fault on the transmission trunk.
Check the peer E1/T1 device, Troubleshoot the fault on the peer E1/T1 device.

12- E1/T1 Alarm Indication Signal

Description:
This alarm is reported when the all 1s signal (Alarm Indication Signal, abbreviated as AIS) is detected on the E1/T1 RX port.
Location Information:
Cabinet No.=0, Subrack No.=0, Slot No.=6, Port No.=2, Site No.=84, Site Type=BTS3900A GSM, Site
Name=C2_0_DEL2872P7(BHR_AhmdRamyVilg).
Possible Causes:
The E1/T1 link is incorrectly configured.
The E1/T1 transmission link is faulty.
The local device is faulty.
The peer device is faulty.
Procedure:
Check the E1/T1 connection on site, Check whether the E1/T1 configuration is correct.
Check the E1/T1 transmission link on site, Check whether the E1/T1 transmission link is normal. Check for the damaged cable, loose
connector, or bent/broken pin on the connector.
Replace or reconnect the E1/T1 cables.
Check the local E1/T1 device on site, Check whether the local E1/T1 device is functional.
Reset the faulty board on the M2000 or on site.
Replace the faulty board on site.
Check the peer E1/T1 device, Troubleshoot the fault on the peer E1/T1 device (With the TX Engineer).

13- E1/T1 Excessive Bit Error Rate.

Description:
This alarm is reported when the bit error rate (BER) on the E1/T1 link exceeds the preset threshold (1E-5 by default, user-definable).
Location Information:
Cabinet No.=0, Subrack No.=0, Slot No.=6, Port No.=0, Site No.=120, Site Type=BTS3900A GSM, Site
Name=C1_0_UPP1504P7(QNA_Gahred_Pst).
Possible Causes:
The local clock of the NE malfunctions.
The E1/T1 grounding does not meet the grounding requirements.
The performance of the E1/T1 transmission link is poor.
Procedure:
Check the local clock of the BTS on the M2000,Check for the correlated alarm on the M2000 (External Clock Reference Problem,
Clock Reference Abnormal Alarm).
Check that the local E1/T1 configuration is consistent with the peer E1/T1 configuration on the M2000 (Through E1/T1 Loops and
check with the Operations Engineer.
Check the E1/T1 grounding on site.
Check the E1/T1 transmission link on site, Check whether the E1/T1 transmission link is normal. Check for the damaged cable, loose
connector, or bent/broken pin on the connector.
Replace or reconnect the E1/T1 cables.
Check the peer E1/T1 device, Troubleshoot the fault on the peer E1/T1 device (With the TX Engineer).

14- TRX Hardware Critical Alarm.

Description:
The alarm is reported when any of the following conditions occurs:
The TRX phase-locked loop is faulty, which causes the TRX unavailable.
The DSP download fails.
The power unit, power amplification unit, flash memory or RF module is faulty, which causes the TRX unavailable.
Location Information:
Site No.=92, Board Type=TRU, Board No.=1, PassNo=255, SubLink No.=255, CellNo=641, Site Type=BTS3012AE, RackNo=255,
BoxNo=255, SlotNo=255, Site Name=C1_0_DEL0435P9(KfrHagDawoud_MN), Alarm Attribute=Normal.
Possible Causes:
The DTRU hardware is running abnormally.
The DTRU hardware is faulty.
Procedure:
Reset the DTRU, and check whether the alarm is cleared.
Replace the DTRU.

15- TRX Voltage Alarm.

Description:
This alarm is reported when the output voltage of the power unit inside the Carrier Module is abnormal, causing the Carrier Module
unable to run normally.
Location Information:
Site No.=35, Board Type=TRU, Board No.=32, PassNo=255, SubLink No.=255, CellNo=468, Site Type=BTS3012AE, RackNo=255,
BoxNo=255, SlotNo=255, Site Name=C1_0_SIN6303P2(SUZ_MnshytAOrabi), Alarm Attribute=Normal.
Possible Causes:
Faulty hardware of DTRU.
The -48V voltage is abnormal.
Procedure:
Check if the -48V power supply is normal, Shut down the corresponding air-break switch of the faulty DTRX. Pull out the power
cables of the DTRU. Test the voltage of the power supply to see whether it is normal (within the range of -40 V to -60 V).
Test the input voltage of the lighting protection module of the power supply

