Domestic Logistics Transformation

Review meeting on SEFLI Initiatives

13th June 2012

SE Logistics Pte Ltd

Dashboard Guidelines

Activity on track Activity completed

(as planned)
Activity completed but would
Activity delayed however, not result in project delay
likely to affect the project timelines
Activity dropped
Activity delayed which would
affect the project timelines ? Activity needs to be addressed

On hold

Not yet initiated

Initiated

Changed

page 2
Management Dashboard
Business Plan Business Development
STRATEGY

Organization Revamp Owning of Trailers

Key Performance Indicators

SEFL Suzlon Combined

BOTTOM LINE EFFICIENCY
Initiatives
Quarter Signoff

CUSTOMER & RELATIONSHIPS

Operational Cost Reduction Vehicle Tracking System
End of Quarter
Route Survey SAP Implementation Emergency Planning

Invoicing & payment process Invoicing Systems

Domestic Transport
Import & Export
Customer Satisfaction
Survey
- Domestic Transport
Quality Management
- Import & Exports

Better Equipping Drivers

3
Review of Initiatives with PMO
Agenda for Review Attendees
1 Business Plan
Girish Tanti
2 Business Development
Strategic Initiatives 3 Vendor Development
Gaurav Bansal
4 Owning of Trailers
Rahul Sharma
5 Key Performance Indicators
Bharat T
6 Operational Cost Reduction
Internal Process 7 Route Survey
Gautam Rekhi
Excellence Invoicing & payment process
8
9
Better Equipping Drivers Gouranga Basu

Vehicle Tracking System Mugundan Santhanam

10
SAP Implementation
11 Sujeet Choudhary
Systems Invoicing Systems
12
Implementation Rachit Desai
-a Domestic Transport
-b Import & Exports
Shreyes Sequeira
13 SEFL Suzlon Combined Initiatives Amit Mahendra
a Quarter Signoff
Customer Sunil Sahu
Satisfaction b End of Quarter Emergency Planning
14 Customer Satisfaction Survey
15 Quality Management

4
Review of Initiatives with PMO
Agenda for Review
1 Business Plan Initiatives Owner Status
2 Business Development
Strategic Initiatives 3 Vendor Development
Business Plan
1 Gautam Presented
4 Owning of Trailers to the
SEFLI Business Budget for Suzlon and Non- board
5 Key Performance Indicators
Suzlon business has been prepared and
6 Operational Cost Reduction presented to the board
Internal Process 7 Route Survey
Excellence Invoicing & payment process
8
Better Equipping Drivers Business Development
2 Gouranga Ongoing
9
Basu
Vehicle Tracking System
10
SAP Implementation
11
Systems
Vendor Development
3
Invoicing Systems
12 Mugundan Ongoing
Implementation
-a Domestic Transport
-b Import & Exports
Owning of Telescopic
4 Mugundan Initiated
13 SEFL Suzlon Combined Initiatives
Trailers
a Quarter Signoff
Customer
b End of Quarter Emergency Planning
Satisfaction
14 Customer Satisfaction Survey

15 Quality Management

5
Business Development Dash Board (Budget V/s Actual Orders Received)

Q1 Q2 Q3 Q4
Particulars Apr May Jun Total Jul Aug Sep Total Oct Nov Dec Total Jan Feb Mar Total Total

Target Revenue 4.00 4.00 4.00 12.00 4.00 4.00 4.00 12.00 4.00 4.00 4.00 12.00 4.00 4.00 4.00 12.00 48.00

Voith Hydro - Sainj (2 Movements) 0.03 0.03 0.03

Voith Hydro - Sorang (2
Movements) 0.01 0.01 0.01

EMCO India 1.00 1.00 1.00 1.00 2.00 3.00

- - -
Confirmed Revenue 0.04 1.00 1.04 1.00 1.00 2.00 3.04

Balance 4.00 3.97 3.00 10.97 3.00 3.00 4.00 10.00 4.00 4.00 4.00 12.00 4.00 4.00 4.00 12.00 44.97

6
Business Development Dash Board (Budget V/s RFQs in Pipeline)
Q1 Q2 Q3 Q4
FY Total
FY Operati SEFL
2012 - Expecte
Particulars 2013 - ng Cost Expecte
Apr May Jun Total Jul Aug Sep Total Oct Nov Dec Total Jan Feb Mar Total 13 d Order
14 (%) d GP
Total Book

