Interpersonal - Transferable

skills
in working in group

1 - Communication skills
Communication is a two - way process
Sender to receiver (message) and the
Receiver to sender (feedback)
Type of communication based on the communication
channels used are:
Verbal communication
Non verbal communication

A- Verbal communication is the process

of communication through sending a
receiving messages with the use of word
Verbal communication consists of:
Oral communication: speaking, listening
Writing communication: writing, reading

 Oral communication
Oral communication implies communication through
mouth. It includes individuals conversing with each
other, be it direct conversation or telephonic
conversation. Speeches, presentations, discussions are
all forms of oral communication.
The principles of oral communication are:
Clear pronunciation - Preparation
Unity and integration- Precision
Natural voice- Planning
Simplicity- Vocabulary

 Writing communication
TheWritten Communicationrefers to the process of
conveying a message through the written symbols. In other
words, any message exchanged between two or more
persons that make use of written words is called as written
communication.
The principles of writing communication are:
Have the right mind-set
Sort it out
Dont keep readers in suspense
Stay professional
Check it again

B- Non-verbal Communication
Nonverbal communicationis a process of generating
meaning using behavior other than words, it is usually
understood as the process of communication through
sending and receiving wordless messages.
Types of Nonverbal Communication:
Facial Expression
Eye Contact

Gesture

 Facial Expression
Facial expressions usually communicate emotions. The
expressions tell the attitudes of the communicator

Facial expressions allow non-speakers to contribute to

ongoing group discussions.
Your facial expression can communicate happiness,
sadness, anger or fear.

 Eye contact
Eye contact is a direct and powerful form of non-verbal
communication.
The superior in the organization generally maintains eye
contact longer than the subordinate.

 Gestures
A gesture is a characteristic of nonverbal
communication in which visible body actions
communicate particular message
Gesture include movement of the hands, face, or
other parts of the body.

Communication at various
levels
a) Management
)Body Language and overall personality of an individual play an
essential role in effective communication.
)People generally like to communicate with someone who is
nicely dressed and presentable.
)Take care of your facial expressions and gestures.
)Be Honest
)Speak Relevant.
)Be Focused.
)Be Confident.

Communication at various
levels
b) Executive
The ability to proactively share difficult messages
and feedback
The ability to proactively resolve small conflicts
before they become major conflicts
The ability to create a safe environment so people
will want to share information
Their ability to appreciate their employees.

Communication at various
levels
c) Junior
Proactively raise questions
Friendly relationship
Keep smiling
Participate all activities

Conclusion
Communication is not an easy task and has a lot of levels
and stages to overcome, so one has to settle proper
communication channel for the components and
fundamentals one working with. Clear communication
channel is required at all stage of organizational
performance.

2 Time Management
What is time management?
Time management is the process of organizing and planning how to
divide your time between specific activities. Good time management
enables you to work smarter not harder so that you get more
done in less time, even when time is tight and pressures are high.
Why do we need time management?
To
To
To
To
To

save time
reduce stress
function effectively
increase our work output
have more control on our lives

A - The importance of effective time

management strategies
You can accomplish more with less effort
Self-discipline is valuable
Free time is necessary
Reduce stress
Become more successful in your career

B - How to make an effective time

management strategies
Set priorities
Use a planning tool
Get organized
Get help from others
Avoid multi tasking

Conclusion
Have a great planning system and use it
Take on realistic goals and schedule accurately
Do not over commit
Set and agree priorities to distinguish between urgent
and important tasks
Build in some flexibility to cope with anything
unexpected
Control your documents, workspace and phone
Build in time for personal development

THANK YOU