Information System

An Information System (IS) collects, processes, stores,

analyzes, and disseminates information for a specific purpose
“Application”.
• Hardware
• Software Hardware
Software
• Data Application
• Network Data
People
• Procedures
• People
Information System Resources
 Different Information For Different Users
KIND OF SYSTEM GROUPS SERVED
STRATEGIC LEVEL SENIOR
MANAGERS

MANAGEMENT LEVEL MIDDLE

MANAGERS

KNOWLEDGE LEVEL KNOWLEDGE &

DATA WORKERS

OPERATIONAL
OPERATIONAL LEVEL
MANAGERS

Marketing & Sales MANUFACTURING FINANCE ACCOUNTING HUMAN Resource

 Information System
Classification By Support Function
Execu nd
tive S a l e s tre g
uppo
rt Sy - year s nning ecastin
stem •5 la r
fit P et fo nt
•Pro ar budg elopme
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d
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ligen rt Sy Syste ento dge ulin
t Sup stem m •Inv ual bu Sched
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ms d
Middle Managers •Pro t Analy lysis
a
•Cos ing An
ic
• Pr
Know
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Offic Mana ort
e A ut geme
nt Sy s upp sing
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ion S
ystem
stem •Sys d Proc blishin
or u
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Data Workers •Des
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r
f
Syste n Pro
cessin •Ful erial M L
m t G
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•A/R roll
Operational Managers •Pay
S
•PO
 0

Types of Information Systems

 Airline services
• Airline service main objective is to move peoples and
goods from one part of the world to other location,
safely and in time.
• People look for good service from airline industry. Few
are listed below :
• Scheduling of flights
• Convenience of traveling
• Cost
• Comfort
• Food quality
• Hostility and treatment by the staff
• Facilities at the airport.
 Functions - Airline

Airline

Finance/
Marketing Operations
Accounting

Flight Ground Faculty

Catering
Operation Support Maintenanc
e
 Information System for Airline Service
• Passengers Database
• Airline service MIS must be designed so that it supports for collecting all
types of information.
• They may want to revise the schedules of the flight, which suits the
passengers needs.
• Some-times it needs to discover service package for particular group of
passengers. It requires passengers profile to be built up.
• To satisfy all these needs following data is important to be handled :
• Name, Contact number and address
• Type, Class and purpose of travel
• Destination and duration of stay
• Food habits (Veg, Non-Veg etc.)
• Language and communications needs
• Service expectation (Before and after journey)
Functional Aspects of the MIS

10
Financial Management Information Systems

• Financial MIS: provides financial information to

all financial managers within an organization
• Profit/loss and cost systems
• Auditing
• Uses and management of funds
Financial Management Information Systems
 Manufacturing Management Information
Systems

• The manufacturing MIS subsystems

and outputs monitor and control the
flow of materials, products, and
services through the organization
• Design and engineering
• Production scheduling
• Inventory control
Manufacturing Management Information
Systems
Marketing Management Information Systems

• Marketing MIS: supports managerial activities

in product development, distribution, pricing
decisions, promotional effectiveness, and sales
forecasting
• Marketing research
• Product development
• Promotion and advertising
• Product pricing
Marketing Management Information Systems
 Human Resource Management
Information Systems

• Human resource MIS: concerned with activities related

to employees and potential employees of an organization
• Needs and planning assessments
• Recruiting
• Training and skills development
• Scheduling and assignment
• Employee benefits
• Outplacement
Human Resource Management
Information Systems
 Level 0

Serve the
Request

Flight A
Availabilities I
R
CUSTOMER L SYSTEM
Booking I
N
E

Issue Ticket
Level 1:- AirLine
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 Level 1:- AirLine
DB Customers
DB

Web Admin

co g
Registe update

s
re din
rd
r Updating s

Ad
seats
3 4
2
1
Bookin Approvin
Login g g
Fill
Enquiry
form Authenticat
e
Search
er

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st

Response Issues
gi

Availability
Re

Tickets
Tourist
CUSTOMER Agent DBs