The Travel and Tourism Industry

*Introduction

Source:
WTTC, 2016
* Organisation Involved in Travel and
Tourism industry

Recall your past travel/holiday

experience and think about the
organisations involved during the
process.

Discuss this with your friends

 Organisations in the Travel and Tourism

Tourism
Attraction Transport organisation Ancillary
s Accommodation
(governing services
bodies)

DISTRIBUTION CHANNELS I
N
T
Tour E
Operations Travel Agents
R
N
E
T
CONSUMERS

Tourist
* Business travel arrangements
* Conferences and conventions
* Exhibitions and trade fairs
* Sports events
* Voluntary work, conservation, eco-tourism
* Adventure
 ATTRACTIONS
* NATURAL : protected areas, such as National Parks,
areas of outstanding beauty, Heritage coasts, wild life,
sea side

* PURPOSE BUILT: designed to provide fun,

entertainment, education or enjoyment or a mixture
of all,
*Transport sector
include:
*organisations operating
Modes: air, land, water
e.g. Airlines, train companies, cruise companies,
etc.
* Transport
*organisations operating
Modes: air, land, water
e.g. Airlines, train companies,
cruise companies, etc.
Provide specific
examples of
transport providers
and explain their role
* Accommodation
*Provide a range of
places to stay with
services and facilities
Types: e.g. hotels,
B&Bs, motels,etc.
Product/Services:
*serviced,
*non-serviced,
*camping
*Tourism Organisation
* Regulate the different sectors within the industry,
protections, member representations, liaison with
government
* Dealing with consumer complaints, arbitration, advice and
support, representation, insurance, repatriation, licensing

* E.g. of these organisation include: CAA, ORR, ABTA, AITO,

DMO (visit Britain, Visit Scotland, etc..)