Compulsory course

Human Resource Management

MBA II Semester

Quality of Work Life

by

Mohammed Abdul Nayeem

Quality Of Work Life (QWL)

Quality of relationship between
employees & total working
environment
A process by which an organization
responds toemployee needs
Varying from industry to industry

OBJECTIVES
1. To create a positive attitude

2. To increase

productivity

3. To improve standard of living of the

people

MAJOR ISSUES IN QWL

1. Pay and stability of employees
. Employees will demand more in the form of
social security and welfare benefits
. Not given proper payments will affect the
QWL

2.

Job security

. Should not have fear of losing their job

. Systems with healthy working conditions &
optimum financial security

3.Occupational stress
Due to working conditions,
working schedule , hypertension,
irritability etc..
Adversely effect employ productivity

4. Adequacy of resources
Match between resource availability &
company objectives
Lead to employee dissatisfaction

STRATEGIES FOR IMPROVEMENT

OF QWL
1. Self managed work team

Autonomous work group or

integrated work teams

Plan , co-ordinate & control activities with

the help of team leader

Employee participation

Improve QWL

2. Participative management
. Allowed to participate in management
participative schemes quality circle
. Develop a positive attitude
. Improve QWL

3. Worker- supervisor relationship

Social association ,
belongingness,
achieve of work results
etc

4. Promotion
. Opportunity to move in to jobs with
high job satisfaction and prestige
. Orderly, logical and prompt source of
recruitment for the management to fill vacancies

5. Recognition
Human being rather than
employee
rewarding system, job
enrichment,
offering membership
etc

6.Organizational health program

Educating employee about health
problems
Results in reduction of absenteeism,
hospitalization etc..

7. Alternative work schedule

Work at home, flexible working hours, part
time employment etc

ROLE OF HR DEPARTMENT
Role varies widely

In some organizations executives will be

appointed & they will depend on HR
department for getting help
In others HR department itself is
responsible

QWL focuses on
More control and autonomy for workers
Recognition for those who have
contributed to meeting organizational
goals
A sense of belonging to the workplace
Opportunity for progress on the job
Extrinsic rewards for work

Requirements of workers

Fair & reasonable Pay

Safer Environment
Employee Benefits
Job Security
Job satisfaction
Empowerment
Career Opportunities

Approaches to Improve Q
WL

Flexibility in Work Schedules

Freedom in forming Workgroup
Opportunity for Growth
Participation of Employees
Implementing Suggestion Systems

Quality Circles

is
a
group
of
employees that meet regularly
to solve problems affecting its
work area.

Morale
Acc. to Haimann,
. is a state of mind
and emotions affecting the attitude
and willingness to work, which in turn
, affect individual and organizational
objectives.

Effects of Low Morale

High rate of Absenteeism

Tardiness
High Labor Turnover
Strikes & Sabotage
Wastage & Spoilage

Problems with QWL Programs

Isolated change effort
Change is piecemeal
Worker involvement limited to a few
issues that are not critical to core
business
First line supervisors and middle
management are not involved in the
change effort

CONCLUSION
Quality work life basically is all about
employee involvement, which consists of
methods to motivate employees to
participate in decision making. This
help in building in good relationship
To retain a good talent ,organization
should have low stress level and high
quality of work life.