Beruflich Dokumente
Kultur Dokumente
Management
Chapter 10
Human Resources
and Job Design
PowerPoint presentation to accompany
Heizer/Render
Principles of Operations Management, 7e
Operations Management, 9e
2008 Prentice Hall, Inc. 10 1
Outline
Global Company Profile: Rusty
Wallaces NASCAR Racing Team
Human Resource Strategy
For Competitive Advantage
Constraints on Human Resource Strategy
Labor Planning
Employment-Stability Policies
Work Schedules
Job Classifications and Work Rules
2008 Prentice Hall, Inc. 10 2
Outline Continued
Job Design
Labor Specialization
Job Expansion
Psychological Components of Job
Design
Self-Directed Teams
Motivation and Incentive Systems
e
W Machinery and
ur
Materials used ha
ed
equipment used
t
oc
Safety Safety
Pr
Schedules Individual differences
Time of day When Who Strength and
Time of year HUMAN fatigue
(seasonal) RESOURCE Information
Stability of STRATEGY processing and
schedules response
H
he
ow
Temperature Process
W
Enlarged job
Task #3 Present job Task #2
(Lock printed circuit (Manually insert and (Adhere labels
board into fixture for solder six resistors) to printed
next operation) circuit board)
Control
(Test circuits after
assembly)
Figure 10.2
2008 Prentice Hall, Inc. 10 17
Psychological Components
of Job Design
Human resource strategy requires
consideration of the psychological
components
of job design
Self-directed
teams
Increasing
Empowerment
reliance on
employees
Enrichment contribution
Enlargement and
increasing
responsibility
Specialization accepted by
employee
Job expansion
Figure 10.3
Japan 200
Feedback to operators
The work environment
Illumination
Noise
Temperature
Humidity
Figure 10.4
Table 10.3
2008 Prentice Hall, Inc. 10 32
Methods Analysis
Focuses on how task is performed
Used to analyze
1. Movement of individuals or material
Flow diagrams and process charts
2. Activities of human and machine and
crew activity
Activity charts
3. Body movement
Micro-motion charts
2008 Prentice Hall, Inc. 10 33
Flow Diagram
Welding
From
Storage bins
press
mach. Paint
shop
Mach. 3 Mach. 4
Machine 1
Mach. 2
Machine 4 Welding
Machine 3
Paint
Machine 2 shop
Machine 1
From
press Storage
mach. bins
Figure 10.6
Figure 10.7
Figure 10.8
2008 Prentice Hall, Inc. 10 41
The Visual Workplace
Visual signals at the Visual kanbans reduce
machine notify inventory and foster JIT
support personnel
Reorder
Line/machine point
stoppage
Parts/
maintenance
needed
All systems go
Part A Part B Part C
Andon
Figure 10.8
2008 Prentice Hall, Inc. 10 42
The Visual Workplace
Figure 10.8
2008 Prentice Hall, Inc. 10 43
Ethics and the Work
Environment
Fairness, equity, and ethics are
important constraints of job design
Important issues may relate to equal
opportunity, equal pay for equal
work, and safe working conditions
Helpful to work with government
agencies, trade unions, insurers,
and employees
2008 Prentice Hall, Inc. 10 44
Labor Standards
Effective manpower planning is
dependent on a knowledge of the
labor required
Labor standards are the amount of
time required to perform a job or
part of a job
Accurate labor standards help
determine labor requirements,
costs, and fair work
2008 Prentice Hall, Inc. 10 45