Target Revenue 4.0 4.0 4.0 12.0 4.0 4.0 4.0 12.0 4.0 4.0 4.0 12.0 4.0 4.0 4.0 12.0 48.0 48.0 90% 4.8

- - -
Confirmed Revenue 0.0 1.0 1.0 1.0 1.0 2.0 3.0 3.0 88% 0.4

- - - -
RFQs in Pipeline 2.5 2.4 2.9 7.9 3.8 1.8 2.0 7.6 2.0 2.0 2.0 5.9 21.4 9.0 30.3 85% 3.2
Voith Hydro - General Cargo -
Movements - - - 0.6 0.6 0.6 1.8 0.6 0.6 0.6 1.8 0.6 0.6 0.6 1.8 5.4 - 5.4 80% 1.1
-
Voith Hydro - Rongnichu
- - - 0.2 0.2 0.2 0.5 0.2 0.2 0.2 0.5 0.2 0.2 0.2 0.5 1.4 1.4 2.8 81% 0.3
-
Voith Hydro - Bhasmay
- - - 0.2 0.2 0.2 0.5 0.2 0.2 0.2 0.5 0.2 0.2 0.2 0.5 1.6 0.7 2.3 84% 0.3
-
Alstom - Tashiding HEP
- - - - 0.2 0.2 0.4 0.2 0.2 0.2 0.6 0.2 0.2 0.2 0.6 1.6 1.2 2.8 89% 0.2
- -
Alstom - Dikchhu
- - - - - - - 0.2 0.2 0.4 0.2 0.2 0.2 0.6 1.0 1.9 2.8 89% 0.1
- - -
CGL Bhutan
- - - - - - 2.2 - - 2.2 - - - 2.2 - 2.2 85% 0.3
ABB Transformer Division, - - -
Vadodara - Ribhoi Site - - - 1.3 1.3 1.3 3.9 - - - - - - 3.9 - 3.9 79% 0.8
-
ABB LTL Division - - - - - 0.1 0.1 0.1 0.1 0.1 0.3 0.1 0.1 0.1 0.3 0.7 - 0.7 88% 0.1
ABB -Naini (Transformer -
Division) - - - - - 0.2 0.2 0.2 0.2 0.2 0.6 0.2 0.2 0.2 0.6 1.4 1.0 2.4 90% 0.1
- -
Areva T&D (Alstom)
- - - - - - - - 0.2 0.2 0.2 0.2 0.2 0.6 0.8 1.6 2.4 90% 0.1
-
Schneider Electric - - - - - 0.2 0.2 0.2 0.2 0.2 0.5 0.2 0.2 0.2 0.5 1.1 1.4 2.4 85% 0.2
- - -
Toshiba
- - - 0.3 - - 0.3 - - - - - - 0.3 - 0.3 90% 0.0

Balance 4.0 4.0 3.0 11.0 3.0 3.0 4.0 2.1 4.0 4.0 4.0 4.5 4.0 4.0 4.0 6.1 23.6 14.6 23.6
7
Business Development Prospective list of New Business through
setting up of Delhi Regional Office
Proj
Proj Frt
Approx Trpt Proj Proj % Proj Ops Proj GP
Frt Income
Accounts Segment Key Players Frt as on 31st Tonnage Share of Ops Exp. (Rs in
Rs. (Rs in
March 12 MT SEFL Cost (Rs in Lacs)
Lacs)
Lacs)
Kataria, MDC, RRC, Reach,
Areva Project & Transformer 12000 4800 15000 6.0% 720 88% 633.6 86.40
ABC,Premier,Procam

SER,Premier,TCI,CLPL,
Voith Hydro HEP Project Movement 8800 1200 22000 3.0% 264 80% 211.2 52.80
Wilsh & Loich, DARC

Solar & HEP Project Wilsh & Loich, Premier,

Lanco 6000 1200 10000 2.0% 120 85% 102 18.00
Movement ABC,CLPL,All Cargo, MFC

ABC,CLPL,All Cargo,Inland,
Siemens Transmission Equipment 5760 1440 12000 3.0% 172.8 88% 152.064 20.74
PRC,AFC,Sealand,MFC

