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Program
Objectives (1 of 3)
To identify steps in taking
responsibility for your own
communication.
To explore the use of words, tone
of voice, and body language in
communication.
To identify ways to establish
rapport in communication.
To compare telling and asking
questions styles in solving
problems.
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Program
Objectives (2 of 3)
Recognize and understand the
power of communication.
Understand how problems develop
due to listening.
Identify specific communication
problems and apply treatments.
Learn techniques to manage and
ensure proper communication.

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Program Objectives
(3 of 3)
Enhance your knowledge of
non-verbal communication.
Apply what you learn to the
written word.
Know how to use the last
resort.
Practice, role-play, discuss,
and problem solve.

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A
Challenge
Please write a One Sentence
Definition of

EFFECTIVE COMMUNICATION

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Definition of
Communication (1 of 2)

The exchange of thoughts,


messages, or the like, as
by speech, signals or
writing.

To express oneself in such


a way that one is readily
and clearly understood.

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Definition of
Communication (2 of 2)

Communication is shared
feelings/shared
understanding.

If you can honestly achieve


that goal, you are
communicating.

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Methods of
Communication
One-Way
Memo, fax, e-mail, voice mail, letter.

Two-Way
Phone call, in-person.

Collaborative
Team meetings, consulting,
consensus, decision making,
group problem solving.

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Communication
Advantages
Increase productivity.

Reduce stress.
Better understand what
others are saying.
Better understand how to get
your message across.
Enhance relationships.
Save time and money.

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Who Is
Responsible?
The Communicator.

How Much Is The Communicator


Responsible?

60 Percent!

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Face-To-
Face

Mirror

and

Match.

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Mirror and
Match
Sentence structure.
Tone of voice.
Key words.
Non-verbal body language.
Style of speech.
Rhythm of speech.

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About This Product:

To download this entire Communication PowerPoint


presentation visit ReadySetPresent.com

Over 100+ slides on topics such as:


10 keys to effective listening, listening techniques,
asking vs. telling, 10 barriers and gateways to
communication, effective business communication,
responding to content, posturing and observing,
feedback, nonverbal communication, eye contact,
language barriers, how to's and more. Royalty Free Use
Them Over and Over Again.
Please Visit: www.ReadySetPresent.com

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