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Page 1
www.ReadySetPresent.com
Program
Objectives (1 of 3)
To identify steps in taking
responsibility for your own
communication.
To explore the use of words, tone
of voice, and body language in
communication.
To identify ways to establish
rapport in communication.
To compare telling and asking
questions styles in solving
problems.
Page 2
www.ReadySetPresent.com
Program
Objectives (2 of 3)
Recognize and understand the
power of communication.
Understand how problems develop
due to listening.
Identify specific communication
problems and apply treatments.
Learn techniques to manage and
ensure proper communication.
Page 3
www.ReadySetPresent.com
Program Objectives
(3 of 3)
Enhance your knowledge of
non-verbal communication.
Apply what you learn to the
written word.
Know how to use the last
resort.
Practice, role-play, discuss,
and problem solve.
Page 4
www.ReadySetPresent.com
A
Challenge
Please write a One Sentence
Definition of
EFFECTIVE COMMUNICATION
Page 5
www.ReadySetPresent.com
Definition of
Communication (1 of 2)
Page 6
www.ReadySetPresent.com
Definition of
Communication (2 of 2)
Communication is shared
feelings/shared
understanding.
Page 7
www.ReadySetPresent.com
Methods of
Communication
One-Way
Memo, fax, e-mail, voice mail, letter.
Two-Way
Phone call, in-person.
Collaborative
Team meetings, consulting,
consensus, decision making,
group problem solving.
Page 8
www.ReadySetPresent.com
Communication
Advantages
Increase productivity.
Reduce stress.
Better understand what
others are saying.
Better understand how to get
your message across.
Enhance relationships.
Save time and money.
Page 9
www.ReadySetPresent.com
Who Is
Responsible?
The Communicator.
60 Percent!
Page 10
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Face-To-
Face
Mirror
and
Match.
Page 11
www.ReadySetPresent.com
Mirror and
Match
Sentence structure.
Tone of voice.
Key words.
Non-verbal body language.
Style of speech.
Rhythm of speech.
Page 12
www.ReadySetPresent.com
Page 13