Hospitality

Professional Certification
FOR YOUR TEAM
American Hotel & Lodging
Educational Institute

Founded in 1953
Non-profit organization
Worlds largest developer of training
and development solutions for the
hospitality industry
45 member board of trustees
Over 100 products in a variety of
training media (online, video, print,
distance learning)
American Hotel & Lodging Association
(AH&LA)

Based in Washington DC
Worlds largest hotel industry
association
Representing 1.8 million Hotel
rooms with over 15,000 member
properties
Celebrating its centenary year
EI is the non-profit educational
and training arm of the
association
All Training Should Lead To
Professional Certification

What is Professional
Certification?
Distinction of Excellence
The Standard for the Industry
Acknowledgement of skills and
competencies required to
succeed in your position
Professional Certification

Why should you have your

team certify?
Validation of position
Motivator
Recognition
Builder of pride and self-esteem
Professional Certification

Over 20 Certifications
Executive Level
Department Heads
Managers
Supervisors
Line
Levels of Professional Certificaiton
Certification Process

Application

Qualification

Proctored Examination
(paper-based or online)

Certificate & Pin

Industry Leaders Using EI Certifications

Those who highly support Professional

Certification
Choice Hotels
Best Western International
Hyatt Hotels
InterContinental Hotels Group
Marriott
Wyndham Worldwide
Ritz Carlton
Executive Level

General Manager, Owner/

Operator and Corporate
Executives
Qualified experience
Comprehensive study
materials and exam
Certified Hotel Administrator (CHA)

Certified Hotel
Administrator (CHA)
CHA Exam Preparation
Booklet
Resource materials (CD)

Additional Resources
Online Review Session
Online Assessment Tool
Executive Level

Certified Hotel Administrator

(CHA)
CHA Exam Preparation Booklet
Resource materials (CD)

Additional Resource
Online Review Sessions
Online Assessment Tool
Online Assessment Tool
Exam Questions
Online Assessment Tool

Feedback
Online Assessment Tool

Performance Report
Department Head Level

Departmental Executives
for Rooms, Food &
Beverage, Engineering,
Security, Housekeeping
Qualified Experience
Comprehensive study
materials and exam
Managers

Departmental
Executives for
Revenue Manager,
Sales Professional
Qualified
Experience
Comprehensive
study material and
exam
Supervisors

Supervisors for all hotel

departments
Qualified Experience
Supervisory Skill Builders
training
Supervisor

Supervisory Skill Builders

Study material for the for CHS. Topics
include:

You as a Supervisor
Leadership
Time Management
Effective Communication
Improving Employee Performance
Handling Problems & Conflict
Conducting Training & Orientation
Staffing & Scheduling
Separate fee applies.
Hospitality Skills Certification

Certification designations
for Guest Services,
Housekeeping, and Food
and Beverage
Current employment in the
hospitality industry
Hospitality Skills Certification

Train, Retain, Assess,

Certify (TRAC)
Study resource for the
line designations,
includes:
Trainers Guide
Employee Reference Guide
Certification
Separate fee applies
Security Certifications

CLSD
Certified Lodging Security Director

CLSS
Certified Lodging Security Supervisor
Certified Lodging Security Director (CLSD)

Updated review materials and exam to

include information from:
Department of Homeland Security (DHS)
USA PATRIOT Act
Occupational Safety and Health
Administration (OSHA)
Centers for Disease Control and Prevention
(CDC)
Certified Lodging Security Director (CLSD)

Who should apply?

Security director at a property level or as
a corporate executive employed by a firm
responsible for the operation of three or
more properties, who serves as a regional
or corporate director of security, or has
ultimate corporate responsibility for
security and/or risk management issues.
Tourism Police Officer who provides
tourism oriented security.
Certified Lodging Security Director (CLSD)

Fee includes:
Exam Preparation Booklet
Resource Materials CD
Exam
Certificate and Lapel Pin upon successful
completion of the exam

Exam consists of 150 multiple-choice questions that

must be answered within a three hour time period.
Exam passing score: 75%
Recertification: every 5 years
Certified Lodging Security Supervisor (CLSS)

Who should apply?

A qualifying supervisor is a person who
supervises two or more individuals; has
responsibilities for security issues at
property-level; has job duties that are
at least 20 percent supervisory in
nature and include such tasks as
scheduling, training, interviewing,
disciplining, inspecting, and conducting
performance reviews
Certified Lodging Security Supervisor (CLSS)

Fee includes:
Study material
Exam
Certificate and Lapel Pin upon successful
completion of the exam

Exam consists of 125 multiple-choice questions

that must be answered within a two hour time
period.
Exam passing score: 70%
Recertification: none
Trainer Certifications

CHT
Certified Hospitality Trainer

CHDT
Certified Hospitality Department Trainer
Certified Hospitality Trainer (CHT)

For the property or

corporate trainer
Designed to develop
trainers at the
department level
Acknowledges the
ability to design and
implement training
programs
Certified Hospitality Trainer (CHT)

Trainer Development
Program:
Study materials for the CHDT
exam
Effective training
Understanding job breakdown
and skills performance
Understanding the learning
process
Separate fee applies.
Certified Hospitality Department Trainer (CHDT)

Is aimed at line and

supervisory employees
with training
responsibilities
Adds a level of
professionalism to the
departmental trainers role
Provides an opportunity
for employees to validate
their skills
Benefits of Training and Certification

Increased Increased
Occupancy Employee
Average Daily Productivity
Rate/Rev Par & Morale

Training System
Providing Continuous
Ongoing Training
Increased
Improves
Retention
Quality
Reduced Cost
Control
of Turnover

Increased
Guest
Satisfaction
 Join us
at To Know More
http://www.cha-
international.com/ahl
Mail to:
barni@cha-international.com
Call on :
91.8697830323/91.8129729965

PARTNER