ASSESSING COMPETENCE

Session 4
Obtaining and Providing

Feedback CACO
 Feedback
2

Feedback is the process of identifying

assessment outcomes and explaining
them to the candidate. It includes
describing:
assessment process
assessors techniques
assessment decisions
follow up actions

CACO
TESDA
 Approaches to feedback
3

Face to face discussions

Written comments
Telephone, fax or email communication
Combination of methods

CACO
TESDA
 Effective feedback
4

Ask the candidate to judge how well he or

she performed
Reinforce positive aspects of the
assessment

CACO
TESDA
 Effective feedback
5

Cont2

Ask the candidate to suggest areas for

improvement
Discuss areas for improvement in detail
Discuss needs for further evidence

CACO
TESDA
 Effective feedback
6

Cont4

Inform candidate of your proposed final

decision
Discuss agreement or disagreement with
the decision
Work out ways in which the gaps from
the assessment maybe filled

CACO
TESDA
 Effective feedback
7

Cont5

Remind the candidate of the next

procedures. eg. recording information,
signing the assessment forms
Ask the candidate how you can improve
assessments for other candidates in the
future.

CACO
TESDA
 Tips for feedback on negative assessment
8

Be as positive without raising any

false expectations.
Be as precise about the gaps in the
candidates competence.

CACO
TESDA
 Tips for feedback on negative assessment
9

Cont2
Identify whether any part/s of the
assessment need be repeated and, if so,
which parts.
Emphasise and explain the results

CACO
TESDA
 Tips for feedback on negative assessment
10

Cont3
Suggest further learning or practice to fix the
gaps.
Arrange further opportunity for candidate to
complete assessment requirements

CACO
TESDA
 Benefits of feedback
11

Review/evaluation of assessors performance

Review/evaluation of assessment process and
assessment documents
Chance to explain assessment decisions
made

CACO
TESDA
 Benefits of feedback
12

Cont3

Identify candidates strengths and areas for

improvement
Give guidance for further training
Encouragement for candidate who has not
achieved the required level of competence

CACO
TESDA