BTS3012: Test the input voltage of the lighting protection module of the power supply to see whether it is normal (normal range: from -40V to -60V), Test the
voltages of the lighting protection module of the power supply, EMI filter, BusBar power switch, and the corresponding air-break switch to check whether there is
any contact problem, and replace the faulty equipment.
BTS3012AE: Test the voltage at the BUSBAR power switch, Test whether the voltage at the BUSBAR power switch is normal (normal range: from -40V to -60V)
and see whether there is any contact problem.
BTS3006C: Test the voltage at the power switch, Test whether the voltage at the power switch is normal (normal range: from -40V to -60V) and see whether
there is any contact problem.

Replace the faulty TRX.

16- PSU Illegal Alarm.

Description:
This alarm is reported when no PSU is configured but physically a PSU is inserted.
Location Information:
Site No.=66, Board Type=DPMU, Board No.=0, PassNo=255, SubLink No.=2, CellNo=65535, Site Type=BTS3012AE, RackNo=255,
BoxNo=255, SlotNo=255, Site Name=C1_0_DEL4930P3(SHR_Salheya_RD), Alarm Attribute=Normal.
Possible Causes:
The configuration data does not contain PSU data while a PSU is physically inserted.
Procedure:
Check the configuration for the PSU in the power system. Check whether the number of PSUs and the slot numbers for the PSU in
the configuration data are consistent with the number of actually inserted PSUs and the slot numbers.
Replace the PMU that monitors the power supply system, and then check whether the alarm is cleared.

17- PSU Comm. Alarm

Description:
The communications between the PSU and the PMU in the power system fails or the PMU detects that the configured power module is
out of position.
Location Information:
Site No.=9, Board Type=DPMU, Board No.=0, PassNo=255, SubLink No.=2, CellNo=65535, Site Type=BTS3012AE, RackNo=255,
BoxNo=255, SlotNo=255, Site Name=C1_0_UPP2347P9(CAI_ASW_WtRD0_MN), Alarm Attribute=Normal.
Possible Causes:
The communications between the PSU and the PMU in the power system fails.
The PMU detects that the configured power module is out of position.
The corresponding PSU is faulty.
Procedure:
Check whether the PSU and the PMU are securely installed.
Replace the faulty PSU.

18- Mains Input Out of Range.

Description:
This alarm is reported when the mains input is out of range.
Location Information:
Cabinet No.=0, Subrack No.=7, Slot No.=0, Board Type=PMU, Specific Problem=AC Phase Loss, Site No.=9, Site Type=BTS3900A GSM,
Site Name=C7_0_UPP5328P2(MNY_SaftEKmar_VF).
Possible Causes:
The alarm threshold setting is improper.
The AC Miniature Circuit Breaker (MCB) is disconnected.
The AC input power cable is faulty.
The AC power network or the power distribution is faulty.
The monitoring device is faulty.
Procedure:
Check the setting of the AC MCB on site, Check whether the AC MCB is connected.
Check the connections of the AC input power cable on site and try to Reconnect or replace the cable.
Check the AC power network and power distribution on site, Check whether the AC power network or power distribution is functional
and try to Clear the fault in the AC power network or power distribution if exist.
Replace the monitoring device on site.

19- No AC Input Alarm.

Description:
This alarm is reported when there is no mains supply.

Location Information:
Site No.=15, Board Type=DPMU, Board No.=0, PassNo=255, SubLink No.=255, CellNo=65535, Site
Type=BTS3012AE, RackNo=255, BoxNo=255, SlotNo=255, Site Name=C4_0_UPP5410P7(AST_Azayza), Alarm
Attribute=Normal.

Possible Causes:
The single-phase AC mains supply is input to the PMU. The PMU internal power monitoring module monitors

the AC voltage. This alarm will be generated when the voltage is lower than 50 V.

Procedure:
check whether the AC power supply is abnormal, and Contact the power supply department to rectify the

power failure if exist.

Check whether the power switch of the cabinet or equipment room is set to OFF.
Check whether the connections of power cables in the equipment room are faulty, and Contact the power

supply department to rectify the fault if exist.

20- AC Under voltage Alarm.

Description:
This alarm is reported when the mains supply voltage is below the lower limit.

