Title: Perceptions and concerns of

LGBTQI community in selected

BPOs in Pasay City as to Job
Acquisition and Job Performance
Members:
Arenas, Dean Clark
Bangui, Hezel Rio
Medina, Ma. Louisa
Santos, Jemimah Nicole
Villagracia, Carl Jason
Yco, Sher Thalia

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Introduction
As the world continues revolving and adapting on its new
era, change is the only thing that remains constant. The
people living in the world are one of the key factors
responsible for the change not only within the
environment but also towards personal characteristics,
attitudes, behaviors, and gender preferences. In the past
few years, the acceptance of the LGBTQI (lesbian, gay,
bisexual, transgender, queer, intersexual) community has
been one of the most controversial and most sensitive
issue. As time goes by, members of the LGBTQI
community start to embrace themselves and advocate for
their rights and gender equality.
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Emilio Aguinaldo College - Cavite School of Physical Therapy
Introduction

Sexual orientation and gender identity diversity are sometimes

labeled as one of the tough, emotional, and uncomfortable issues in
workplace diversity. Being uncomfortable is a common reaction
when confronted with what is unfamiliar and recognized as unsafe,
risky, or breaking stereotypical social norms. Lesbian, Gay,
Bisexual, Transgender workers are a minority for whom sexual
orientation, gender expression and/or gender identity are everyday
considerations. For gender conforming employees, these aspects of
personal identity are often deeply assumed, never questioned.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Introduction
Acquiring gay rights led to sprouting of different Lesbian, Gay,
Bisexual, Transgender organizations in America. As one of the
most powerful countries in the world, these movement have
spread all over the world and influenced different continents like
Asia. As each generations pass, more and more people are having
an identity crisis and are seem to be gender-confused. In line with
this, LGBTQI community expanded their reach by organizing
different talks and seminars, building support groups, providing
funds for the less fortunate LGBTQI community all over the
world.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Introduction
In the Philippines, gender non-conformity pre-dates the arrival
of the Spaniards in 1521.Meanwhile, it was said that during the
1960s that the gay culture have started. Gay men were using the
gay lingo (swardspeak/gayspeak/baklese) as their primary
language and form of communication. Prevailing LGBTQI
concepts have been greatly influenced by international media as
well as local reinterpretations of LGBTQI people who spent time
overseas. Moreover, an important turning point for lesbian
activism in the Philippines was when a lesbian contingent, called
Lesbian Collective, joined the International Womens Day march
in March 1992. This was the first demonstration attended by an
organized sector of the LGBT community in the Philippines.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Introduction
To cohesively understand the LGBTQI community in the
Philippines, understanding concepts of gender is necessary
for everyone. As the population of the Lesbian, Gay,
Bisexual, Transgender, Queer and Intersex community gets
larger, number of problems arises through years. In this
study, we will focus on the problems and mishaps that the
LGBTQI community experiences in their workplace and
their effects toward their job performance and job
acquisition as call center agents or BPO (business process
outsourcing).

Emilio Aguinaldo College - Cavite School of Physical Therapy

Background of the Study
The community was previously known as LGBT and was
later changed to LGBTQI for the inclusion of other gender
preferences with the addition of the letters Q for Queer and
I for Intersex. With the numerous bills that were proposed
for the protection of their rights, discrimination in health and
employment is still evident for those who identify themselves
as LGBTQI and are predisposed to limited and biased access
to health, and prejudice in seeking and during employment
due to social stigma. Efforts towards providing more
inclusive health programs have only begun in the recent years
and existing policies are yet to protect their rights entirely.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Background of the Study

