Assertive

communication
Dont ignore me
Assign
Direct specif We have to work
Go to the
& specific Focus on together
request - c facts source
responsibili of problem I have self respect
response
ty Dont attack others
Dont look
incompetent
The person my dog thinks I am
Decide whats right for you, write it down, date it, keep out.
Every day I get difficult things done fist thing in the morning self steem comes
from self discipline
A good foot runner runs past the finish line
CRISIS: When things go down you have ADVANTAGES:
to be out in front. You are the captain, Creates and leaves a legacy
its your problem. It pays off financially
Collect information
Keeps you out of jail
Ensure crisis is over
Asses damages Good people will be willing to
Delegate recovery plan developer work with you
Be visible bust morale Power comes from integrity
REACT with INTUITIVE CREATIVITY Get better however the good
Think strategically, communicate well you are
ACT!!
SELF REFLECTION QUESTIONS
How could I have handled that better?
Where I disappoint myself a little?
What negative impact did I have on people and what can I do about it
now?
What do I want to remember when it happens again so I handle it
better?
What can I do about it now?
 Turn your passionate point of view into 10-25 words of
action items.
Think about it every day
Short sentences. Short words. No buzzwords
What Talk to
Come
the Researc people
Where Look for up with
Where future h:Talk, about
could whats a clear
you are? wants readg, your
be? missing directio
and and look ideas (a
n
needs? little)

Understand the market

and its direction
builds appropriate
products to meet
market demand
Look at the
social, economic,
technological,
ecological, and
political trends
Life is a rush into the
unknown. You can
duck down and hope
nothing hits you, or
stand up tall as you
can, show your teeth,
and say dish it up
baby, and dont be
 Gather bits and pieces of
What is going on outside of my own information
industry? What are there core
What industry crosses over into mine or competencies?
will? What are their dreams?
Who are the top three competitors in my how
Howpeople
do theycan make
assess it come
the
industry? alive
future?
Who are my noncustomers? What do how the organization needs to
they want?Who is giving it to them? Who be to fulfill
influences this group? how each individual can impact
How is disposable income being
distributed in other places?
What analogies to my business exist
and what is happening Systematically, thoughtfully,
there?
Open to things from all directions closely, analyzing every
Sense of history and a sense of subject as you go along,
geography Contrary to your own thinking,
Everyone on earth lives and comes With application to your
from somewhere different situation. Save only the gems
dynamics. in your mind