Location Information:
Site No.=155, Board Type=DPMU, Board No.=3, PassNo=255, SubLink No.=255, CellNo=65535, Site
Type=BTS3012AE, RackNo=255, BoxNo=255, SlotNo=255, Site Name=C3_0_UPP0400P7(SHG_NagaaElSaida),
Alarm Attribute=Normal.

Possible Causes:
The single-phase AC mains supply is input to the PMU. The PMU internal power monitoring module monitors

the AC voltage. This alarm will be generated when the voltage is below the lower limit.

Procedure:
Check whether the PSU is faulty.
Check the threshold of the AC undervoltage alarm.
Check wether The AC power supply network and the cable connection in the equipment room are faulty.

Perform onsite checks, and contact the power supply departments and property departments to
troubleshoot the faults on the power supply network if exist.

21- AC Surge Protector Fault.

Description:
This alarm is reported when the AC surge protector of the base station is faulty.

Location Information:
Cabinet No.=5, Subrack No.=7, Slot No.=0, Board Type=PMU, Site No.=34, Site
Type=BTS3900A GSM, Site Name=C5_0_UPP5540P3(ASW_Bimban_VF).

Possible Causes:

The cable connection between the AC surge protector and the monitoring device is loose
or broken.
The AC surge protector fails.
The corresponding monitoring device is faulty.

Procedure:

Check the cable connection between the surge protector and the monitoring device on
site. Check whether the cable between the surge protector and the monitoring device is
loose or broken and try to Reconnect or replace the cable.
Check the surge protector, Replace the surge protector.
Replace the monitoring device on site.

22- Clock Reference Abnormal Alarm.

Description:
This alarm is reported when any of the following conditions are met, the reference clock is lost or
unstable, there is a large frequency offset between the reference clock and the local oscillator.

Location Information:
Site No.=4, Board Type=DTMU, Board No.=0, PassNo=255, SubLink No.=255, CellNo=65535, Site
Type=BTS3012 II, RackNo=255, BoxNo=255, SlotNo=255, Site
Name=C3_0_SIN6033P3(EIN_Bent_Soltan2), Alarm Attribute=Normal.

Possible Causes:

The clock configuration for the intermediate transmission equipment in a network is incorrect.
Communication between the BSC and the BTS is unstable or Disconnected.
The intermediate transmission equipment is faulty or not properly grounded.

There is strong electromagnetic interference around the clock transmission cables.

Procedure:

Check for other correlated alarms (E1T1 Local Alarm, E1T1 Remote Alarm ) and try to clear the
alarms.
Check the transmission link clock of the BTS and try to rectify the transmission fault between the
BTS and the BSC.
Check the transmission from the BTS to the BSC. Check for BER (Bit Error Rate).
Check the main controlling module (GTMU, DTMU) for faults, Reset the main controlling module,
Replace the main controlling module.
Reset the site in level 4.

23- TRX communication alarm.

Description:
This alarm is generated when the maintenance links between the main control module and the TRX board is faulty.
Location Information:
Site No.=100, Board Type=TRU, Board No.=26, PassNo=255, SubLink No.=255, CellNo=808, Site Type=BTS3012AE,
RackNo=255, BoxNo=255, SlotNo=255, Site Name=C5_0_DEL4277P2(BLT_Zahraa_HOI), Alarm Attribute=Normal.
Possible Causes:
The configuration of the TRX board on the BSC is inconsistent with the physical connection.
The signal cable between the main control module and the TRX board is faulty.
A board is faulty.
Procedure:
Check whether the configuration of the TRX board on the BSC is consistent with the physical connection.
Check whether the TRX board is powered off on the BTS.
Check the status of the signal cable between the DCSU and the DTRB (DTRU Backplane), Check whether the
signal cable between the DCSU and the DTRB is loose.
Check whether the signal cable between the DCSU and the DTRB is damaged, and Replace the signal cable If
damaged.
Check whether there is strong electromagnetic interference around the signal cable between the DCSU and the
DTRB. For example, strong electromagnetic interference is generated when signal cables are bound with AC
power supply cables.
Remove the DEMU,and DATU in the common subrack, and then check whether the alarm is cleared.
Replace the TRX board, and then check whether the alarm is cleared.
Replace the DTRB, and then check whether the alarm is cleared.
Replace the DCSU, and then check whether the alarm is cleared.
Replace the main control board, and then check whether the alarm is cleared.
Replace the DCMB (DTMU & DCSU Backplane), and then check whether the alarm is cleared.

