General Guidelines for this Template

Add the letter of the stage (DMAIC) you

are in on EACH SLIDE.
Dont feel like you have to use the tools at
the end of this slide deck. They are there
for your convenience, not as requirements.
Delete the slides you dont use, please.
Replace the MSU logo with your own
companys logo in the header

1
 Insert Project Title
Insert
Company
Name/Logo

Project Leader:
Project Champion:
Project Team Members:
2
Define
Measure
Analyze
Improve
Control
3
 Project Charter

Insert completed project charter template of your

choice

DEFINE 4
 Project Problem and Scope
Problem Statement/Scope:
EXAMPLE: Lower than expected billability, also described as
Excessive Bench Capacity, results in chargeability variances and
negatively impacts services margins by approximately $100,000,000
per year.

DEFINE 5
 Business Case
Relevant Metrics: (Usually these are associated with quality-
effectiveness, efficiency, time or cost.)

Improvement Targets:
EXAMPLE: 50% reduction in cycle time
Increase System Availability from 88% to 98%

Operational/Strategic Impact:
EXAMPLE: $60,000 improvement to bottom line

DEFINE 6
 EXAMPLE of Business Case
Operational and Strategic Impact:

Hard Benefits: EXAMPLE: $145k or 1.82 FTE can be delivered in

AMP from improved customer contact data. Wasted labor time spent in
AMP on finding correct contact data for problem resolution estimated
to be 5 min/defect on approx 1656 defects per month or $100k per
annum. Wastage of labor in the customer satisfaction survey of 3 mins
per defect or $24k per annum.
Reduced wastage in billing disputes (125/month @ 15 mins each) or
$20k per annum
Soft Benefits:
EXAMPLE: Improve customer satisfaction from less wrong contacts.
Improved service performance through less time loss in tickets
including wait time.
DEFINE 7
 Roles and Team Membership
Project Champion or Sponsor:

Project Team Leader or Black Belt:

Project Team Members:

Ad Hoc Members or SMEs:

DEFINE 8
 Project Plan

DEFINE 9
Define
Measure
Analyze
Improve
Control
10
 Baseline - EXAMPLE

CURRENT GOAL

COPQ: $1,177,000 COPQ: $588,500

PPM or DPMO: 572,840 PPM or DPMO: 286,420

Sigma Level: 1.29 Sigma Level: 2.05

MEASURE 11
Define
Measure
Analyze
Improve
Control
12
Define
Measure
Analyze
Improve
Control
13
Define
Measure
Analyze
Improve
Control
14
 Project Results - EXAMPLE

Baseline Goal Actual Achieved

COPQ = $1,177,000 COPQ = $588,500 COPQ = $516,000 (i.e.,
DPMO = 572,840 DPMO = 286,420 saved more than goal)
Sigma Level = 1.29 Sigma Level = 2.05 DPMO = 250,000
Sigma Level = 2.15

CONTROL 15
 Project Results-Insert visual of some sort

Process Change
Implemented

CONTROL 16
 Extra Tool Slides
Do NOT have to be used. Just for your convenience!
High Level Process Map (SIPOC)

18
Detailed Process Map
Insert Swim Lane Flow Chart, if applicable
WARP Implementation

Close Problem
Solution Ticket
Customer
Accepted

Validate
Customer Support Customer
Services Satisfaction

Approved
Create
Service Delivery Work Order or
Approved Monet
Coordinators
Request Ticket

Create
Queue Buy Billable No
Coordination Ticket yes Request?
Update
Ticket
Resolve
Assign Receive Request/
Technician Equipment
Ticket Verify
Solution

Route Buy
MMO Ticket for Create P.O.
Internal Approval

19
Process FMEA

20
Validate Measurement System

Insert Minitab Gage R&R Results

21
 Process Capability
Insert Minitab Capability Results

22
 Pareto Diagram
Order Prep Material Issues

100
80
70
80
60

Percent
50 60
Count

40
40
30
20
20
10
0 0

Defect
Count 36 35 13
Percent 42.9 41.7 15.5
Cum % 42.9 84.5 100.0

23
 Cause-Effect Diagram

Measurement Method Machine

SOP for analytical lab Clean out after

grade change Need to calibrate DSC
where to take Tg on curve?
Dryer down in plant
Material prep for test

Problem:
Tg Shift
Grade change New technician
in plant in testing lab
New lot of raws
New operator in Power outage
Out of spec raws plant

Materials Man Mother Nature

24
 Impact-Effort Matrix
Quote sheet One person to quote
Training Products made in house

High

Impact Single source Improve non-X service

margins

Low

Low High
Cost / Effort
25
 Implementation Plan
Task Start Finish Adjusted
Task Description Resource
Status Date Date Date
Get Agreement on Meeting with management of business units B Smith Complete 4/13/1 4/21/16
Proposal and F, as well as, representatives from the Project 6
Management group to get agreement on proposal
and set a start date for implementing
recommendation.

Discuss Tools and Meeting with Project Management group to Smith, In 4/21/1 4/26/16
Guidelines discuss what types of feedback questions are Project Process 6
asked currently. Write up a guidance document Mgmt
that may contain possible feedback questions and Group
data analysis examples. Represent
atives

Communicate Communicate to business units B and F and Jones In 4/26/1 4/30/16

System upper management on new feedback rule Process 6
Monitor Obtain feedback data from next business process Error Not 4/30/1 TBD
Effectiveness change to test whether the feedback loop helped Proofing Started 6
in implementation process. Team

26
 Control Plan
Process Name: Processing of Expedite Orders Date: 4/14/2003

Recording of
Control Subject Unit of Frequency of Measured
Sensor Sample Size Measurement/
Subject Goals Meas. Measurement by Whom
Tool Used

Processing 90% on-time % Expedite

and Entry of Entry of orders not All Expedite Sorter/
Sorter Calculate Daily P-Chart
Expedite Expedite entered before Orders Supervisor
Orders Orders 12:30PM

Adequate Fax No late orders

Population
Machine paper due to fax
N/A Sorter 4 Times per day (Two Fax N/A Sorter
level to print machine out of
Machines)
faxes paper
Adequate Fax No late orders
Population
Machine Toner due to fax
N/A Sorter 4 Times per day (Two Fax N/A Sorter
level to print machine out of
Machines)
faxes toner.
Sort and
distribute all
submitted
Distribution of 1 Delivery per Sorter stamps
Expedites All Faxed
faxed expedite 30 min, 1 date/time of
every 30 min Elapsed Time Clock/Watch Orders on two XCC's
orders to Delivery per 15 distribution on
XCC's before fax machines
min. orders
10:30AM.
Every 15 min.
10:30 to 12:00

Return time of
Usage of
XCC indicated
Message Message Check every fax All fax
on message
Board when board used per Sorter distribution distribution N/A Sorter
board for every
XCC is not absence cycle cycles
absence >15
available
min.

XCC/Keyer
Whenever
enters with-in
Stamped time performance
Elapsed Time 30 minutes of 30 Expedite Data Collection
Elapsed Time and Computer Entry level drops Supervisor
to Enter Order receipt Orders Form
Time below 90% on a
(delivery by
given day
Sorter)

27
Communication Plan

28