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Teaching Business Intelligence

Paul Hawking Victoria University

Teaching Business Intelligence Paul Hawking Victoria University
Teaching Business Intelligence Paul Hawking Victoria University
Teaching Business Intelligence Paul Hawking Victoria University

Why BI?

Motivation Tools Resources
Motivation
Tools
Resources

Why

Not

BI?

Corporate BI Data Implementation Performance Competency Quality Management Centre How is my company performing? How do
Corporate BI Data Implementation Performance Competency Quality Management Centre How is my company performing? How do
Corporate BI Data Implementation Performance Competency Quality Management Centre How is my company performing? How do
Corporate BI Data Implementation Performance Competency Quality Management Centre How is my company performing? How do
Corporate
BI
Data
Implementation
Performance
Competency
Quality
Management
Centre
How is my
company
performing?
How do I
implement BI
best practices
across the
enterprise?
What are the
best practices
to ensure data
quality?
How to best
implement BI
in my
company.
Architecture
Extraction
Query
Performance
Mobile
Transformation
Development
BI
Loading
What objects do
I need to create
in my BI
environment?
How do I load
and integrate
data from
different source
systems?
How do I build
efficient
queries?
How can I
improve the
performance of
my BI
environment?
How can I make
my BI mobile?

Strategy and Business Processes

Strategy and Business Processes

Business Process Elements

Organisational Units

Sales Area Distribution Channel

Transactions

Sales Order Creation Goods Issue

Data

Master Data Customer Material

Transactional Data Sales Quantity Sales Price

Process Indicator

Business Process Elements Organisational Units Sales Area Distribution Channel Transactions Sales Order Creation Goods Issue Data

Strategic Success – Tetra Pak

Process People Tools
Process
People
Tools

Performance

Strategic Success – Tetra Pak Process People Tools Performance

The Result: Workers Lose Productivity from Inadequate Information Access

The Result: Workers Lose Productivity from Inadequate Information Access 54% Lose Productivity Other effects: 47% Make
The Result: Workers Lose Productivity from Inadequate Information Access 54% Lose Productivity Other effects: 47% Make

54%

Lose Productivity

Other effects:

47%

Make Flawed Decisions

45%

Lose Competitive Agility

Source: Economist, ‘Enterprise Knowledge Workers Study; November, 2007

Growing Importance of Business Intelligence

Growing Importance of Business Intelligence

Top 10 Business and Technology Priorities in 2010

Ranking

Top 10 Technology Priorities

Ranking 2008

  • 1 Virtualization

3

  • 2 Cloud computing

  • 3 Web 2.0

  • 4 Networking, voice and data communications

7

  • 5 Business Intelligence

1

  • 6 Mobile technologies

  • 7 Data/document management and storage

9

  • 8 Service-oriented applications and architecture

10

  • 9 Security technologies

5

  • 10 IT management

Source: Gartner EXP (January 2010)

Business Intelligence Process

Business Intelligence Process

Information Systems To Support Decision Making

Information Systems To Support Decision Making

SAP Business Objects Business Intelligence

SAP Business Objects Business Intelligence

Business Intelligence Platform

Business Intelligence Platform

Business Drivers and Target Groups

Business Drivers and Target Groups

Business Drivers and Target Groups

Reporting Tools for Different User Groups

Business Drivers and Target Groups Reporting Tools for Different User Groups
Business Drivers and Target Groups Reporting Tools for Different User Groups

Business Drivers and Target Groups

Reporting Tools for Different User Groups

Business Drivers and Target Groups Reporting Tools for Different User Groups
Business Drivers and Target Groups Reporting Tools for Different User Groups

Crystal Reports

Proven standard for report design

Used by more than over 500 major software vendors Sophisticated report formatting

Pixel perfect reports Create multi-page Multi-query

Templates and wizards to speed up report creation Secure, large scale distribution of reports Connectivity to any data source

SAP Crystal Reports Access

SAP Crystal Reports Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
SAP Crystal Reports Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

SAP Crystal Report Resources

SAP Crystal Report Resources Crystal Reports 2011 <a href=http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main " id="pdf-obj-22-5" src="pdf-obj-22-5.jpg">
SAP Crystal Report Resources Crystal Reports 2011 <a href=http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main " id="pdf-obj-22-7" src="pdf-obj-22-7.jpg">