24- Board Communication Alarm.

Description:
This alarm is reported when the communication between the main control module and the RF front-end module is
abnormal.
Location Information:
Site No.=100, Board Type=DDPU, Board No.=1, PassNo=255, SubLink No.=255, CellNo=65535, Site Type=BTS3012AE,
RackNo=255, BoxNo=255, SlotNo=255, Site Name=C5_0_DEL4277P2(BLT_Zahraa_HOI), Alarm Attribute=Normal.
Possible Causes:
The configuration of the RF front-end module on the BSC is inconsistent with the physical connection.
The signal cable is faulty.
A board is faulty.
Procedure:
Check whether the configuration of the RF front-end module on the BSC is consistent with the physical connection.
Check whether the configured RF front-end module is not in position on the LMT.
Check whether the RF front-end module is powered off on the BTS.
Check whether the signal cable between the DCTB and the RF front-end module or between the DCTB and the DCSU
is loose.
Check whether the signal cable between the DCTB and the RF front-end module or between the DCTB and the DCSU
is damaged.
Check whether there is strong electromagnetic interference around the signal cable between the DCTB and the RF
front-end module or around the signal cable between the DCTB and the DCSU. For example, strong electromagnetic
interference is generated when signal cables are bound with AC power supply cables.
Remove the DEMU and DATU in the common subrack, and then check whether the alarm is cleared.
Replace the RF front-end module, and then check whether the alarm is cleared.
Replace the DCTB, and then check whether the alarm is cleared.
Replace the DCSU, and then check whether the alarm is cleared.
Replace the main control board, and then check whether the alarm is cleared.
Replace the DCMB, and then check whether the alarm is cleared.

25- RF Unit RX Channel RTWP/RSSI Too Low.

Description:
This alarm is reported when the RTWP/RSSI on the RX channel of the RF unit is lower than the threshold, that is
-127dBm(configurable) .
Location Information:
Cabinet No.=0, Subrack No.=4, Slot No.=0, RX Channel No.=0, Board Type=GRFU, RTWP (0.1 dBm)=-1311, Site No.=202,
Site Type=BTS3900 GSM, Site Name=C1_0_DEL2669P7(SHR_Ghaita).
Possible Causes:
The setting of attenuation of the RF unit is incorrect.
The TMA is faulty.
The feeder installation is improper. For example, the feeder connector is loose, soaked or damaged, or the feeder is
deformed.
The RF unit is faulty.
Procedure:
Check for the correlated alarm on the faulty CPRI port of the RF unit, RF Unit Hardware Fault, RF Unit ALD Current Out of
Range on the M2000.
Check the attenuation factor configuration of the RF unit on the M2000.
Reconnect the jumper to the antenna port of the RF unit on site.
Replace the TMA on site.
Reset the RF unit on site.
Replace the RF unit on site.

26- RF Unit RX Channel RTWP/RSSI

Unbalanced.
Description:
This alarm is reported when the difference between the RTWP/RSSI of the main RX channel and the RTWP/RSSI of the
diversity RX channel exceeds 32 dB (configurable).
Location Information:
Cabinet No.=1, Subrack No.=4, Slot No.=4, Carrier No.=26, Board Type=GRFU, RTWP of Main RX Channel (0.1 dBm)=776, RTWP of Diversity RX Channel (0.1 dBm)=-1184, Site No.=21, Site Type=BTS3900A GSM, Site
Name=C1_0_DEL4906P5(ZYT_Dalgamun).
Possible Causes:
The main RX channel or diversity RX channel of the RF unit is faulty.
The setting of attenuation on the RX channel of the RF unit is incorrect.
External interferences exist on the main or diversity antenna of the RF unit.
The feeder connected to the RF unit is faulty, which results in a high passive intermodulation power of the main
antenna.
Antenna cables are connected incorrectly.
Procedure:
Check for the correlated alarm of the RF unit on the M2000 (RF Unit RX Channel RTWP/RSSI Too Low).
Check the attenuation factor configuration of the RF unit on the M2000.

