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Technologys Influence on
Training and Learning
New technologies have made it possible
to:
reduce the costs associated with delivering
training.
increase the effectiveness of the learning
environment.
help training contribute to business goals.
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Technologys Influence on
Training and Learning (cont.)
New training delivery and instructional
methods include:
online learning (e-learning)
distance learning
simulations
virtual reality
expert systems
electronic support systems
learning management systems
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Technologys Influence on
Training and Learning (cont.)
Benefits of Technology
Employees can gain control over when and
where they receive training.
Employees can access knowledge and expert
systems on an as-needed basis.
The learning environment can look, feel, and
sound just like the work environment.
Employees can choose the type of media they
want to use in a training program.
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Technologys Influence on
Training and Learning (cont.)
Benefits of Technology
Paperwork and time needed for administrative
activities is reduced.
Employees accomplishments during training
can be monitored.
Traditional training methods can be delivered
to trainees rather than requiring them to
come to a central training location.
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Technologys Influence on
Training and Learning (cont.)
Digital collaboration
use of technology to enhance and extend
employees abilities to work together
regardless of their geographic proximity.
can be synchronous or asynchronous.
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Technologys Influence on
Training and Learning (cont.)
Prior to the introduction of new
technology:
Trainees played a passive role in learning.
Interaction among learners occurred primarily
outside the training room and tended to be
limited.
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Computer-Based Training
It is an interactive training experience in
which:
the computer provides the learning stimulus.
the trainee must respond.
the computer analyzes the responses and
provides feedback to the trainee.
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Blended Learning
It combines online learning, face-to-face
instruction, and other methods for
distributing learning content and
instruction.
In comparison to classroom delivery,
blended learning:
provides increased learner control.
allows for self-directedness.
requires learners to take more responsibility
for their learning.
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Disadvantages
Demandingrequires
greater time commitment.
Fast-changing technology.
Insufficient management
support and commitment.
Difficult to understand and
implement.
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Simulations
Avatars - computer depictions of humans
that are used as imaginary coaches,
coworkers, and customers in simulations.
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Simulations (cont.)
Advantages
Eliminates the need to travel to a
central training location.
Meaningfulgets trainees
involved in learning, and are
emotionally engaging.
Simulators provide a consistent
message of what needs to be
learned.
Can safely put employees in
situations that would be
dangerous in the real world.
Results in positive outcomes as
shorter training times and
increased ROI.
Disadvantages
High development costs.
Trainees may not be comfortable
in learning situations that lack
human contact.
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Simulations (cont.)
Advantages
Virtual reality computer-based
technology that
provides trainees
with a threedimensional learning
experience allowing
them to experience
presence.
Disadvantages
Allows trainees to
Poor equipment
practice dangerous
that results in a
tasks without
reduced sense of
putting themselves
presence.
or others in danger. Poor presence may
More memory
result in the trainee
available for
experiencing
learning.
simulator sickness.
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Simulations (cont.)
Advantages
Virtual worldscomputer-based,
simulated, three
dimensional
representation of
the real world
and a place to
host learning
programs or
experiences.
Disadvantages
Lack of ease of use for
first-time users.
Potential risk of a
difficult keyboard and
mouse interface.
High investment of
time and money
required for
programming content.
Lack of evidence
supporting its
effectiveness for
learning.
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Distance Learning
It involves two types of technology:
Teleconferencing - synchronous exchange of
audio, video, and/or text between two or
more individuals or groups at two or more
locations.
Interactive distance learning (IDL) latest generation of distance learning, which
uses satellite technology to broadcast
programs to different locations and allows
trainees to respond to questions posed during
the training program using a keypad.
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Disadvantages:
Lack of interaction between the trainer and
the audience.
Technology failures.
Unprepared trainers.
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Advantages of LMSs:
Reduces travel and training related costs.
Reduces time for program completion.
Increase employees accessibility to training
across the business.
Provides administrative capabilities to track
program completion and course enrollments.
Allows companies to track all learning activity
in the business.
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Developing on LMS
Senior management needs to be convinced
that an LMS will benefit employees, improve
business functions, and contribute to overall
business strategies and goals.
The company must have an e-learning
culture.
The online learning environment needs to be
under the control of the learner.
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