Crystal Reports 2011 http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main

Business Drivers and Target Groups

Reporting Tools for Different User Groups

Business Drivers and Target Groups Reporting Tools for Different User Groups
Business Drivers and Target Groups Reporting Tools for Different User Groups

SAP Business Objects Dashboard (formerly xcelsius)

Personalised Flash based dashboards

Variety of output mediums

Microsoft Office Documents Portals PDF

Empower business users with interactive information

Powerful “what if” analysis with sliders and other controls

Ability to drill down Pre-built components, skins, maps, charts, gauges, and selectors

SAP Business Objects Dashboard (formerly xcelsius) Personalised Flash based dashboards Variety of output mediums Microsoft Office

SAP Business Objects Dashboard Design Access

SAP Business Objects Dashboard Design Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
SAP Business Objects Dashboard Design Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

SAP Business Objects Dashboard Resources

SAP Business Objects Dashboard Resources http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main
SAP Business Objects Dashboard Resources http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main
SAP Business Objects Dashboard Resources http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main

http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main

Business Drivers and Target Groups

Reporting Tools for Different User Groups

Business Drivers and Target Groups Reporting Tools for Different User Groups
Business Drivers and Target Groups Reporting Tools for Different User Groups

Web Intelligence (Interactive Analysis)

Self service analysis and reporting Business Users

(Limited) technical expertise (report designers), business domain expertise

Interactive report creation Flexible formatted reports with built-in analysis features Built on any type of data source

Web Intelligence (Interactive Analysis) Self service analysis and reporting Business Users (Limited) technical expertise (report designers),

SAP Business Objects Web Intelligence Access

SAP Business Objects Web Intelligence Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
SAP Business Objects Web Intelligence Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

SAP Business Objects Web Intelligence Resources

SAP Business Objects Web Intelligence Resources Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main
SAP Business Objects Web Intelligence Resources Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main
SAP Business Objects Web Intelligence Resources Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main

Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main

Business Drivers and Target Groups

Reporting Tools for Different User Groups

Business Drivers and Target Groups Reporting Tools for Different User Groups Analysis Analysis (OLAP/Office) (OLAP/Office)
Analysis Analysis (OLAP/Office) (OLAP/Office)
Analysis
Analysis
(OLAP/Office)
(OLAP/Office)

Analysis (OLAP/Office)

Optimized for highly interactive analysis (Ad Hoc) Explore multi-dimensional data sets Available for Web based and Microsoft Office focused deployments Comprehensive range of business and time calculations Visualization options Exception highlighting Ability to drill down into details (Web Intelligence or Crystal Reports)

SAP Business Objects Analysis Resources

SAP Business Objects Analysis Resources http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help
SAP Business Objects Analysis Resources http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help

http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help

Business Drivers and Target Groups

Reporting Tools for Different User Groups

Business Drivers and Target Groups Reporting Tools for Different User Groups Analysis Analysis (OLAP/Office) (OLAP/Office)
Analysis Analysis (OLAP/Office) (OLAP/Office)
Analysis
Analysis
(OLAP/Office)
(OLAP/Office)

Business Objects Explorer

Search and navigation tool for casual users to access business data Ability to search, explore and visualise large data volumes via Business Warehouse Accelerator (BWA) Guided analysis and smart visualisations Limited training required

Business Objects Explorer Search and navigation tool for casual users to access business data Ability to

SAP Business Objects BI On Demand Resources

SAP Business Objects BI On Demand Resources http://www.sdn.sap.com/irj/boc/ondemand

http://www.sdn.sap.com/irj/boc/ondemand

Teaching Approaches

告诉我,我会忘记

展示给我,我会记住

涉及到我,我会了解

Tell me, I’ll

Show forget me, I’ll remember

Involve me, I’ll understand

Interaction
Interaction

Business Intelligence Knowdules

SAP Business Intelligence Tools and Tutorials

Tool

University

SAP Tutorials

Free trial

Curriculum

SAP Business

Technical

   

Information

Business

Warehouse

Crystal Reports

Web Intelligence

Interactive Analysis

(Interactive Analysis)