All Cargo,
Power Generation &
Power Grid Crown,IRTPL,CLPL,J.N. 36000 3600 10000 1.0% 360 90% 324 36.00
Transmission Equipment
Baxi,NTC, Procam
NS
Escorts Cranes & MHE Carriers,NTC,SARR,TCL,AB 4800 1200 8000 2.0% 96 90% 86.4 9.60
C,TTC,ARC,DARC
NS
JCB MHE & EME Carriers,NTC,SARR,TCL,AB 6400 1200 8000 1.5% 96 90% 86.4 9.60
C,TTC,Maxwel
1828.8 87% 1595.66 233.14

Total additional Manpower required 5 Nos

Total Payroll Cost - 50.60 Lacs
Notes Total Non Payroll Cost - 52.49 Lacs
Net Profit Expected - 130.05 Lacs
Total One Time Cost - 17.80 Lacs
8
Business Development Tracking Matrix
Summary of Contracts
Awarded
Milestones

Execution Execution
Category Client INR Crs Email Agreement Execution Execution Payment Assignment
Month LOI Received Under
Confirmation Signed Planned Completed Received Closed
Progress

Jun 12- Aug

Power EMCO India 12 2.9000 Yes No No Yes Yes No No No

Hydro Power Voith Hydro May -12 0.0108 Yes No No Yes Yes Yes No Yes

Status of Major RFQs in Pipeline

Milestones
Expected Vendor
RFQs Quotations Quotation Agreeme
INR GP Registration Remarks
Received Sent Status nt Signed
Prospective Client Execution Month Crs Margins s
Civil work started post which contract
CGL - Bhutan Jun 12 to May 13 2.20 24-Feb-12 2-Apr-12 Approved Yes No will be finalized

Voith Hydro - Rongnichu Jun 12 to May 13 3.05 24-Feb-12 19-Mar-12 Approved Yes No
Presently Low Volume. However there
Toshiba May 12 0.30 2-Mar-12 13-Mar-12 Approved Yes No are high value projects coming up
Revised Rate is 117lacs for ODC. We
have been nominated as L1 in overall
Alstom - Tashiding HEP Jul 12 to Jun 13 2.77 8-10% 30-Mar-12 12-Apr-12 Approved Yes No project and L2 in ODC.
Movement planned currently for 1st
week of July. Planning to visit
Vadodara along with PGCIL officials
ABB Transformer, Vadodara Jun 12 to Aug 12 4.33 4-Apr-12 17-Apr-12 Approved Yes No after 10th June 2012.
Reliance - "Transportation of
HP Module from Dahanu The Commercial offer is sent to the
Thermal Power Station July 12 0.03 30-Mar-12 2-Apr-12 Approved Yes No customer. Follow up in process
We have sent the commercial offer in
Reliance - Transportation of a sealed bid to customer. We are also 9
Steel from SAIL Yard at trying to get lower rates from other
Acquisition of Telescopic Trailers
Status Update

Quotations have been received from Comet and Goldhofer. The rates offered by Comet is competitive.

We are yet to finalize the contract with the manufacturers

Delivery timeline for trailers is 4 to 6 months thereby extending the project timeline to Oct 12 -Dec 12

We have initiated talks with 2 vendors viz; Transinfra and A.J. Road lines for managing of these vehicles.

Target Responsibilit Remark

Action Points Date y Status s

Finalize no of trailers
to be purchased 05-May Gautam Rekhi
Ap

Finalize Contracts with

Vendors 01-June Gautam Rekhi

Delivery of Trailers
Timeline of the 01-Sep Gautam
project for delivery Rekhi
of trailers may get extended upto Oct 12 to
Notes
Dec 12.
10
Review of Initiatives with PMO
Agenda for Review
1 Business Plan Initiatives Owner Status
2 Business Development
Strategic Initiatives 3 Vendor Development
5 Key Performance PMO Circulated
4 Owning of Trailers
Indicators
5 Key Performance Indicators
Initiative closed on circulation
6 Operational Cost Reduction
Internal Process 7 Route Survey
Excellence Invoicing & payment process 6 Operational Cost
8 Mugundan Initiated
Better Equipping Drivers Reduction
9

