Project Number : 01

Project Name : To reduce the TAT for ISI for a file from 1.30 Hours to
50 Minutes to increase the Per day production from 6 files to 8 files by
Feb 2017.

Project Team Leader: Harish Kumar J

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Project Plan- Milestones and Timing

Name of Phase Target Completion Actual Completion

Date Date
Define Phase 04th Nov 2016 04th Nov 2016
Measure Phase 25th Dec 2016 25th Dec 2016
Analyze Phase 1st Feb 2017
Improve Phase 15th Feb 2017
Control Phase 15th Mar 2017
Project Closing 31st Mar 2017

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Define
Phase

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Project Details

Problem Statement:
For the past 6 months we were able to delivery around 175 to 180 output file in a week. The current TAT
for a file is at 1.30 hours. With the current TAT, achieving the target requires additional manpower with in
turn affects the revenue. The reduction in the TAT will increase revenue, reduce cost and increase
customer satisfaction.
y = f(x) - y is the TAT and the x are causes for the delay or the higher TAT.

Goals/Objective(s):
1. To reduction in the TAT by 40% and increase the delivery count by 50%.

2. Reduction of resources from 8 to 6 by the end of Feb-2017.

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Project Scope

In Scope:
Process Start Point Updates in the MCA website.
Process Stop Point Delivery of the final Output.

Items Out of Scope:

Quality Check is not included into the productivity
Dependency on the source for input availability

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Project Team Members

Project Champion:
Babu/PGS/Pradeep

Project Team Leader:

Harish Kumar

Project Core Team Members:

Krishna Kumar
Anitha
Priyanka
Maqbool Basha

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Voice of Customer to CTQ
Analysis

Custome CTQ(the
r Voice of the Customer Y)

ISI Frenquently Check for financial updates TAT

ISI Consistent weekly delivery count TAT

ISI Error-free financials Quality

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High Level Process Map (SIPOC)

Suppli Input Process Output Custome

er r
ISI List of Check the existence Financial ISI (EMIS)
(EMIS) companies of company report in
excel
Annual Check the asset and
report of revenue details of the
companies company
from MCA
Balance Obtain the company
sheet of information from
companies annual report, website
from MCA and other sources
Obtain the financials
from balance sheet &
Profit & loss
Update the same in
the excel
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Detailed Process Map

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Measure
Phase

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Project Y (or Ys) in Y=f(x)

TAT Time taken by a user to complete one

financial.

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Plan for Data Collection

What to Measure
Productivity Target
Productivity Achieved
Time taken

Data Collection Template

Data Collection
Template

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Potential Xs

X1: Type of input financials

X2: User Skills

X3: Higher non productivity hours

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Measure Phase Production
Trend
Production %

117%

103% 103%
100% 100%
98% 96% 98%
93% 95%
91%
88%
84% 85%
81% 81% 80% 82%
79% 78%
75%
72%

58%

0%
Target Production %

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 Measure Phase Utilization Trend

Production hours vs Actual hours

44.22
42 42 42 42 42 42 42 42 42 42 42 42 42

38.70
37.43
35.80 36.23 36.08 36.28 35.72
35 35 35 35 35 34.85 35
32.15 31.75

28 28 28.68 28 28.25 28.43 28

27.37
25.90
24.50 23.97 23.52
22.72
21.72

18.40
16.62

0
0.00
Total available Hours Production Hours

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Measure Baseline Performance In
Progress

Current: Goal:

COPQ: COPQ:

Relevant Metric: Relevant Metric:

PPM (or DPMO): PPM (or DPMO):

Sigma Level: Sigma Level:

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Analyse
Phase

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Potential XsTheories To Be
Tested

X1: Type of input financials

X2: User Skills

X3: Higher non productivity hours

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Thank you

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