Case Study in Managing

Business Transformation
Scaling up the turnover

PeolpleWiz Project Archive

Client Overview
The client is one of the largest manufacturers of milk and other dairy
processing equipment in India. The company plans to expand sales to two
more states. With over 100 employees in the staff and worker cadre, the
company has seen steady growth.

The brand is established in the western and southern part of the nation and
the company has planned aggressive growth in the domestic business
through tender based and direct sales.

With a plan to grow the turnover five times in the coming three years, the
management was keen on taking its organization design to the next league.

Implementing new organization structure to prepare for growth and

expansion and provide its employees a professional work environment was
seen as the cornerstone for preparing for success.

PeopleWiz partnered the client as Business Transformation partners with

focus on managing people and processes to support the aggressive growth
plans. The Transformation programme was branded Akanksha
Business Challenge

The rider is set.

Organizational growth
strategy is created and
blueprint of the future is
ready.

But no amount of
muscle power will
move the Elephant.
Unless the people,
structure and processes
are aligned and engaged
for the change, any
transformation initiative is
bound to fail.

-3-
The Seven Ton Challenge to Akanksha
Lack of awareness
on modern manufacturing
methods, quality
systems and processes Lack of robust
performance
management
Risk averse
culture that
is owner Inadequate manpower
Inadequate
driven in managerial cadre
training

Lack of shared
Lack of collaborative
vision for
working across
the future
functions

-4-
 Motivating the Elephant
Benefits led business transformation
Create Business
case, identify benefits
and track benefits to
motivate business
readiness

Engage key Align organizational

influencers and architecture with the
opinion makers in the process and
organizations to technology
create a positive architecture. Clarify
momentum new roles, performance
measures and institute
best practices in
people management

Make people understand Equip the

what they are working workforce with
towards and relevant skills
how they will achieve it based on the new
together roles identified for
them

Beginning with benefits identification, ensures that all business change

activities are aligned to benefits realization
 Akanksha Program Plan

Transformati Future Solution Introducing Monitor &

on state and Roadmap change track
Change Imperative objectives
Levers

Organization Organisation Impact Change AgentProcess, Role & Org Process, Role, Org change implmtn.,
Design Assessment Engagement Impact Assessment & Change education for users

Stakeholder
Business Identify Key Communications Delivery, Feedback Analysis, Resistance
Stakeholders Stakeholder Strategy Management
Engagement
Readiness

Communication Communication Communication Support

Analysis Strategy & Plan Ongoing Communication Events
Communications

Training Strategy
Learning & Training Design Training Material Training Delivery, Feedback
development & Prototype
Training Needs Development Analysis,
Analysis Review for next Phase

Business Overall
Implementa Programme team Org readiness criteria, planning & Remedial
Readiness planning
tion Realisation prep assessment
approach
Success

Through the adoption of a Program Management methodology and a formal

change management (CM) approach, the organization was able to design and
employ organizational design changes effectively and smoothly.

The business is prepared to perform in the new setting. The CM effort has
provided employees the information and tools they need to embrace change
and integrate it into everyday work practice. In addition, CM is integrated with
employee training and support.

Better collaboration, vendor development and process correction in

procurement & production planning has resulted in an increase of 12%
production level and continues to improve.

The restructured and sector based sales team has increased the number of
relevant enquiries. The order conversion ratio is on a steady rise.

The first year business results since launch of Akanksha have been
encouraging. The business is set to achieve its goal. PeopleWiz continues to
support the client in its transformation journey.