Vehicle Tracking System

10
SAP Implementation
7 Route Survey Mugundan On-going
11
Systems Invoicing Systems
12
Implementation
-a Domestic Transport
-b Import & Exports Invoicing & Payment Sujeet On-going
8
Process
13 SEFL Suzlon Combined Initiatives
a Quarter Signoff
Customer
Satisfaction b End of Quarter Emergency 9Planning
Better Equipment Drivers Mugundan On-going
14 Customer Satisfaction Survey
Quality Management
15

11
Operational Cost Reduction Domestic Surface Transport
Vendor Name Target Cost %
Remarks
Reduction Reduction
Globe Ecologistics Limited 9.64 14%

Agarwal Road Carriers 1.27 14%

Darshan Road Lines 0.90 12%

NTC 1.77 25%

Expecte Expected
Actual Cost
d Actual Cost
Others Vendors (South) 5.52 % Date of
25% Actual 25% below the rates Impact (Rs
Contrac date of charged
Impact by VKS
Comp Zon negotiati Date of in Crs)
Vendor Name
Total Type of Trailer Reduction t Contract (Rs Crs)
onent e 19.1 on with Negotiat (After
Targeted Finaliza Finalizat (Based
Vendor ion Negotiatio
tion ion on
ns)
Date Targets)
Blade Not
Mechanical W Possible
Blade -
Globe Ecologistics Blade Telescopic W 25% 31st May 6.5
25th April
Limited Not 2012

Tower Tower Trailers W Possible
Not
Nacelle Nacelle - Mech W Possible
Blade
Blade Mechanical S 25% 31st May 1.38 0.83
Other Vendors (South) 25th April
Below VKS 2012
Tower Tower Trailers S Rates 4.14 2.48
Not
Blade Blade 26 M W Possible
Agarwal Road Carriers NA NA
Not
Tower Tower Trailers W Possible 12
Route Survey Resource Requirement
Determination of Resource Requirement & Recruitment of
Resources

Target Expected HR
No of Target Date
Location Design Date of Responsibility Cost Status
resources of Joining
Hiring (Rs in lacs)

All India 1 Asst. Mgr 31-May-12 30-Jun-12 Mr. Gautam Rekhi 6.0 7.0
Liasioning
Officer /
All India 1 31-May-12 30-Jun-12 Mr. Gautam Rekhi 6.0 7.0
Consultanc
y

Tamil Nadu 1 Executive 31-May-12 30-Jun-12 Mr. Gautam Rekhi 1.5 2.0
Karnataka & Andhra
Pradesh 1 Executive 31-May-12 30-Jun-12 Mr. Gautam Rekhi 1.5 2.0
Maharashtra 1 Executive 31-May-12 30-Jun-12 Mr. Gautam Rekhi 1.5 2.0
Gujarat & Madhya
Pradesh 1 Executive 31-May-12 30-Jun-12 Mr. Gautam Rekhi 1.5 2.0
Total Cost 18.0 22.0

Target Date for Hiring will be moved to 15th July 2012

Target Date of Joining will be moved to 15 th August 2012
As it has been decided that SEL Land team would be conducting the modification
Notes
work, only 2 executives (one each for west and south) and one Asst Manager
would be hired for monitoring the work. The position of liasioning officer and 2
executives would be dropped.
13
Action Points decided by SEFL for Handling Route Survey
Target Responsibili
Action Points Dates ty Status
Position has been dropped
SEFL to Hire one person for Liasioning with
Government agencies for acquiring the
30-June-2012 Mugundan S
necessary permissions for conducting the
Modifications
2 positions have been dropped and reduced to 2
4 people to be hired for monitoring the
modification work & 1 person to be hired for 30-June-2012 Mugundan S
route survey work

SEFL to hire external / 3rd party vendors for

handling the modification work
15-May-2012 Mugundan S

SEFL to provide quote to Suzlon on the

modification cost and post clearance from Ongoing Mugundan S
Suzlon would start the modification work

14
Route Survey Status Update
No of Route Surveys to be conducted - 11
Route Surveys completed - 11
Routes clear for material movement - 3
Modifications in routes required - 8
Balance Routes Surveys to be conduct - Nil

Survey
Report Route Modification
Route State Complete Comments
issued clear Completed
d

All temporary road leveling has been completed. House has been removed to
enable maneuvering of vehicle. Mock run on 32 Mech trailer is on hold due to
Hanumanthappa KN P P O O local issues at Arasikere Village and Uchhani Durga. To follow up with IB Site
to complete modification required.
Minor Modifications identified and shared in route survey report. To follow up
Betsur KN P P O O with IB Site to complete modification required

Mincheri KN P P O O SEL Land team to acquire land.

