Joseph M Juran

Dr. Joseph M. Juran is recognized as the

man who added a human dimension to
quality, expanding it from its statistical
origins to a broader management science.
 Introduction
Juran expanded the philosophies of
quality from its statistical origins to
what is now known as Total Quality
Management.
 Professional Career
In 1924 he started working in inspection
Branch at Western Electrics Hawthorne
Works in Cicero, IL.
After a series of promotions at Hawthorne,
Juran moved in 1937 to corporate
headquarters in New York.
Work for the US governments Lend-Lease
program in 1941. What was supposed to be
a six-week assignment lasted the duration
of World War II.-(Dissatisfaction)
 Western Electric

This is where the studies where conducteda

factory outside of Chicago.
 In 1945 position of Chairman of the
Department of Administrative Engineering
at NYU.
This position was not enough to keep Juran
busy, so he also started his own consulting
practice.
Started writing books and delivering lectures
for AMA.
The Union of Japanese Scientists and Engineers
(JUSE) invited Juran to Japan in the early 1950s.
 The Juran Institute - provide a continuity
of Jurans ideas through video programs.
(1979)
In 1986 Juran helped with the creation of
the Malcolm Balbridge National Quality
Award.
In 1987, Juran quit his job as the manager
of the Juran institute.
Throughout 1993 and 1994, Juran gave a
final series of lectures.
 Writings
More than twenty books and
hundreds of published papers.
In 1928,he wrote a pamphlet entitled
Statistical Methods Applied to
Manufacturing Problems.
One of Jurans most influential books
is the Quality Control Handbook. The
original edition was published in
1951.
 Its fifth edition was known as Jurans
Quality Handbook.
Managerial Breakthrough. Circa
1964, laid the foundation for Six
sigma.
In 2004, an autobiography entitled
Architect of Quality was released.
 Awards and Honours
Emperor Hirohito recognized Jurans
contribution to the development of
Japans quality control and the
facilitation of a U.S. and Japanese
friendship.
Juran was awarded the highest award
that can be given to a non- Japanese
person, the Order of the Sacred
Treasure.
 The Order of the Sacred
Emperor Hirohito Treasure
 Jurans definitions of
Quality
"Quality" means those features of products which meet
customer needs and thereby provide customer satisfaction. In
this sense, the meaning of quality is oriented to income. The
purpose of such higher quality is to provide greater customer
satisfaction and, one hopes, to increase income. However,
providing more and/or better quality features usually requires
an investment and hence usually involves increases in costs.
Higher quality in this sense usually "costs more".

"Quality" means freedom from deficiencies-freedom from

errors that require doing work over again (rework) or that
results in field failures, customer dissatisfaction, customer
claims and so on. In this sense, the meaning of quality is
oriented to costs, and higher quality usually "costs less"."
 Product features that
meet customer needs
Higher quality enables company
to:
Increase customer satisfaction
Make products saleable
Meet competition
Increase market share
Provide sales income
Secure premium prices
The major effect is on sales.
Usually, higher quality
costs more.
Freedom from deficiencies
Higher quality enables companies to:
Reduce error rates
Reduce rework, waste
Reduce field failures, warranty
charges
Reduce customer dissatisfaction
Reduce inspection, test
Shorten time to put new products
on the market
Increase yields, capacity
Improve delivery performance
Major effect is on costs.
Usually, higher quality costs
less
 Jurans Trilogy
Quality Planning Quality Quality
Improvement
Establish quality goals Control Prove the need.
Identify who the Establish infrastructure
customers are
Evaluate Identify the
Determine the needs of improvements in
the customers actual project
Develop product performance Establish project
features that respond to Compare teams
customer needs
actual Provide teams with
Develop processes resources training and
able to produce the performance motivation to:
product features with quality 1 Diagnose the causes
Establish process
controls; transfer the
goals 2 Stimulate remedies
plans to the operating Act on the Establish controls to
forces holds the gains
difference
 Conclusion
Juran has been called the father of quality, a
quality guru and the man who taught
quality to the Japanese.
Throughout his career Joseph M. Juran has led a
very successful life and has made many
contributions to the fields of quality control and
quality management.
Dr Juran is recognized as the man who added a
human dimension to quality, expanding it from
its statistical origins to a broader management
science.
 Steve Jobs founder of Apple Computer , Peter
Drucker a writer and theorist and Lawrence
Appley chairman emeritus of the American
Management Association.
Juran never sought fame through his work;
he only wanted to make sure that his
accomplishments were purposeful and genuine.
Juran was once quoted saying that it
wouldnt bother me if Im not remembered at
all. As long as there is an interest in quality,
Juran will not be forgotten.
 The content of the presentation was
gathered from some papers and
online websites.