On the LMT, check for external interferences on the main and diversity antennas.
Reconnect the jumper to the antenna port of the RF unit on site.
Check whether the antenna for the problem cell is connected incorrectly to antennas for other cells (Cross Feeder).
Reset the RF unit on site.
Replace the RF unit on site.
Replace the RF unit.

27- Ethernet Link Fault.

Description:
This alarm is generated when the port of the FG2a/GOUa/FG2c/GOUc is configured with an IP address
or added to a trunk group but the Ethernet port cannot transmit or receive packets.
Location Information:
Subrack No.=0, Slot No.=26, Subsystem No.=0, Ethernet Port No.=0, Alarm Cause=Link Broken.
Possible Causes:
The physical connection of the Ethernet port is faulty.
The peer equipment is faulty.
The sub-board of the board to which the Ethernet port belongs is faulty.
The optical module is not inserted or is abnormal.
Handling Procedure:
Check whether the Ethernet cables or optical cables are securely connected.
check whether the peer equipment works properly.
Replace the Ethernet cable , Replace the optical cable or replace the optical module.
Replace the board.

28- Link Between TDM Switching Boards in Different

Subracks Faulty.
Description:
This alarm is generated when the TNU board detects a faulty time division multiplexing (TDM) link on its panel. The TNU
board is a TDM switching board and provides panel ports for inter-subrack TDM interconnection.
Location Information:
Subrack No.=1, Slot No.=4, Subsystem No.=0, Port No.=8
Possible Causes:
The peer TNU board corresponding to the faulty link is not installed or is reset.
The cable between the panels of the local and peer TNU boards is faulty or not properly connected.
The hardware of the local or peer TNU board is faulty.
The software of the local or peer TNU board is faulty.
Clock signals transmitted form the SCU board to the TNU board are inaccurate.
Handling Procedure:
Rectify faults in the peer TNU board corresponding to the faulty link if Exist (Check whether the peer TNU board is reset or
the alarm "Board Unavailable" is generated on the Peer TNU board).
check whether the alarm Clock Signal Inputs Faulty is generated on the local TNU board. If clock signals received from the
backplane are inaccurate, the local TNU board cannot achieve clock synchronization with the peer TNU board, leading to
faulty TDM links.
check whether the alarm Clock Reference Source of Main Control Board Unavailable is generated on the local subrack. If
the SCU clock reference source is unavailable, and clock signals transmitted to the backplane are inaccurate. The local
TNU board extracts inaccurate clock signals from the backplane and therefore cannot achieve clock synchronization with
the peer TNU board, leading to faulty TDM links.
Ensure that the cable between the local and peer TNU boards is securely connected.
Replace the cable between the local and peer TNU boards.
reset the local TNU board.
reset the peer TNU board.
Replace the local TNU board.
Replace the peer TNU board corresponding to the faulty link.

29- Low TRX TCH Assign Efficiency (Counter)

1- Ensure that the Specified TRXs are free of any S/W or H/W alarms.
2- Check that the sector Configuration is compatible with the installation in the site.
3- Swap the RF board for the faulty TRXs with another board which serves TRXs didnt suffer
from this counter.
4- Check the connectors and jumpers for any damaged or loosing component and check the
VSWR with the Site Master.
5- Swap the Sector feeders with another sector which didnt suffer from this problem.
6- if you couldnt experience any problems in the above steps. Then, you have a problem with
the antenna.
Note: After each step of the above, we need at least 2 hours to check the effect of the taken
action from the FM side on the graph of the counter Hut_TCH-Eff-R.

30- UL & DL Path imbalance (KPI)

1- Ensure that the Specified TRXs are free of any S/W or H/W alarms.
2- Check that the sector Configuration is compatible with the installation in
the site.
3- Swap the RF board for the faulty TRXs with another board which serves TRXs
didnt suffer from this counter.
4- Check the connectors and jumpers for any damaged or loosing component
and check the VSWR with the Site Master.
5- Swap the Sector feeders with another sector which didnt suffer from this
problem.
6- if you couldnt experience any problems in the above steps. Then, you have a
problem with the antenna.
Note: After each step of the above, we need at least 2 hours to check the effect
of the taken action from the FM side on the graph of the counter Percentage
1+2 & Percentage 10+11.