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Troubleshooting
ITE I Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1
Objectives
Establish a network baseline
Describe troubleshooting methodologies and
troubleshooting tools
Describe the common issues that occur during WAN
implementation
Troubleshoot enterprise network implementation
issues
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2
Establish a Network Baseline
Explain the importance of network documentation
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3
Establish a Network Baseline
Describe the stages of the network documentation
process
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 4
Establish a Network Baseline
Explain the purpose for measuring normal network
performance when creating a baseline
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5
Establish a Network Baseline
Describe the steps for establishing a network baseline
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 6
Describe Troubleshooting Methodologies
and Troubleshooting Tools
Explain why a systematic method is the generally the
best approach to troubleshooting
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7
Describe Troubleshooting Methodologies
and Troubleshooting Tools
Describe how layered models, such as the OSI
reference model or TCP/IP model, are used for
troubleshooting
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Describe Troubleshooting Methodologies
and Troubleshooting Tools
Describe the three stages of the general
troubleshooting process
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9
Describe Troubleshooting Methodologies
and Troubleshooting Tools
Describe the three main methods for troubleshooting
network problems
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10
Describe Troubleshooting Methodologies
and Troubleshooting Tools
Describe the stages for gathering symptoms for
troubleshooting a network problem
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 11
Describe Troubleshooting Methodologies
and Troubleshooting Tools
Describe the types of software and hardware tools that
are commonly used when troubleshooting networks
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 12
Describe the Common Issues that Occur
During WAN Implementation
Describe the fundamentals in WAN design and
communication
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 13
Describe the Common Issues that Occur
During WAN Implementation
Describe the steps for designing or modifying a WAN
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 14
Describe the Common Issues that Occur
During WAN Implementation
Describe the considerations for analyzing WAN traffic
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 15
Describe the Common Issues that Occur
During WAN Implementation
Describe the considerations for designing a WAN
topology
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 16
Describe the Common Issues that Occur
During WAN Implementation
Describe common WAN implementation issues
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 17
Describe the Common Issues that Occur
During WAN Implementation
Describe the recommended steps for troubleshooting a
WAN
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 18
Troubleshoot Enterprise Network
Implementation Issues
Explain how network diagrams are used for
troubleshooting
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 19
Troubleshoot Enterprise Network
Implementation Issues
Describe how to troubleshoot network problems
occurring at the physical layer
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 20
Troubleshoot Enterprise Network
Implementation Issues
Describe how to troubleshoot network problems
occurring at the data link layer
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 21
Troubleshoot Enterprise Network
Implementation Issues
Describe how to troubleshoot network problems
occurring at the network layer
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 22
Troubleshoot Enterprise Network
Implementation Issues
Describe how to troubleshoot network problems
occurring at the transport layer
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 23
Troubleshoot Enterprise Network
Implementation Issues
Describe how to troubleshoot network problems
occurring in the application layers
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 24
Summary
Network Baseline
How a network is expected to perform under normal conditions
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 25
Summary
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 26
Summary
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 27
Summary
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 28
ITE 1 Chapter 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 29