Movements have started to Sinner Adwadi and have been safely

Sinner Adwadi MH P P P P delivered at Site
Gude Gotne MH P P O O SEFL team along with the Suzlon Logistics team will be visiting these
sites for finding out solutions on route related and quality related
Gude Dhangarwada MH P P O O issues. Modifications will be addressed along with Bothe Site
We have received a verbal quote of Rs 2 Crs for modifications. Formal
Padu - Hubli MH P P O O quotations for modification work will be received by next week and
shared with the SEL Team
Bothe MH P P O O 3rd Party Vendor has been identified and contracted for conducting the
modification work. All the necessary permissions have been acquired
Malkapur MH P P O O and modification work has started. However, movement of cargo can
begin only after SEL Land team finishes the process of acquiring Land

In addition to the above, there are around 220 sites received for route survey for
Notes 15
which a plan is being drawn.
Invoicing Process improvement Imports Billing

16th 1st 16th

16th - 1st -
Target Apr May May
Metric Owner Value 31st 15th Remarks
30th 15th 31st
Mar Apr
Apr May May

No of Days to receive
N.K . <10
invoices from vendors 9 15 8 9 8
Menon days
from Bill Date

No of Days to dispatch
N.K. <3
invoices to accounts Menon
7 1 2 1 1
days
team by operations team

Days to prepare invoice

<10
by SEFL after receiving Sujeet 2 2 2 2 2
days
invoice from operations

No of days for dispatch <2

Sujeet 2 2 2 2 2
of invoice (Hard Copy) days
% of invoices raised by
Nil Nil Nil
billing team at SEFL, Sujeet
having errors

After Domestic Surface Transport, Imports process has been standardized with effective response from
team. Reporting of imports imitative shall be taken up only on exceptions basis from next review.
16
Review of Initiatives with PMO
Agenda for Review
1 Business Plan Initiatives Owner Status
2 Business Development
Strategic Initiatives 3 Vendor Development
Vehicle Tracking System
10 Mugundan Under
4 Owning of Trailers Implementation

5 Key Performance Indicators

6 Operational Cost Reduction SAP Implementation
11 PMO Under
Internal Process 7 Route Survey implementation
Excellence Invoicing & payment process
8
Better Equipping Drivers
9 Invoicing Systems
12 Rangarajan Implemented
Vehicle Tracking System
10 a Domestic Transport
SAP Implementation
11
Systems Invoicing Systems
12
Implementation Invoicing Systems
-a Domestic Transport 12
PMO Process
-b Import & Exports b Import & Export initiated

13 SEFL Suzlon Combined Initiatives

a Quarter Signoff
Customer
Satisfaction b End of Quarter Emergency Planning
14 Customer Satisfaction Survey
15 Quality Management

17
Vehicle Tracking System
Software Development
Software Development has been completed by vendor and handed over to SEFL
User Id test
Software Link - http://sefl.technopurple.in (link would be provided Password
in SEFL -
website) test123

Master updations in the software has been completed

Status on GPS devices
GPS devices are installed in 136 no of trailers Integration with Software is
completed in 57 cases. For the Balance integration with Software is under
progress
Due to huge payment outstanding, Globe Ecologistics are major vendor with 160
vehicles has refused to install GPS devices untill his payments are cleared
Further we have decided not to use the vehicles of VKS Transport a major player
in South with 115 vehicles.

