COMMUNICATION

SKILLS

COMMUNICATION
Communication is the process of
expressing our ideas,information
or feelings with others.

SKILLS
Talent , proficiency or expertise.

[Its a two way process, its a

valuable job requirement.]

TOTAL COMMUNICATION PROCESS

W r it in g
9%

S p e a k in g
30%

R e a d in g
16%

L is t e n in g
45%

TYPES OF
COMMUNICATION
EXTRA PERSONAL COMMUNICATION
INTRA PERSONAL COMMUNICATION
INTER PERSONAL COMMUNICATION
ORGANISESSIONAL COMMUNICATION
MASS COMMUNICATION

1.EXTRA PERSONAL
COMMUNICATION
It is a communication between
pets and ourselves.

2.INTRA PERSONAL
COMMUNICATION
It is a communication which take
place within ourselves.

4.ORGANIZATIONAL
COMMUNICATION
It is a communication in an
organization between different
persons at different levels.

5.MASS COMMUNICATION
Communication and interaction with
large number of audience to transfer

PARAMETERS Of
COMMUNICATION
It is combination of
four SKILLS
specific skills.

PARAMETERS
LISTENING
SPEAKING
In relation to

communication
listening refers
to ability to
understand oral
message . It is
important in
various activities
such as
meetings,

In relation to

communication
speaking refer to
ability and
fluency to
achieve the
message.

PARAMETER
READING

The reader has to

develop different
skill such as
vocabulary, fast
reading , intensive
reading.

WRITING

It's a second form of

communication
transmitted through
words. It's
important in letter
writing, report
writing and e-mails.

MODES OF
IN-FORMAL
FORMAL
COMMUNICATION
COMMUNICATION

It depends upon
the relationship
between the
communicator and
receiver.
It is a
communication
which is made in an
organization with
senior or officials.

COMMUNICATION

It is a type of

communication
made with well
known person like
friends, parent.

MODES OF
WRITTEN
COMMUNICATION
ORAL
COMMUNICATION
Oral communication

is the process of
verbally transmitting
information and idea
from one individual
or group to another.

COMMUNICATION

It is the most

common form of
business
communication. It is
essential for small
business owners and
managers to develop
effective written
communication skills
and to encourage the
same in all

MODES OF
COMMUNICATION
EXTERNAL

INTERNAL
COMMUNICATION
It is the transmission

of information
between
organizational
members or part of
organization.

COMMUNICATION

It is a

communication
made outside the
organization and
hence it is formal.

MODES OF
NON-VERBAL
VERBAL
COMMUNICATION
COMMUNICATION

COMMUNICATION

It is the use of sound

It includes gestures ,

and words to express

yourself.

facialexpression,post
ures body position
(known collectively
as body
language) , as well
as unspoken
understanding.

FACIAL EXPRESSIONS
Facial expression are a form of nonverbal

communication. It may be
Anger
Fear
Confusion
Happy
Surprise
Sadness

THE HANDS

The Human hand is a

restless organ
Limp hands show
boredom.
Nervous or jittery
person shows restless
hands.
Clenched hands often
shows frustration.
Clapping of hands
shows applause.

POSTURE
It generally refers to the way we hold

ourselves , when we stand , seat or walk . A

good body posture is a indicator of
confidence.

GESTURE
It is generally refers to movements made by

the hand , face . skillful and appropriate

gesture can add impact to the of verbal
communication.

VOICE
The pitch of sound and the rate of
words can be spoken corresponds
to quality of voice

BARRIERS
Fear
Sense of inferiority complex
inadequate preparation
Memory factor
Lack of self confidence
Lack of clarity
Lack of fluency
Lack of proper pronounciation
Confusion
Limited vocabulary

THANK YOU

Created by
MR. SHRIKANT TAYADE
nd
Ist year ,2 sem CT