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Gajanan Shirke
Telephone
What telephone does?
The telephone is meant for
bringing two people together.
Telephone makes
communication faster.
Gajanan Shirke
Remember
o To an outsider you represent
trinity.
Gajanan Shirke
What to do?
When the phone rings Good morning, Trinity Grand,
How may I help you?
When you dont hear
anything from the other Repeat the above salutation
end after your twice and disconnect.
announcement.
When the line is faint or
distorted. Repeat the above salutation
twice and disconnect.
When the caller re-
clarifies, Thats right Sir / Madam. How
Gajanan may
Shirke I help you?
What to do?
If two calls come together.
Good Morning, Trinity Grand,
Pickup one call
Kindly hold on.
If you get the line free Thank you for waiting. I can
after long wait. connect you now sir.
Gajanan Shirke
Telephone
If you know he will not take Would like to hold on. Sir, he
more than a minute or two shouldnt take more than a
minutes maximum. minute or two.
Gajanan Shirke
What to do?
If callee is not in the Im sorry sir, Mr. ___ is not
office, but is in the in the office. Would you like
organization premises to speak to Ms _____, his
and the callees assistant assistant.
is present.
Gajanan Shirke
Telephone
Check sounds such as P, Is it P for pune, B for Bombay
B,T,D,S,F,N,M,K,G by
asking.
Now as you have his Very well Mr. ____, I will ask
name & number repeat Mr. ___ to call you on 222242
for assurance. as soon as he returns.
Gajanan Shirke
Telephone
How to leave a message regarding the
callers name and number
Date
Time
Dear Mr. Singh
Mr. Bush called
RE: Sale of rockets to India . PCB at 33322 up to 11
hrs and at 44422 after 11 hrs.
Gajanan Shirke
Remember
Why dont you contact Let me find out for you, Sir.
them directly? Or I have
no idea
If you leave your name and
Why dont you call later? number, we will be pleased
to call you back.
Gajanan Shirke
Remember
You dont have to shout if you dont hear
clearly.