Teaching Business Intelligence

Paul Hawking
Victoria University
Why BI? 2
 Motivation
Tools
Resources

Why
Not
BI? 3
 Corporate BI Data Implementation
Performance Competency Quality
Management Centre
How is my How do I What are the How to best
company implement BI best practices implement BI
performing? best practices to ensure data in my
across the quality? company.
enterprise?

Architecture Extraction Query Performance Mobile

Transformation Development BI
Loading
What objects do How do I load How do I build How can I How can I make
I need to create and integrate efficient improve the my BI mobile?
in my BI data from queries? performance of
environment? different source my BI
systems? environment?

4
5
Strategy and Business Processes

6
Business Process Elements

Organisational Units
Sales Area
Distribution Channel

Transactions
Sales Order Creation
Goods Issue

Data

Master Data Process Indicator

Customer
Material

Transactional Data
Sales Quantity
Sales Price

7
8
Strategic Success Tetra Pak

Process
Performance
People

Tools

9
10
 The Result: Workers Lose Productivity from Inadequate
Information Access

54%
Lose Productivity

Other effects:
47%
Make Flawed Decisions

45%
Lose Competitive Agility
Source: Economist, Enterprise Knowledge Workers Study; November, 2007

11
Growing Importance of Business Intelligence

12
 Top 10 Business and Technology Priorities in 2010

Ranking Top 10 Technology Priorities Ranking 2008

1 Virtualization 3
2 Cloud computing
3 Web 2.0
4 Networking, voice and data 7
communications
5 Business Intelligence 1
6 Mobile technologies
7 Data/document management and 9
storage
8 Service-oriented applications and 10
architecture
9 Security technologies 5
10 IT management

Source: Gartner EXP (January 2010)

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Business Intelligence Process

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Information Systems To Support Decision Making

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SAP Business Objects Business Intelligence

16
Business Intelligence Platform

17
Business Drivers and Target Groups

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Business Drivers and Target Groups
Reporting Tools for Different User Groups

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Business Drivers and Target Groups
Reporting Tools for Different User Groups

20
Crystal Reports

Proven standard for report design

Used by more than over 500 major software vendors

Sophisticated report formatting

Pixel perfect reports
Create multi-page
Multi-query

Templates and wizards to speed

up report creation

Secure, large scale distribution of

reports

Connectivity to any data source

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 SAP Crystal Reports Access

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

22
SAP Crystal Report Resources

Crystal Reports 2011 http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main

Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main

23
Business Drivers and Target Groups
Reporting Tools for Different User Groups

24
SAP Business Objects Dashboard (formerly xcelsius)

Personalised Flash based dashboards

Variety of output mediums

Microsoft Office Documents
Portals
PDF

Empower business users with

interactive information
Powerful what if analysis with sliders
and other controls
Ability to drill down
Pre-built components, skins, maps,
charts, gauges, and selectors

25
 SAP Business Objects Dashboard Design Access

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
26
SAP Business Objects Dashboard Resources

http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main

27
Business Drivers and Target Groups
Reporting Tools for Different User Groups

28
Web Intelligence (Interactive Analysis)

Self service analysis and reporting

Business Users
(Limited) technical expertise (report designers),
business domain expertise

Interactive report creation

Flexible formatted reports with built-in

analysis features

Built on any type of data source

29
 SAP Business Objects Web Intelligence Access

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

30
SAP Business Objects Web Intelligence Resources

Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main

31
Business Drivers and Target Groups
Reporting Tools for Different User Groups

Analysis
(OLAP/Office)
(OLAP/Office)

32
Analysis (OLAP/Office)

Optimized for highly interactive analysis (Ad Hoc)

Explore multi-dimensional data sets

Available for Web based and Microsoft

Office focused deployments

Comprehensive range of business

and time calculations

Visualization options

Exception highlighting

Ability to drill down into details

(Web Intelligence or Crystal Reports)

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SAP Business Objects Analysis Resources

http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help
34
Business Drivers and Target Groups
Reporting Tools for Different User Groups

Analysis
(OLAP/Office)
(OLAP/Office)

35
Business Objects Explorer

Search and navigation tool for casual users to access business data

Ability to search, explore and visualise large data volumes

via Business Warehouse Accelerator (BWA)

Guided analysis and smart visualisations

Limited training required

36
SAP Business Objects BI On Demand Resources

http://www.sdn.sap.com/irj/boc/ondemand
37
Teaching Approaches

Tellme,Ill
forget
Showme,Illremember
Involveme,Illunderstand

Interaction

38
Business Intelligence Knowdules
39
SAP Business Intelligence Tools and Tutorials

Tool University SAP Tutorials Free trial

Curriculum

SAP Business Technical

Information Business
Warehouse

Crystal Reports

Web Intelligence Interactive Analysis

(Interactive Analysis)

Business Objects (included in BI On

Explorer Demand)

Analysis Office

Analysis OLAP

Dashboard Design

BI On Demand

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SAP Community Network
Leadership in Social Innovation, Social Commerce and Social Intelligence

> 2.3 million members strong

> 200 countries and territories
Members
~ 20,000 new members / month

~ 1.1 million unique visitors / month

Traffic > 4 million visits @ 20 million pages /
month

> 200,000 have contributed (ever)

> 99,000 last year w/ 2,000 top contributors
Contributors ~ 6,000 bloggers 100+ SAP Mentors

~ 4,000 posts / day in 350+ forums SAP Community Network

~ 2 million topic threads @ 7M messages
Momentum
~ 2 million monthly newsletter impressions
~ 700+ SAP ecosystem solutions
Thousands of demos and trials delivered
Impact Serving >200 countries @ all industries
may be the most extensive
use to date of social media
by a corporation.
Leveraging the Talent-Driven
Organization The Aspen Institute - 2010

41
BI Community Content Open to Public
Keycode for 3-month validity (Crystal Reports and Dashboards)

42
Steps to access UA-members only content
1.Log on to www.uac.sap.com with user ID and password

2.On UAC landing page, click this on top right-hand corner :

UA Program Members Access

UA Library Reserve Desk

1. Select Business Intelligence section under UA Library (left-hand bar)

2. Scroll down to UA Business Intelligence Curricula. All BI-related content are

available here.