Occupational therapy as a profession provides treatment to

wide array of patients from Pediatrics to Geriatrics, in Physical
Dysfunction and Psychiatric settings. Moreover, it is an
evidence-based profession which adapt through the changes not
only in the medical field but with other areas as well to improve
the quality and scope of service delivery. With the steady
increase in the population of LGBTQI in the Philippines over
the past few years, it is timely to prepare for the increase of
LGBTQI patients which will require OT services in the future.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Background of the Study
The study came into focus due to the steady increase of
LGBTQI, specifically young adults, in the Philippines and
the discrimination the community face when it comes job
acquisition and job performance thus leading to the difficulty
in Work, as an area of occupation. As OTs, it is beneficial to
know the several factors which contribute to the barriers and
supports affecting their work in order to adapt the treatment
to effectively address these problems and improve their
participation in this occupation.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Statement of the Problem
This study aims to answer the following research questions:
What are the major factors and concerns of young LGBTQI
adults when it comes to job acquisition and job performance
through LGBTQI community?
Why does workplace discrimination among the LGBTQI
community still exist?
Which type of discrimination raises the most concern?

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Objectives of the Study

1) To identify LGBTQI concerns in job performance

2) To identify barriers within their work environments that
hinder job performance
3) To determine how these barriers (environmental, social,
and personal) affect job performance.
4) To identify support systems and how these systems help in
effective job performance.
5) To identify which raises the most concerns within the
workplace.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Significance of the Study
This study would benefit the LGBTQI community in terms of
having grounds on what to improve in working environments,
employment rate and employment duration by identifying
concerns, help solve problems that may arise or present to their
work environment by attending their needs when it comes to
work issues that may enhance employee and employer
treatment relationship and increase in work efficiency towards
job performance.
For the Filipino community this study would be able to share
awareness that discrimination is also present in the
workplaceclients.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Significance of the Study

As for occupational therapists and occupational therapy

students this study would benefit their practice as a basis
in the development of intervention guidelines when it
comes to handling LGBTQI

Emilio Aguinaldo College - Cavite School of Physical Therapy

Scope and Limitations

This is a quantitative research that aims to target the young

adults of the LGBTQI Community who are interested in or
planning to work or currently working in the Operational
Automobile Company Level (Customer Sales Representatives,
Technical Support Representatives, Team Leaders, Trainers, and
Consultants) in the BPO industry, also the young adults who are
experiencing difficulties in their work.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Scope and Limitations
This study identifies the most concerns of the young adult
LGBTQI towards the barriers that affect their work
planning and performance when it comes to relationships
with coworkers, managers and customers, leadership and
supervision, creation, production and distribution of
products and services and initiation, sustainment and
completion of work, compliance with work norms and
procedures.
Emilio Aguinaldo College - Cavite School of Physical Therapy
Scope and Limitations

There is lack of data as to the exact demographics of the LGBTQI

community in Pasay BPO industries. Related studies and data used
were US-based thus, context and certain factors may differ or may
not be applicable in the Philippine setting. The respondents are only
limited to the young adult group with an age range of 20 to 40 years
old of LGBTQI in selected BPOs in Pasay City.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Scope and Limitations
The limited number of respondents in the workplaces may be
insufficient and not be able to completely address the young
adult BPO workers that make up the LGBTQI community. The
target population size is yet to be determined since there is no
census regarding the demographics of the employees which
identify as LGBTQI. This will only be quantified through the
survey forms and may lack representation of the entirety of the
young LGBTQI adults working in the BPO industry.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Definition of Terms
LGBTQI- is a community that encompasses of individuals who
are Lesbian, Gay, Bisexual, Transgender, Queer and
Intersex.

BPOs- they are called as Call center agents in the Philippine

setting.

Lesbian- Female individual who can share romantic feeling and

attraction to same sex.

Gay- A male individual who has characteristics who is attracted

to same sex.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Definition of Terms
Bisexual- An individual who possesses behaviour and character of
either of the sexes or is attracted to both male and female

Transgender- An individual who received professional help and

undergone sex reassignment surgery to be able to achieve
physical satisfaction on the preferred sex.

Queer- Are individual who havent yet acknowledged or has not yet
gone through the coming out phase.

Job Performance- Capability of an individual to carry out tasks of a job

competently.

Job Acquisition- Capability of an individual to obtain a job

Emilio Aguinaldo College - Cavite School of Physical Therapy
Definition of Terms
Homosexual- Person who has desires concerning attraction with same sex

Heterosexual- Individuals who are attracted to the opposite sex

Sexuality- Individuals understanding of his/her preferred sex identity.

