INTRODUCTION

What is KPI?

A KPI is a metric that measures performance

towards goals and objectives

KPIs demonstrate how effectively a company

is achieving business goals & objectives at
multiple levels
Different levels of KPIs

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 INTRODUCTION

High Level / Strategic KPIs

Monitor the whole-business strategic objectives or goals
These are the KPIs that the whole business is working towards

Middle Level / Tactical/Process KPIs

Monitor tactical objectives or goals
Measure process out puts end to end

Low Level/ Operational KPIs

Monitor operational objectives & goals or
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Proposal Presentation 2
 INTRODUCTION

Over all picture of

Business, Processes or Operationes

KPIs
Supporting Metrics

Measurements that compliment KPIs by providing helpful context and

define if KPIs are hit in an effective way:

Metric - anything that is measurable

Performance indicator (PI) metric that indicates performance

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 AALRTs MANAGEMENT CONTRACT KPIs

AALRTs Management Contract Strategic Objectives:

Operate, maintain and manage AALRTs in the short term in dependently and
assure the provision of:
safe service
high quality service in an efficient way as well as to:
broaden and enhance the capabilities of the organization

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 AALRTs MANAGEMENT CONTRACT KPIs

Table 1: Existing KPIs Proposed by AALRTs MC

S/N KPI
1 Infrastructure safety
2 Workplace safety
3 Network availability
4 Network reliability
5 Passenger operations safety
6 Workplace safety
7 Passenger service availability
8 Passenger service reliability
Target
25 accidents per million train Km
30 weighted number of accidents per year
15% cancelled trains
35% delayed trains after 5 minutes
25 accidents per million train Km
30 weighted number of accidents per year
15% cancelled trains
35% delayed trains after 5 minutes

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 AALRTs MANAGEMENT CONTRACT KPIs

Table 2: AALRTs MC Performance Level (Semester two)- IM

S/N KPI Target Actual KPI score
1 Infrastructure 25 accidents per 0 accidents per 25
safety million train Km 1,050,473Km
2 Workplace 30 weighted number of 0 weighted number of 25
safety accidents per year accidents per semester
3 Network 15% cancelled trains 0.21% cancelled trains 25
availability
4 Network 35% delayed trains 0.28% delayed trains 25
reliability after 5 minutes after 5 minutes
5 Infrastructure Management Service performance 100

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 AALRTs MANAGEMENT CONTRACT KPIs

Table 3: AALRTs MC Performance Level (Semester two) - OM

S/N KPI Target Actual KPI
score
6 Passenger operations 25 accidents per million 0 accidents per 25
safety train Km 1,050,473Km
7 Workplace safety 30 weighted number of 0 weighted number of 25
accidents per year accidents per semester
8 Passenger service 15% cancelled trains 0.05% cancelled trains 25
availability
9 Passenger service 35% delayed trains after 1.79% delayed trains after 5 25
reliability 5 minutes minutes tolerance
10 Operation Management Service performance 100

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 AALRTS MANAGEMENT CONTRACT KPIs

Table 4: Operation & Maintenance Service Performance Level (Semester two)

Minimum service Actual
level for 100% service level
S/N Service Target payment
1 AALRTs MC Performance
Level 80% 72% 100%

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 AALRTS MANAGEMENT CONTRACT KPIs

Disadvantages of the existing KPIs

1. KPIs:
KPIs do not measure utilization of resources and stated objectives fully
Targets are exceeded, need fine tuning based on the actual performance as
shown above
A set of KPIs for the management contract only is preferable

2. Operation & Maintenance Services Performance level

Targets are exceeded as shown above

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 AALRTS MANAGEMENT CONTRACT KPIs

Disadvantages of the existing KPIs

3. Timetable Planned availability

Metrics:
Headway (trips per day)
Comments
Running speed
Resource utilization and availability of service
Running time
need improvement:
No of train sets per day
Headway (trips per day)
Service time
Running speed (running time)
No of train sets per day
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 AALRTS MANAGEMENT CONTRACT KPIs

Proposed New KPIs

Table 6: Proposed New KPIs for AALRTs Management Contract

Management contract Performance
S/N Objectives measure Category KPI
1 Provide safe service Accident rate
Safety Weighted number of accidents
2 Provide high quality Availability Percentage of vehicle kilometer
service
Reliability Departure punctuality
Delay
3 Manage resources Effectiveness Operating ratio
efficiently Utilization Percentage of rolling stock idle
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 AALRTS MANAGEMENT CONTRACT KPIs

Table 7: Proposed New KPIs for AALRTs Management Contract

KPI
S/N Scoring for each
KPI Weight Max.
deviation from Target
Score
1 Accident rate 15% 15
2 Weighted number of accidents 15% 15
3 Percentage of vehicle 15% 15
kilometer
4 Departure punctuality 10% 10
5 Delay 15% 15
6 Operating ratio 15% 15
7 Percentage of rolling stock idle 15% 15

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