IT Service

Management
ITIL Best Practices
SWOT
TCS Infosys Wipro
Strengths
Weaknesses
Opportunities
Threats
 IT Service Desk

A single consolidated Run onsite and remote

service desk help desk
Customized support End user satisfaction
Global account monitoring and web-
management accessibility reports
automation Creating and maintaining
Lower total cost of a knowledge base for
ownership help desk users
Risk free transition