The APSC BPKP KemenPAN Partnership

on the Capability Review program

Supporting Reformasi Birokrasi by Building Organisational Capability
The Australian Public Service Commission
(APSC)

One APS - build a unified, citizen-centric APS by leading its organisational

and human capital strategies
APS agencies - lead APS agencies adoption of best human capital
practices and assure agencies organisational capability
APS leaders - develop outstanding leaders and shape a cohesive leadership
network
APS values - instil and enliven APS ethics and values to inspire excellence
APSC capability - invest in and grow our own organisational capability to
deliver on our expanded role.
 APSC Indonesia Partnership
Capabilit
y
Reviews

Bappenas
UU ASN
Organisati
Regulati
onal
ons
Evaluation

RPJMN

Support Bureaucratic Reform

In 2014, we have four key areas of work.
Our key partners are KemenPAN, BPKP, Wakil President and Bappenas, and we develop a strong
relationship with the agencies that undertake a Capability Review.
 Objectives of a Capability Review
The objectives of the Capability Reviews are to provide agencies with:
An impartial assessment of capability, focussing on leadership, strategy and
delivery
Identified areas of capability strengths and weaknesses
An opportunity to validate existing capability development strategies
The reviews:
Are relatively short and sharp
Are high-level and focus on the strategic operations of the agency
Are impartial
Rely upon a combination of data/document analysis and
interviews/workshops with internal and external
stakeholders
 The Capability Review Program
Macro Civil Administrative State Bill
National
Government Administration Bill
Regulatory
Internal Control Systems
Framework

Macro
9 Acceleration Programs for Reform of the
National Civil Service
Policy Framework

Micro Embedding macro regulatory and policy

National reforms at the organisational level
Policy Framework
 Capability Reviews are about Organisational
Capability
Organisational capability is more than people - it includes systems and processes
Capability is the sum of the expertise of the people and the capacity of the organisation to apply this expertise

Expertise + Capacity = Capability

Capability captures an
Expertise is the
organisations potential to
combined abilities of Capacity is how the
achieve outcomes, the
staff & comprises organisation applies
effectiveness with which
organisational its expertise.
outcomes are achieved &
knowledge, skills and
the quality of outputs &
human capital.
outcomes
People Processes

Systems
 Every Capability Review is
Future focused big picture independent assessment
of people, processes and systems to achieving future
objectives. It is not an audit, it is not retrospective.

Aims to support agencies the Capability Review

works with agencies not against them

Identifies strengths and weaknesses and provides a

baseline against which future improvements can be
measured.

Aims to offer agencies insight into opportunities for

positive change management and support in dealing
with the fast-paced changes facing Indonesian
government agencies.
 Leadership
Leadership focuses on features that demonstrate strong strategic leadership and
ensure an agile, capable and motivated workforce and is evidenced by:
Leaders play a dominant role in shaping the culture and behaviour of organisations.
Leaders engage positively and are results focused.
A strategic plan that provides a clear line of sight between the organisation's strategic
objectives and delivery.
Identification and development of talented staff.
A performance framework that fosters high performance
A focus on professional development through learning and development.
 What would expect to see as evidence of
strong capability in the area of leadership?
 Strategy
Strategy focuses on features that enable the agency to develop high quality, forward looking policy
responses and is evidenced by:
Development of a clear, measurable, outcomes focused strategy that is current and achievable.
Cross-agency collaboration and common ownership of the strategy.

Promoting innovative policy solutions.

Collaboration with delivery agencies and providing clear guidance and standards.

Development of strong partnerships with external organisations.

Development of short, medium and long-term strategic policy based on thorough data analysis.
What would expect to see as evidence of
strong capability in the area of strategy?
 Delivery
Delivery focuses on features that enable the agency to deliver citizen focused services:
Engagement and collaboration with citizens and delivery agents to improve delivery.

Improved coordination of delivery across all levels of government, the community and private sectors.

A delivery framework that facilitates effective planning and governance and supports continuous
improvement and innovation.
A robust and well executed performance and risk management system focused on delivery of desired
outcomes.
What would expect to see as evidence of
strong capability in the area of delivery?
Assessmentcriteriadescriptionssummaryandnuances
Outstanding capability for future delivery in line with the model of capability.
Clear approach to monitoring and sustaining future capability with supporting
Strong evidence and metrics.
Evidence of learning and benchmarking against peers and other comparators.

Capability gaps are identified and defined.

Is already making improvements in capability for current and future delivery, and
Well placed is well placed to do so.
Is expected to improve further in the short term through practical actions that
are planned or already underway.

Has weaknesses in capability for current and future delivery and/or has not
Development identified all weaknesses and has no clear mechanism for doing so.
area More action is required to close current capability gaps and deliver improvement
over the medium term.

Significant weaknesses in capability for current and future delivery that require
urgent action.
Serious
Not well placed to address weaknesses in the short or medium term and needs
concerns
additional action and support to secure effective delivery.

15
 Who is involved in a CR

Team
Quality
APSC Assuran
technical ce
support
Senior
Reviewe
rs
BPKP Agency
Capabili managem
ent &
ty Agency
Review Support
Team Team
 The Capability Review Process 2014
FOLLOW-
FIELDWOR
ENGAGEME PREPARATI REPORTIN UP
K PHASE 1
NT PHASE ON PHASE G PHASE FORMULAT
&2
1 Week 2.5 Weeks 3 Weeks
Draft and
3 Week
ION2.5PHASE
Week
socialise
Develop
the Report
Action Plan
Primary and key
and agree
Secondary Evidence- findings
Meetings on
Evidence Gathering about the
with Heads implement
Gathering and agency
of Agencies ation
and Analysis framework
Analysis Develop an
Securing evidence-
commitmen Agency
Develop based
t from Develop takes
knowledge Report that
volunteerin and test ownership
of the has
g agency knowledge of the
agency support
and of agency Action Plan
from the
socialising capability and
senior
the CR issues commits to
manageme
implement
nt of the
ation.
organisatio
n and TQA
 Listen to What People in the Agency Think
Internal External
Participants Participan
ts
Head of
Ministry/Age
ncy

Secretary
4. Fieldwork Phase
Interview 2

Echelon 1 Echelon 1 Echelon 1

Echelon 2
3. Fieldwork Phase
Interview 1
External
Echelon 3
Parties
2.
Workshop
Echelon 4
1. Self
Assessment Preparation
Staf Phase
 Some differences between Australian and
Indonesian Models of Capability Reviews
Greater focus on the size, efficiency and productivity of the
ministry
Stronger emphasis on ministries internal control systems
The Report is more action-oriented and includes
recommendations
12 week delivery timeframes (expected to become shorter)
Larger reviewing team
Self-assessment includes questionnaire to much larger
proportion of the organisation
Each review report is discussed with the Indonesian Quality
Assurance Board (more like the New Zealand model) who
has the authority to provide input, ask for further evidence
and, ultimately, must endorse the Report before it is
presented to the ministry.
Partnership with BPKP

Equal partnership
Supporting BPKP to pilot the Capability
Review in Indonesia through mentoring
and skills-transfer
Trust between BPKP and APSC
Commitment to the process and
outcomes of a Capability Review
Openness to learn, evaluate and
improve to ensure the best outcomes for
Indonesias Civil Service and its citizens
Mutual benefit we learn from each
other
 Further Information

Damian West Group Manager

Damian.west@apsc.gov.au

Maayan Adler A/g Director International

Maayan.adler@apsc.gov.au
TERIMA KASIH