Emotional

Intellegence

By Sanaullah Aman
Executive Director
General

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 6e
 Learning Objectives
Recognize how mental models guide
behavior and relationships
Engage in independent thinking by staying
mentally alert, thinking critically, and
being mindful rather than mindless
Break out of categorized thinking patterns
and opening your mind to new ideas and
multiple perspectives

2
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Learning Objectives
Beginning to apply systems thinking and
personal mastery to your activities at
school or work
Exercising emotional intelligence, including
being self-aware, managing emotions,
motivating oneself, displaying empathy,
and managing relationships
Applying the difference between motivating
others based on fear and motivating others
based on love
3
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Leader Capacity versus
Competence
As a leader, you can expand the capacity of
your mind, heart, and spirit by consciously
engaging in activities that use aspects of
the whole self. You can reflect on your
experiences to learn and grow from them

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Mental Models
As a leader, you can become aware of your mental
models and how they affect your thinking and
behavior. You can learn to regard your
assumptions as temporary ideas and strive to
expand your mindest.
Exhibit 5.1 Google Leaders Mental Model
Stay uncomfortable
Let failure coexist with triumph
Use a little less Management than you need
Defy convention
Move fast and figure things out as you go

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Developing a Leaders Mind

Independent Open-
Thinking Mindedness

Systems Personal
Thinking Mastery
6
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Personal Mastery
The discipline of personal growth and learning
and of mastering yourself; it embodies personal
vision, facing reality, and holding creative tension.
Discipline of mastering oneself
Qualities
Clarity of mind - Committing to the truth of the
current reality
Clarity of objectives - Focusing on the end result
Organizing to achieve objectives - Bridging the
disparity between current reality and the vision of
a better future

7
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Emotional Intelligence
Abilities to perceive, identify, understand,
and successfully manage emotions in
oneself and others
Leaders should understand:
Range of emotions people have
How emotions manifest themselves

8
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 What are Emotions?
Anger : Fury, Outrage, resentment, exasperation, indignation,
animosity, annoyance, irritability, hostility, violence
Sadness: grief, sorrow, gloom, melancholy, self-pity, loneliness,
dejection, despair, depression
Fear : anxiety, apprehension, nervousness, concern, consternation,
wariness, edginess, dread, fright, terror, panic
Enjoyment: happiness, joy, relief, contentment, delight, amusement,
pride, sensual pleasure, thrill, rapture, gratification, satisfaction,
euphoria
Love : acceptance, respect, friendliness, trust, kindness, affinity,
devotion, adoration, infatuation
Surprise: Shock, astonishment, amazement, wonder
Disgust: contempt, disdain, scorn, abhorrence, aversion, distaste,
revulsion
Shame: guilt, embarrassment, chagrin, remorse, humiliation, regret,
mortification, contrition

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Exhibit 5.4 - Positive and
Negative Emotions

10
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Importance of Emotions
Contagious
Leaders emotional state influences the team,
department, or organization
Leaders should:
Tune in to the emotional state of others
Bring negative emotions to the surface
Encourage people to explore and use positive
emotion in work

Influence performance
Leaders need a high degree of emotional
intelligence to:
Regulate their emotions
Motivate others
11
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Exhibit 5.7 - Components of
Emotional Intelligence

12
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Components of Emotional
Intelligence
Self-awareness
The ability to recognize and understand your own emotions and how they
affect your life and work
Self-management
The ability to control disruptive or harmful emotions
As a leader, you can recognize and mange your own emotions so that
negative feelings dont cloud your mind, distort your judgment, or cripple
your ability to lead
Social Awareness
Ones ability to understand and empathize with others
Empathy
Being able to put yourself in someone elses shoes
Relationship management
The ability to connect with others and build positive relationships
As a leader, you can empathize with others, treat people with compassion
and sensitivity, build teamwork, and learn to listen, interpret emotions, and
resolve interpersonal conflicts.
Evaluate your level of emotional intelligence by completing the questionnaire
in Leaders Self-insight 5.2

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 The Emotionally Competent
Leader
As a leader, you can develop emotional
intelligence and act as a positive role model
by being optimistic and enthusiastic
Take responsibility for your life
Take a course in public speaking
Practice meditation or yoga
Leading with Love versus Leading with
Fear
Fear in Organizations
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Fear in Organizations
As a leader, you can choose to lead with love, not with fear. You can show
respect and trust toward followers and help people learn, grow, and
contribute their best to achieve the organizations vision.
Brining Love to Work
Exhibit 5.6 Indicators of Love versus Fear in Organizations

Fear-Driven Indicators Love-Driven Indicators

Caution and secrecy Openness and authenticity, even when its
Blaming and attacking difficult
Excessive control Understanding diverse viewpoints
Sidelines Criticalness Expecting other to do great things
Coming unglued Involvement and discernment
Aloofness and distance Keeping perspective
Resistance hidden Interpersonal connection
Separate and competing interests Resistance out in open, explored
Alignment and common ground sought

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Love as Motivation
Love as Feelings involves attraction,
Fascination,
Love as action means more than feelings
Why Followers Respond to Love
Hear and understand me.
Even if you disagree with me, please dont
make me wrong.
Acknowledge the greatness within me.
Remember to look for my loving intentions.
Tell me the truth with compassion.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Fear-based motivation
Motivation based on fear of losing a job
Love-based motivation
Motivation based on feeling valued in the
job.

2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Leadership
Leading with love Leading with fear
Contemporary approach Traditional approach
More effective Powerful motivator
Used when the Used when the
organizational success organizational success
depends on peoples: depends on people following
Knowledge orders
Mind power
Commitment
Creativity
Enthusiasm
Drives people to other
organizations
People do not perform to
their real capabilities
18
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Fear in Organizations

Fear of failure

Fear of change

Fear of personal loss

Fear of being judged

Fear of the boss

19
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Drawbacks of Fear
Creates avoidance behavior
Weakens trust and communication
Employees feel threatened by
repercussions of speaking about work-
related concerns

20
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Exhibit 5.8 - Indicators of Love
versus Fear in Organizations

21
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Motivational Potential of Love
versus Fear

Fear-based motivation

Fear of losing a job

Love-based motivation

Feeling of being valued in the

job
22
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.