Business Objects

(included in BI On

Explorer

Demand)

Analysis Office

 

 

Analysis OLAP

 

 

Dashboard Design

BI On Demand

 

SAP Community Network

Leadership in Social Innovation, Social Commerce and Social Intelligence > 2.3 million members strong > 200
Leadership in Social Innovation, Social Commerce and Social Intelligence
> 2.3 million members strong
> 200 countries and territories
Members
~ 20,000 new members / month
~ 1.1 million unique visitors / month
> 4 million visits @ 20 million pages /
Traffic
month
> 200,000 have contributed (ever)
> 99,000 last year w/ 2,000 top contributors
Contributors
~ 6,000 bloggers … 100+ SAP Mentors …
~ 4,000 posts / day in 350+ forums
~ 2 million topic threads @ 7M messages
Momentum
~ 2 million monthly newsletter impressions
“SAP Community Network
may be the most extensive
use to date of social media
by a corporation.”
~ 700+ SAP ecosystem solutions
Leveraging the Talent-Driven
Organization The Aspen Institute - 2010
Thousands of demos and trials delivered
Impact
Serving >200 countries @ all industries

BI Community Content – Open to Public

Keycode for 3-month validity (Crystal Reports and Dashboards)

BI Community Content – Open to Public Keycode for 3-month validity (Crystal Reports and Dashboards)

Steps to access UA-members only content

1.Log on to www.uac.sap.com with user ID and password

2.On UAC landing page, click this on top right-hand corner :

UA Program Members Access

UA Library Reserve Desk

  • 1. Select “Business Intelligence” section under UA Library (left-hand bar)

  • 2. Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here.

  • 3. Additional Resources

o

Check out “Recent BI documents” for additional teaching materials d by other professors

o

Participate in “BI discussion forum” or post your own questions to start communicating

with others in the community

BI Curricula for UA Members only

BI Curricula for UA Members only

SAP Crystal Reports & SAP Integration Kit

https://cw.sdn.sap.com/cw/docs/DOC-116115

Step 1: Download slides, case studies and xls files for exercises

SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC-116115 Step 1: Download slides, case studies and xls

Step 2:

Download softwares with 6-month validity keycode

SAP Crystal Dashboard Design

Step 1: Download slides, case studies and xls files for exercises

SAP Crystal Dashboard Design Step 1: Download slides, case studies and xls files for exercises Step

Step 2:

Download software with 6-month validity keycode

SAP Crystal Dashboard Design -

Complete Standalone Kit without going to UCC

SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching

Lecture Slides & teaching notes

SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching

Case studies/exercises

SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching

Data sources for exercises

SAP BusinessObjects Web Intelligence &

https://cw.sdn.sap.com/cw/docs/DOC-51386

Universe Design

SAP BusinessObjects Web Intelligence & https://cw.sdn.sap.com/cw/docs/DOC-51386 Universe Design

SAP Business Objects Explorer

https://cw.sdn.sap.com/cw/docs/DOC-124419

SAP Business Objects Explorer https://cw.sdn.sap.com/cw/docs/DOC-124419

SAP Business Objects Explorer

SAP Business Objects Explorer     Lecture slides teaching notes Exercises plus data source
SAP Business Objects Explorer     Lecture slides teaching notes Exercises plus data source

Lecture slides teaching notes Exercises plus data source Case study based on GBI

A journey of 1,000 miles starts with 1 step.

SAP BI Timo Elliot

http://www.youtube.com/watch?v=0XFhP_zYJmM

http://www.youtube.com/watch?v=hRKP6wD6ZNQ&feature=related

http://www.youtube.com/watch?v=uTKJrtaikdk&feature=related http://www.youtube.com/watch?v=JWxhbJIPP-A&feature=related

