Beruflich Dokumente
Kultur Dokumente
Moderators:
Dan Rhynhart, Blank Rome LLP
Lisa Casey Spaniel, Blank Rome LLP
Opening Keynote:
John Suffolk
Her Majesty's Chief Technology Officer
UK Government
Service Availability.
Scheduled Maintenance.
Critical Maintenance.
Maintenance Delays. (In the event
that Client does not permit Vendor
to conduct Maintenance)
Key Concepts for SaaS Service Level Agreements (cont.)
Response Time.
Cooperation and Access to
Facilities, Data and Employees.
Error Priority.
Introduction of Panelists
2010
• Expectations are very high for uptime of • Fully redundant from “disk to data center”
Availability web applications and services • Architecture supports pooling of
• CMS/Websites are mission critical resources
• Built in resiliency to internal latency, etc.
• All maintenance and upgrades done live
• Filtering out the noise that is introduced by sites using 3rd party integration
• Distributed Testing to eliminate “internet noise”
Release
Release Blog
Blog for
for platform
platform
deployment
deployment updates
updates
http://release.clickability.com
http://release.clickability.com
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©
© 2010
2010 NaviSite,
NaviSite, Inc.
Inc.
NaviSite Case Study
Presented by,
Jeff Johnson
Sr. Director, Professional Services
jjohnson@navisite.com
26
© 2010 NaviSite, Inc.
NaviSite’s Global Footprint
• Green Grid
Membership –
Towards Energy
Efficiency NaviSite Headquarters
SAS70 Type II Certified Data Center
Other Data Centers
• 1400+ Customers
Network Operations Center
POP
Operations in UK,
US and India
27
© 2010 NaviSite, Inc.
Over 1400 Customers in Various Industry Verticals
Financial Service/
Media & Entertainment High Technology Manufacturing Other
Healthcare
28
© 2010 NaviSite, Inc.
Case Study: NaviSite Standard SLA
29
© 2010 NaviSite, Inc.
Case Study: NaviSite Standard Incident Management
30
© 2010 NaviSite, Inc.
NaviSite Case Study: Complicated SLA for the Enterprise
33
© 2010 NaviSite, Inc.
NaviSite Case Study: What we Negotiated
34
© 2010 NaviSite, Inc.
NaviSite Case Study: Lessons Learned
35
© 2010 NaviSite, Inc.
NaviSite’s SaaS & Cloud Enablement Solutions
Presented by,
William Toll
Sr. Director, Marketing – SaaS Channel
NaviSite
wtoll@navisite.com
36
© 2010 NaviSite, Inc.
NaviSite: William Toll, Sr. Director Marketing – SaaS Channel
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© 2010 NaviSite, Inc.
NaviCloud: Next Generation Cloud Computing Platform
Virtualization
Enterprise &
ISV/SaaS Focus
Unified Compute
Self or Fully
Managed
Service Storage
Storage
Oriented
39
© 2010 NaviSite, Inc.
ISV Requirements in the Cloud
40
© 2010 NaviSite, Inc.
AppCenter GUI – Basic Navigation
NaviSite AppCenter
Cloud UI
•Environment Based
Approach
•Add Servers, Delete
Servers,
•Create and Build
from Templates
•Monitor Servers,
Network Devices
•Managed Firewalls,
Load Balancers
•Unmanaged,
Managed Servers with
Change Control
•Roles Based
41
© 2010 NaviSite, Inc.
Contact NaviSite
42
© 2010 NaviSite, Inc.
How to Submit Questions
• Expand your control panel
with the arrow button.
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Moderators:
Dan Rhynhart, Blank Rome LLP
Lisa Casey Spaniel, Blank Rome LLP
Thanks for participating!