IMAM MUKHRI

125222276
Supervised by Prof. Dr. Ir. R. Chairul Shaleh M.Sc

Integrated System Lean Six Sigma and Business Process Management to Drive Quality and Operational Excellence

International Program
Department of Industrial
Engineering
Universitas Islam Indonesia
2017
 Overview
Background

Purpose of the Study

Research Questions

K-Chart

Literature Review

Methodology

Result & Discussion

Conclusion & Recommendation

Background
Background
(Owlia & Aspinwall, 1997)
Purpose of the study

Quality of Graduates
 Research Questions
How to utilize BPM & LSS methodology in Higher
Education to increase quality of graduates?
What kind of solution that given to improve quality
of graduates in Higher Education using those 2
integration methodologies?
K - Chart
 Literature Review
Previous Research

Quality in Higher Education

Business Process Management (BPM)

Lean Six Sigma (LSS)

DMAIC Concept

Process Capability Analysis

 Literature Review
Previous Research (Owlia & Aspinwall, 1997)
(Edler, 1997)
(Stanislav & Willborn,
1997) Higher (Eymen, Kara, & Aydo, 2016)
(Pryor et al., 2012) Educati
(Mattila & Mattila, 2014)
on
(Pavlovi et al.,
2014)
(Arafeh, 2016) Business
Lean
Process
Six
Manageme
Sigma
nt

(Grzibowska & Islam, 2011) (Redinius, 2010) (Skalle & Schuster, 2008)
 Literature Review
Quality in Higher Education

Ben & Robert in his book describes that the current

state of quality can be described in term of three
variants:
compliance-oriented,

improvement-oriented,

business-management oriented.
 Literature Review
Quality in Higher Education

In order to understand customer needs, Ben & Robert said that an

organization must first identify who its customers are compliance-oriented,
Internal Customer - Academic: Students, Faculty, Programs or
Department
Internal Customer Administrative: Students, Faculty, Non-teaching
staff, Administrators, Units
External Customer Indirect: Government, Community, Donors, Alumni,
Accrediting Agencies
Internal Customer Direct: Employers, Other Colleges/Universities,
Suppliers
 Literature Review
Business Process Management

Ingredient of a business process (Dumas et al., 2013 )

 Literature Review
Business Process Management

BPM Lifecycle
(Dumas et al.,
2013 )
 Literature Review
Business Process Management

Process Enterprise
roles &
responsibilities
(Pyzdek, 2003)
 Literature Review
Lean Six Sigma

General model of
Lean Six Sigma
process
(Taghizadegan,
2006)
 Literature Review
Lean Six Sigma

Sigma levels and

equivalent conformance
rates (Pyzdek, 2003)
 Literature Review
DMAIC Concept

Overview of DMAIC
(Montgomery, 2009)
 Literature Review
DMAIC Concept

Six Sigma tools

commonly used in each
phase of a project
(Pyzdek, 2003)
 Literature Review
DMAIC Concept

DMAIC and DMADV

(Pyzdek, 2003)
 Literature Review
Process Capability Analysis

Process capability analysis is a two-stage process that

involves (Pyzdek, 2003):
Bringing a process into a state of statistical control
for a reasonable period of time
Comparing the long-term process performance to
management or engineering requirements.
 Literature Review
Process Capability Analysis

Control Chart Formulas in

Attribute Data
(Montgomery, 2009),
(Pyzdek, 2003)
 Methodology

Flow of Research Integration LSS & BPM

 Methodology
Primary Data

1. Interview Result

2. Direct Observation

. Secondary Data

1. History Data of Academic Student Progress batch

2007 - 2012 in UNISYS
 Methodology
Tools of Analysis

1. Microsoft Excel

2. Microsoft Visio

3. Mendeley

4. Signavio Process Editor

Result & Discussion
Result & Discussion
 Result & Discussion
Level Sigma Capabilities IP IE UII Students
Batch 2007 - 2012
3
2.58
2.47 2.41
2.52.2 2.26
2.14
2
Sigma Level Level
Sigma
1.5
Capabiliti
es
1

0.5

0
2007.0 2008.0 2009.0 2010.0 2011.0 2012.0
 Result & Discussion

Process Capability indexes (Cp)

0.8
0.67
0.7 0.64
0.61
0.6 0.53
0.5 0.47 0.44
0.4 Process
0.3 Capability
indexes
0.2
(Cp)
0.1
0
2007.0 2008.0 2009.0 2010.0 2011.0 2012.0
 Result & Discussion
Pareto Diagram CTQs IP IE Students
400 100.00%

350 90.00%
80.00%
300
70.00%
250 60.00% Amount of Defects
200 50.00% Cumulative Percentage

150 40.00%
30.00%
100
20.00%
50 10.00%
- 0.00%
GPA below 3 Lateness Graduation Students Attrition
Result & Discussion
 Result & Discussion
What (What dominant
factor into the cause of the
GPA below 3 of students)?
Why (Why the improvement
plan needs to be
implemented and
completed)?
The dominant factor that
causes a GPA of student
below 3 is due to the
student itself. Students
have 4 sub-root causes
influence GPA that are lack
of time, lack of knowledge
& skills, reluctance to learn,
and resistant to change.
Plans for improvements
need to be implemented in
order to avoid more GPA
below 3, thus improving
quality of graduate
 Result & Discussion
Where (Where a plan for Plans for improvements
improvement that needs to made to students directly
be done)? related to courses that most
difficult to get good grade
in Industrial Engineering
Department International
Program University Islamic
Indonesia.

When (When is a repair Plans for repairs should be

plan to do)? done immediately after the
end of semester is
completed, so for the
coming batch GPA below 3
can be reduced.
 Result & Discussion
Who (Who is doing the Undertaking in the plan for improvement is the
corrective action)? lecturer who has had the task to deliver
knowledge to student and give grade to the
student.
How (How to proposals Steps to resolve to do that; preferably before
for improvements to enter the process education period truly make
be made)? improvements by explaining what will and
restricted to be learned in a course and
provides an agreement between the faculty and
students about the spread of grades so that
students can prepare strategy to get good
grades in order to reduce the level of students
have GPA below 3. GPA below 3 that occurs
during the process education from semester 1
to 8 could result in reduced quality of
 Conclusion

The proposed framework research to implement

integration LSS & BPM
Level of sigma and process capability attributes
data are obtained

Suggestion for process improved has given

 Recommendation

UNISYS becomes business process

management system (BPMS).
Developing key performance index
(KPI) in every key process area

Using variable data in CTQs

 Overview
Background

Purpose of the Study

Research Questions

K-Chart Thank You

Literature Review
for the
Attention !!!
Methodology

Result & Discussion

Conclusion & Recommendation

IMAM MUKHRI
125222276
Supervised by Prof. Dr. Ir. R. Chairul Shaleh M.Sc

Integrated System Lean Six Sigma and Business Process Management to Drive Quality and Operational Excellence

International Program
Department of Industrial
Engineering
Universitas Islam Indonesia
2017