http://www.youtube.com/watch?v=M2BUv31zEOQ&feature=related

http://www.youtube.com/watch?v=CEKbvzfFXz4&feature=related

SAP Community Network

Leadership in Social Innovation, Social Commerce and Social Intelligence > 2.3 million members strong > 200
Leadership in Social Innovation, Social Commerce and Social Intelligence
> 2.3 million members strong
> 200 countries and territories
Members
~ 20,000 new members / month
~ 1.1 million unique visitors / month
> 4 million visits @ 20 million pages /
Traffic
month
> 200,000 have contributed (ever)
> 99,000 last year w/ 2,000 top contributors
Contributors
~ 6,000 bloggers … 100+ SAP Mentors …
~ 4,000 posts / day in 350+ forums
~ 2 million topic threads @ 7M messages
Momentum
~ 2 million monthly newsletter impressions
“SAP Community Network
may be the most extensive
use to date of social media
by a corporation.”
~ 700+ SAP ecosystem solutions
Leveraging the Talent-Driven
Organization The Aspen Institute - 2010
Thousands of demos and trials delivered
Impact
Serving >200 countries @ all industries

SAP Business Intelligence Tools and Tutorials

Tool

University

SAP Tutorials

Free trial

Curriculum

SAP Business

Technical

   

Information

Business

Warehouse

Crystal Reports

Web Intelligence

Interactive Analysis

Business Objects

Explorer

Analysis Office

 

 

Analysis OLAP

 

 

Dashboard Design

BI On Demand

 

BI Community Content – Open to Public

Keycode for 3-month validity (Crystal Reports and Dashboards)

BI Community Content – Open to Public Keycode for 3-month validity (Crystal Reports and Dashboards)

Steps to access UA-members only content

1.Log on to www.uac.sap.com with user ID and password

2.On UAC landing page, click this on top right-hand corner :

UA Program Members Access

UA Library Reserve Desk

  • 1. Select “Business Intelligence” section under UA Library (left-hand bar)

  • 2. Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here.

  • 3. Additional Resources

o

Check out “Recent BI documents” for additional teaching materials d by other professors

o

Participate in “BI discussion forum” or post your own questions to start communicating

with others in the community

BI Curricula for UA Members only

BI Curricula for UA Members only

SAP Crystal Reports & SAP Integration Kit

https://cw.sdn.sap.com/cw/docs/DOC-116115

Step 1: Download slides, case studies and xls files for exercises

SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC-116115 Step 1: Download slides, case studies and xls

Step 2:

Download softwares with 6-month validity keycode

SAP Crystal Dashboard Design

Step 1: Download slides, case studies and xls files for exercises

SAP Crystal Dashboard Design Step 1: Download slides, case studies and xls files for exercises Step

Step 2:

Download software with 6-month validity keycode

SAP Crystal Dashboard Design -

Complete Standalone Kit without going to UCC

SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching

Lecture Slides & teaching notes

SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching

Case studies/exercises

SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching

Data sources for exercises

SAP BusinessObjects Web Intelligence &

https://cw.sdn.sap.com/cw/docs/DOC-51386

Universe Design

SAP BusinessObjects Web Intelligence & https://cw.sdn.sap.com/cw/docs/DOC-51386 Universe Design

SAP Business Objects Explorer

https://cw.sdn.sap.com/cw/docs/DOC-124419

SAP Business Objects Explorer https://cw.sdn.sap.com/cw/docs/DOC-124419

SAP Business Objects Explorer

SAP Business Objects Explorer     Lecture slides teaching notes Exercises plus data source
SAP Business Objects Explorer     Lecture slides teaching notes Exercises plus data source

Lecture slides teaching notes Exercises plus data source Case study based on GBI

SAP Business Tools and Tutorials

Tool

University

SAP Tutorials

Free trial

Curriculum

SAP Business

Technical

   

Information

Business

Warehouse

Crystal Reports

Web Intelligence

Interactive Analysis

Business Objects

Explorer

Analysis Office

 

 

Analysis OLAP

 

 

Dashboard Design

BI On Demand

 

http://www.sdn.sap.com/irj/boc/bi-suite-tutorials

http://www.sdn.sap.com/irj/boc/bi-suite-tutorials
Paul Hawking SAP Academic Programs Director School of Management and Information systems Telephone: +61-3-99194031 Mobile: +61-419301628
Paul Hawking
SAP Academic Programs Director
School of Management and
Information systems
Telephone: +61-3-99194031
Mobile: +61-419301628
Email Paul.Hawking@vu.edu.au
Paul Hawking SAP Academic Programs Director School of Management and Information systems Telephone: +61-3-99194031 Mobile: +61-419301628