3. Additional Resources
o Check out Recent BI documents for additional teaching materials d by other professors

o Participate in BI discussion forum or post your own questions to start communicating

with others in the community

43
BI Curricula for UA Members only

44
SAP Crystal Reports & SAP Integration Kit
https://cw.sdn.sap.com/cw/docs/DOC-116115
Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download softwares with 6-month validity keycode

45
 SAP Crystal Dashboard Design

Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download software with 6-month validity keycode

46
SAP Crystal Dashboard Design -
Complete Standalone Kit without going to UCC
Lecture Slides & teaching notes

Case studies/exercises

Data sources for exercises

47
SAP BusinessObjects Web Intelligence &
https://cw.sdn.sap.com/cw/docs/DOC-51386
Universe Design

48
SAP Business Objects Explorer
https://cw.sdn.sap.com/cw/docs/DOC-124419

49
SAP Business Objects Explorer

Lecture slides
teaching notes
Exercises plus data source
Case study based on GBI

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51
A journey of 1,000 miles starts with 1 step.
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SAP BI Timo Elliot

http://www.youtube.com/watch?v=0XFhP_zYJmM
http://www.youtube.com/watch?v=hRKP6wD6ZNQ&feature=related
http://www.youtube.com/watch?v=uTKJrtaikdk&feature=related
http://www.youtube.com/watch?v=JWxhbJIPP-A&feature=related
http://www.youtube.com/watch?v=M2BUv31zEOQ&feature=related
http://www.youtube.com/watch?v=CEKbvzfFXz4&feature=related

53
SAP Community Network
Leadership in Social Innovation, Social Commerce and Social Intelligence

> 2.3 million members strong

> 200 countries and territories
Members
~ 20,000 new members / month

~ 1.1 million unique visitors / month

Traffic > 4 million visits @ 20 million pages /
month

> 200,000 have contributed (ever)

> 99,000 last year w/ 2,000 top contributors
Contributors ~ 6,000 bloggers 100+ SAP Mentors

~ 4,000 posts / day in 350+ forums SAP Community Network

~ 2 million topic threads @ 7M messages
Momentum
~ 2 million monthly newsletter impressions
~ 700+ SAP ecosystem solutions
Thousands of demos and trials delivered
Impact Serving >200 countries @ all industries
may be the most extensive
use to date of social media
by a corporation.
Leveraging the Talent-Driven
Organization The Aspen Institute - 2010

54
SAP Business Intelligence Tools and Tutorials

Tool University SAP Tutorials Free trial

Curriculum

SAP Business Technical

Information Business
Warehouse

Crystal Reports

Web Intelligence Interactive Analysis

Business Objects
Explorer

Analysis Office

Analysis OLAP

Dashboard Design

BI On Demand

55
BI Community Content Open to Public
Keycode for 3-month validity (Crystal Reports and Dashboards)

56
Steps to access UA-members only content
1.Log on to www.uac.sap.com with user ID and password

2.On UAC landing page, click this on top right-hand corner :

UA Program Members Access

UA Library Reserve Desk

1. Select Business Intelligence section under UA Library (left-hand bar)

2. Scroll down to UA Business Intelligence Curricula. All BI-related content are

available here.

3. Additional Resources
o Check out Recent BI documents for additional teaching materials d by other professors

o Participate in BI discussion forum or post your own questions to start communicating

with others in the community

57
BI Curricula for UA Members only

58
SAP Crystal Reports & SAP Integration Kit
https://cw.sdn.sap.com/cw/docs/DOC-116115
Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download softwares with 6-month validity keycode

59
 SAP Crystal Dashboard Design

Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download software with 6-month validity keycode

60
SAP Crystal Dashboard Design -
Complete Standalone Kit without going to UCC
Lecture Slides & teaching notes

Case studies/exercises

Data sources for exercises

61
SAP BusinessObjects Web Intelligence &
https://cw.sdn.sap.com/cw/docs/DOC-51386
Universe Design

62
SAP Business Objects Explorer
https://cw.sdn.sap.com/cw/docs/DOC-124419

63
SAP Business Objects Explorer

Lecture slides
teaching notes
Exercises plus data source
Case study based on GBI

64
SAP Business Tools and Tutorials

Tool University SAP Tutorials Free trial

Curriculum

SAP Business Technical

Information Business
Warehouse

Crystal Reports

Web Intelligence Interactive Analysis

Business Objects
Explorer

Analysis Office

Analysis OLAP

Dashboard Design

BI On Demand

65
http://www.sdn.sap.com/irj/boc/bi-suite-tutorials

66
67
Paul Hawking
SAP Academic Programs Director
School of Management and
Information systems
Telephone: +61-3-99194031
Mobile: +61-419301628
Email Paul.Hawking@vu.edu.au

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