METHODS

iteration
sketching instant business pla
crowd-sourcing
fly on the wall brainstorming user testing
why laddering low-res prototyping
shooting video
interviewing point of view feedback techniques

empathy mapsmetaphors selection criteria t,p,r

space saturation personal ads body-storming storytelling
composite character grouping improv & stoking critical questions
2x2s back of the envelop
process / journey analogous situations
maps intentional
pov testing prototyping
 human mindful culture
centered of of
process prototyping

MINDSETS

bias radical show

toward collaboration dont
action tell