Beruflich Dokumente
Kultur Dokumente
HCOM-100
Instructor
Name
Communication Principles
Enhancing Relationships Preview
Awareness of yourself
We Use Communication To Initiate,
Develop, Deepen And Maintain
Friendships
Listening And Responding Are Critical
Learn to Adapt
The Importance of Family
Changing Nature of
Family
Enhancing Family
Relationships
Discover who we are in
families
Earliest lessons about
verbal and nonverbal
communication
Family relationships are
built upon trust
Family relationships
involve adaptation
The importance of Colleagues
On the job communication
Communication skills are highly
valued
Enhancing Workplace
Relationships
Uncertainty reduction
Verbal and nonverbal
communication skills
Listening and responding
Adaptation is critical to successful
coworker relationships
Stages of Interpersonal Relationships
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
Managing Interpersonal Conflict
IP Conflict is a struggle that occurs when
two people cannot agree on a way to meet
their needs.
How Conflict Functions in
Relationships
Conflict is normal
Constructive Conflict
Construct something new
Suggest areas of change
Revitalize the relationship
Destructive Conflict
Dismantles relationships
Lack of flexibility is the hallmark
Conflict Involves Power
Nonconfrontational
Placating
Distracting
Computing
Withdrawing
Giving in
Styles of Managing Conflict
Confrontational
Control
Win/lose philosophy
Cooperative
Conflict is not a game
Conflict is a set of problems to be solved
Conflict Management Skills
Manage Emotions
Manage Information
Manage Goals
Manage the Problem
What questions do you have?
Homework:
1.) Reading?
2.) Turn in assignments?