Occupational Therapists- Medical professionals that help treat disabled

patients through therapeutic use of everyday activities.

Census- official number of a population including details in regards to sex,

age, occupation etc.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Definition of Terms
Stratified Random Sampling- A type of research sampling that

includes random respondents that have equal

chances of being selected

Quantitative method- performs a statistical analysis obtained

through objective findings

Survey forms- an instrument used in quantifying datas

Emilio Aguinaldo College - Cavite School of Physical Therapy

Conceptual Framework

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Conceptual Framework

The conceptual framework explains the root of the problem

for job acquisition and performance of young adult
LGBTQI workers which is caused by the types of
workplace discrimination that eventually leads to personal,
social and environmental barriers that also make rise to
support systems to be identified that would help improve
the job performance.

Emilio Aguinaldo College - Cavite School of Physical Therapy

 Research Design
The researchers used a cross sectional design to analyze the
data collected from the BPO workers at a specific point in
time.
The study is quantitative utilizing the likert scale survey forms as
the research instrument used for data gathering from the selected
BPOs to achieve the research objectives such as identifying the
types of workplace discrimination experienced by the working
LGBTQI young adults which affects their job performance and
overall wellbeing. The likert scale survey forms were modified and
drafted in a clear and concise manner to prevent confusion among
the respondents.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Research Locale
Site of study:
The selected BPOs namely ATOS, Convergys, Conduent,
EXL Service Philippines, MicroSourcing, Teletech, Telstra,
VXI Global, and Xerox Business Service Phils. located
within Pasay City

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Research Instrument
The researchers made use of survey forms as means for
data gathering in this study to be able to quantify the
responses and for the convenience of being able to cover
all employees of the aforementioned companies. The
survey form was originally made by the Workplace
Gender Equality Agency of the Australian Government
and was adjusted in order to suit the needs of the
researcher regarding the specificity of the information to
be gathered, omitting certain parts of the survey which
are not related to the aims of the research..

Emilio Aguinaldo College - Cavite School of Physical Therapy

Research Instrument
It is a 5- point likert scale which made use of
strongly agree, disagree, agree, strongly
agree, and not sure as choices for each question.
Questions within the survey are categorized into
different areas wherein discrimination or barriers
may arise

Emilio Aguinaldo College - Cavite School of Physical Therapy

Data Gathering Procedures
The researchers made use survey forms as means for data
gathering in this study to be able to quantify the responses
and for the convenience of being able to cover all
employees of the aforementioned companies. The survey
form was originally made by the Workplace Gender
Equality Agency of the Australian Government and was
adjusted in order to suit the needs of the researcher
regarding the specificity of the information to be gathered,
omitting certain parts of the survey which are not related to
the aims of the research.

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Data Gathering Procedures
The gender sensitivity regarding the research can be offensive or
intrusive for the respondents so the researchers avoided the
problems that may arise regarding these by giving an informed
consent. The informed consent was submitted to the
Administration office of each company. The participants of the
study were also given informed consents, demographic data sheets
and were asked to list down their email addresses and contact
numbers. The contact details are necessary for sending the link of
the survey because the survey will be answered online through
Google forms. The participants are given a week to complete
the survey form.

Emilio Aguinaldo College - Cavite School of Physical Therapy

Ethical Considerations

The gender sensitivity regarding the research

can be offensive or intrusive so the researcher
avoided the problems that nay rise regarding
these by giving an informed consent

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Emilio Aguinaldo College - Cavite School of Physical Therapy
Acknowledgements
Researchers would like to thank Sir Roland L. Sardan and
Maam Noelle Evangeline B. Ledesma for giving us the
opportunity to present our research entitled Perceptions and
concerns of LGBTQI community in selected BPOs in Pasay
City as to Job Acquisition and Job Performance

The research team also like to thank fellow researchers for

the help and support in completing this research.

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Emilio Aguinaldo College - Cavite School of Physical Therapy