Since many of the vendors have already installed GPS devices from other
companies, we have to integrate the software of the other companys GPS devices
with our Software which is a time consuming process
Notes
Training for SEL (Customer) on usage of software is scheduled on June 15 th 2012
Untill such time all the vehicles are not installed with GPS devices, manual tracking
of the vehicles would be done with data input in the new software developed

18
 SAP FICO Module Implementation Phases & Timelines

Target
Particulars / Milestone Status
Dates
Business requirement gathering on AS IS 08-Feb
SAP Configuration
17- Feb

Master data files & Payment Format Adv. & Sales Invoice 20-Feb
Phase 1 : FICO Module

Authorization Matrix 20-Feb

Form Development 24-Feb

Bank NEFT Functionality 24-Feb

Master Data creation in Client 410 24-Feb

Configuration & Internal testing in Testing
29-Feb
Client
User Acceptance Testing & SAP FICO Module
08-Mar
Training has gone live.
Creation of Master Data in Production From the next
13-Mar
Client review meeting,
Authorization of FI & CO module in we would be
14-Mar
PRD providing
financial analysis
Changes identified in UAT if any
14-Mar
reports extracted
Cut Over Data files for required from the FICO
28-Mar
transactions Module
19
Go-
 SAP MM Module Implementation Phases & Timelines

Particulars / Milestone Target Status

Business requirement gathering on AS IS 24-Apr
Enterprise Structure Configuration
28-Apr

Vendor Master data files Creation 03-May
Phase 2 : MM Module

Business Process Creation 07-May

New PO Document Type / New Number Range 10-May
Savion & Dot Net Application Integration with SAP-MM 17-May
Release Strategy To Be Configured 21-May
Configuration & Internal testing in Testing
23-May
Client
User Acceptance Testing &
25-May
Training MM module
Creation of Master Data in Productioncurrently is under
28-May
Client the testing phase in
the Test Server. The
Authorization of MM module in PRD 30-May
SAP team at Suzlon
Changes identified in UAT if any
has suggested for 31-May
Go-Live on MM
Go-Live module together 03-June
Support After Go- with the SD Module
04-June
Live
Go Live Date Scheduled for 31st July 2012 20
 SAP SD Module Implementation Phases & Timelines

Particulars / Milestone Target Status

Business requirement gathering on AS IS
13-June
Due to Non
Enterprise Structure Configuration availability of
15-June
Key personnel
Customer Master data files Creation 17-June the SD Module
has not been
Phase 3 : SD Module

Business Process Creation 20-June Kick Started

New SO Document Type / New Number Range 22-June
Savion & Dot Net Application Integration with SAP-SD 27-June
Release Strategy To Be Configured 30-June
Configuration & Internal testing in Testing
02-July
Client
User Acceptance Testing &
04-July
Training
Creation of Master Data in Production
07-June
Client
Authorization of SD module in
10-July
PRD
Changes identified in UAT if any 11-July
Go-Live 15-July
Support After Go-
31-July 21
Live
 Imports & Exports Invoice Processing Module
Project has commenced
System requirements has been identified
Target
Phases Date Status Remarks
Invoice processing to
Vendor Identification 1 April 2012
st
happen through SAP SD
Module.

SEL SAP Team to help

15th April
Vendor Finalization in implementation of
2012
SAP

Inputs have been

Inputs provided to 25th April
shared with the SAP
vendor 2012
Implementation team

Develop system and 31st May

interfaces 2012

15th June Pilot Run will begin by

Pilot run
2012 20th June 2012
22
22
Review of Initiatives with PMO
Agenda for Review
1 Business Plan Initiatives Owner Status
2 Business Development
Strategic Initiatives 3 Vendor Development
SEFLI Suzlon Initiatives
13 Gautam Initiated for
4 Owning of Trailers Q1
a Quarterly Signoff
5 Key Performance Indicators
6 Operational Cost Reduction
Internal Process 7 Route Survey SEFLI Suzlon Initiatives
13 Gautam + To be
Excellence Invoicing & payment process
8 b End of Quarter Operations started on
Better Equipping Drivers 15th May
9 Emergency
Planning
Vehicle Tracking System
10
SAP Implementation
11 14
Systems Invoicing Systems To be
12 Customer Satisfaction Spectra
Implementation conducted
-a Domestic Transport
Survey
-b Import & Exports
Initiative on hold till go-ahead from
13 SEFL Suzlon Combined Initiatives management
a Quarter Signoff Quality Management
15 Mugundan+Op
Customer End of Quarter Emergency Planning Process
Satisfaction b erations
initiated
14 Customer Satisfaction Survey
Quality Management
15

