Beruflich Dokumente
Kultur Dokumente
FW44 12
Machine
Data
Database
Server
Tunnelin
g
File Server
Servers 3
(NAS) GE Healthcare
Insite2 Device Growth
6
GE Healthcare
Performance Performance
CTQ Deep Dive
Performance over past 12 months
2Q Review showed a massive
decline in performance in
February.
7
GE Healthcare
CTQ Deep Dive
Issues / Actions
Good News
Application Uptime has been in-spec for 7 consecutive months
Not-so-Good News
We have been experiencing a large number of issues on the device-facing
side of the application. This means that even though users can get into the
Questra app, they cannot use remote service features of the application. We
have mechanisms to detect this issue, but not to do trending on it.
Ongoing Effort
Our team of volunteers meets weekly to try to isolate and address the
highest impact issues. (See attached excel tracker)
8
GE Healthcare
SPR Trends Changes in 3Q:
15 SPRs closed
Reviewed and dispostioned
with justification 12
Unacceptable Risk sprs
imported incorrectly from
DDTS
5.2 release
Open Issues:
465 Design Non-
Conformances
124 Improvement
Opportunity
Will be closed with
justification when RSvP
program retires Questra
back-office
Insite 2.0 Service SupportCentral Cases
Insite2 Service Ops 2012 SC Cases: 43
- 35 Open
- 8 Closed
Note: No cases closed until 3Q new staffing (Mike Walls) put in
place to help address these since last quarter
URL
Login
Device Search
Load Device Page
12
GE Healthcare