Beruflich Dokumente
Kultur Dokumente
1
STRESS MANAGEMENT
Presentation Outline
Part 1
General Awareness
Part 2
Stress at Work
Part 3
Self - help
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3
Part -1
General Awareness
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4
Part 1 - Outline
What is Stress ?
Types of Stresses
Individuals
Stress origins & body systems
Adaptation Syndrome
Symptoms
Costs of Stress
Discussion & Questions
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WHAT IS STRESS ?
HELP ME
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WHAT IS STRESS ?
I Hate You
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DEFINITION
S=P>R
Stress occurs when the Pressure is greater
than the Resource
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STRESS FEELINGS
Worry
Tense
Tired
Frightened
Elated
Depressed
Anxious
Anger
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TYPES OF STRESSORS
External
Internal
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EXTERNAL STRESSORS
Physical Environment
Social Interaction
Organisational
Major Life Events
Daily Hassles
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PHYSICAL ENVIRONMENT
Noise
Bright Lights
Heat
Confined Spaces
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SOCIAL INTERACTION
Rudeness
Bossiness
Aggressiveness by others
Bullying
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ORGANISATIONAL
Rules
Regulations
Red - Tape
Deadlines
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MAJOR LIFE EVENTS
Birth
Death
Lost job
Promotion
Marital status change
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DAILY HASSLES
Commuting
Misplaced keys
Mechanical breakdowns
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INTERNAL STRESSORS
Lifestyle choices
Negative self - talk
Mind traps
Personality traits
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LIFESTYLE CHOICES
Caffeine
Lack of sleep
Overloaded schedule
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NEGATIVE SELF - TALK
Pessimistic thinking
Self criticism
Over analysing
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MIND TRAPS
Unrealistic expectations
Taking things personally
All or nothing thinking
Exaggeration
Rigid thinking
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PERSONALITY TRAITS
Perfectionists
Workaholics
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TYPES OF STRESS
Negative stress
Positive stress
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NEGATIVE STRESS
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POSITIVE STRESS
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THE INDIVIDUAL
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Most of the stress we experience is self-
generated. How we perceive life - whether an
event makes us feel threatened or stimulated,
encouraged or discouraged, happy or sad -
depends to a large extent on how we
perceive ourselves.
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Self-generated stress is something of a
paradox, because so many people think
of external causes when they are upset.
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The Stress Response
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ENDOCRINE SYSTEM RESPONSES
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GENERAL ADAPTATION SYNDROME
Alarm response
Adaptation
Exhaustion
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ALARM RESPONSE
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ADAPTATION PHASE
If the source persists, the body prepares for
long-term protection, secreting hormones to
increase blood sugar levels. This phase is
common and not necessarily harmful, but
must include periods of relaxation and rest
to counterbalance the stress response.
Fatigue, concentration lapses, irritability
and lethargy result as the stress turns
negative.
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EXHAUSTION
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SYMPTOMS OF STRESS
Physical symptoms
Mental symptoms
Behavioural symptoms
Emotional symptoms
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PHYSICAL SYMPTOMS
Lack of concentration
Memory lapses
Difficulty in making decisions
Confusion
Disorientation
Panic attacks
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BEHAVIOURAL SYMPTOMS
Appetite changes - too much or too little
Eating disorders - anorexia, bulimia
Increased intake of alcohol & other drugs
Increased smoking
Restlessness
Fidgeting
Nail biting
Hypochondria
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EMOTIONAL SYMPTOMS
Bouts of depression
Impatience
Fits of rage
Tearfulness
Deterioration of personal hygiene and
appearance
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STRESS RELATED ILLNESSES
Cardiovascular disease
Immune system disease
Asthma
Diabetes
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Digestive disorders
Ulcers
Skin complaints - psoriasis
Headaches and migraines
Pre-menstrual syndrome
Depression
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COSTS OF STRESS
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Summary - Part 1
Legislation
What is Stress ?
Types of Stresses
Individuals
Stress origins & body systems
Adaptation Syndrome
Symptoms
Costs of Stress
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Part 2
Stress at Work
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Part 2 - Outline
Why do we work ?
Work Patterns
Situations
Case Study
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WHY DO WE WORK ?
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FACTORS INFLUENCING WORK
STRESS
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THE DRIVE FOR SUCCESS
Western society is driven by work,
personal adequacy equates with
professional success, we crave status and
abhor failure.
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CHANGING WORK PATTERNS
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OVERWORK
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UNDERWORK
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UNCERTAINTY
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CONFLICT
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RESPONSIBILITY
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RELATIONSHIPS AT WORK
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CHANGES AT WORK
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Case Study
John Walker v Northumberland County Council (1994)
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Part 3
Self - help
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Part 3 - Outline
Causes of Stress
Identification and admission
Coping strategies
Summary
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Statement
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Causes of Stress
External Stresses
Internal Stresses
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External Stresses - Organisational
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RECOGNISE THE PROBLEM
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STRESS CONTROL
A B C STRATEGY
ABC STRATEGY
A = AWARENESS
B = BALANCE
C = CONTROL
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Stress Management Techniques
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Change your Thinking
Re-framing
Positive thinking
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Re-framing
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Positive Thinking
Be assertive
Get organised
Ventilation
Humour
Diversion and distraction
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Be Assertive
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Assertive People
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Assertive Skills
Higher self-esteem
Less self-conscious
Less anxious
Manage stress more successfully
Appreciate yourself and others more easily
Feeling of self-control
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Get Organised
Make a list
What MUST be done
What SHOULD be done
What would you LIKE to do
Cut out time wasting
Learn to drop unimportant activities
Say no or delegate
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Plan your day
Set achievable goals
Dont waste time making excuses for not
doing something
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Ventilation
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Humour
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Change Your Lifestyle
Diet
Smoking & Alcohol
Exercise
Sleep
Leisure
Relaxation
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Diet
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Smoking and Alcohol
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Benefits of Exercise
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Leisure
Interest
Gives you a break from stresses
Provides outlet for relief
Provides social contact
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Benefits of Relaxation
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Decreases mental worries
Increases concentration
Increases productivity
Increases clear thinking
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Alternatives
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Summary
Causes of stress
Identification and admission
Ways to control stress
Alternative methods
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