23
Customer Satisfaction
Steps till next Stat
Initiative Status till date meeting us
Based on Q1 plan received from Follow up for
SEL Logistics team Initial round accurate Sync Plan
of discussions have taken place / Production plan
on Trailer Requirements &
Target MW Achievable.
Suzlon SEFL SEL Logistics team were not
Quarter 1 able to provide a confirmation
Signoff Process on the Q1 Plan provided.
In absence of confirmation we
are not able to accurately plan
the vehicle requirements and
the routes to be survey
First Quarter Bi monthly
review cadence established
between Mr. VRT & Gaurav
Bansal to discuss on the
Logistics issues
End Of Quarter 1
Emergency
Process

Up till date we have received

only 4.5 MW worth of orders
24
Customer Satisfaction Survey
Objectives:
To gather data from customers on the service level they expect Initiative to be
Make an objective evaluation of of services rendered continued on
Determine what measures are needed for improving services
confirmation from
Enable a better resource planning to address specific customer needs
Define parameters for periodic customer satisfaction review management
Evaluate performance of departments directly engaged with the customer

Methodology:
Questionnaire is designed to capture customer satisfaction levels on operational & qualitative (Soft
aspects on customer relationships) aspects
Target customer audience
Survey to be conducted via online Customer Survey portal

Action Points Target Date Remarks

Preparation ond Draft questionnaire

discussion of draft 30-Jan discussed with Gaurav
questionnaire with CEO Bansal for Approval

Carry out survey via online

Survey Communication to
mode
the customers
(www.surveymonkey.com)

25
Quality Management
Determination of Resource Requirement & Recruitment of
Resources

Expected
Human
No of Target Target
Resource
Plant resourc Desig Date of Date of Responsibility Status
Cost
es Hiring Joining
(Rs n
lacs)
01-Aug- Mr. Gautam
Mumbai 1 AGM 30-June-12 12 Rekhi
Mr. Gautam
Daman 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
Mr. Gautam
Pondicherry 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
Mr. Gautam
G'dham 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
Mr. Gautam
Trichy 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
LM Mr. Gautam
(Bangalore) 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
Mr. Gautam
Kandla 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
Mr. Gautam
Tuticorin 1 Executive 31-May-12 30-Jun-12 Rekhi 2.5 3.0
It has been decided to recruitMr.anGautam
AGM for Quality
Bhuj 1 Executive
Target Date
Onof HiringOn
Hold toHold
be moved
Rekhi to 15 July2.5
th
2012
3.0
Notes Target Date of Joining moved Mr.to 15 August 2012
th
Gautam
Dhule 1 Executive
CandidatesOnhave
Hold been
On Hold Rekhi for all the plants,
shortlisted 2.5 3.0
however, offer letter
22.5
wouldTotal
be provided
Cost shortly 27.0

26
SEFL Quality Operational initiatives
Target Responsibili
Action Points Date ty Status
Wrapping of tower section
Trial run for wrapping 05-May
for reducing in transit
Tower sections with (Subject to
damages has been
Polyetherine cover to avoid identificatio Mugundan S
completed. However Pro
scratches n of Zero
point) Run is not conducted due
to route related issued

All movements to new sites

to be accompanied by an Movement to new sites are
Ongoing Mugundan S not yet started
escort

Drivers to stop movement

& inform SEFL in case of
any obstacles observed Ongoing Mugundan S
enroute

Customer informed to not

unload and inform SEFL if Ongoing Mugundan S
any damages are observed

27
Quality Management Measurement Analysis & Continuous
Improvement
Target Responsibili Remark
Action Points Date ty Status s
Agreed
with Mr.
Development & Rakesh
Finalization of KPIs with 15-May Mugundan S Shukla SEL
Customer & Roll out SCM
Quality
Head

Performanc
e against
Measurement of 30-Jun &
KPIs to be
performance against KPIs Quarterly Mugundan S
shared with
thereafter
SEL by 20th
June

Measurement of Customer 30-Jun &

Satisfaction Quarterly PMO Cell
thereafter

Internal Audit of Quality

Process Quarterly PMO Cell
28