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WCHA Fashion

Haus &
Fabulosa de Fashion
WCHA Fashion Haus/FABULOSA DE FASHION is an
surplus apparel/retail store that caters to the
massive community in the Philippines and to
Position ourselves as the top surplus retail store
servicing this particular market by providing
fashionable wear apparels, accessories, bags and
shoes.
We commit to deliver and offer throughout the
country a wide range of affordable fashionable
and trendy apparel in great quality. Yes, it is a
second hand store but with a guaranteed
uniqueness in trends. We commit to offer
comfort and excellent customer service.
To become the number one surplus with a
shopping environment that caters to the
apparel/retail/RTW fashion needs of the
community.
To become the number one surplus Retail
Store focusing on the customer satisfaction
and quality comfort.
To achieve a yearly net income of 14M for
WCHA and 14M for Fabulosa.
To be active in giving charity to the needy,
widows, orphans, single mothers and the like.
WCHA Fashion Haus/Fabulosa de Fashion
offers a boutique-like experience to all our
customers, regardless of age, gender, financial
status and physical attribute with our
comfortable and safe shopping environment
coupled with excellent customer service.
Be the BEST SURPLUS fashion store in
terms of:
1. cleanliness
2. customer service
Custom Driven
A conscious and deliberate action to
exceed the needs and requirements of both
internal and external customers.
Empathy
Concern for the customer, employees, co-
workers, business, partners, community and
company.
Integrity
Being upright in character and action,
upholding the standards of one's profession
and position through honesty, responsibility
and trust.
Teamwork
Working as ONE towards achieving a
common goal.
Excellence
Day to day drive to deliver the BEST
results. Performing at an outstanding level
relative to customer standards to achieve
maximum results.
Management and Staff must:
Maintain the consumer-industry relationship
built with the customers.
Focus on customer satisfaction with the best
customer service and comfort to every
customer.
Maintain a display arrangement to enable
customers an easy view and access for their
needs and wants especially signature brands.
Maintain cleanliness and comfort of the store
ambience.
Maintain the posting of banners and catchy
signage outside, such as attractive discount
signage in every store for new arrivals, sales
promotions and price discounts.
Provide employees an avenue for training,
knowledge enhancement and opportunity to
learn and grow.
Continuous delivery and maintain full stock
display in every store.
Right pricing of merchandise.
Right Sorting of merchandise.
Maintain a performance oriented
management and transparency from
management to rank and file.
Focus on profit.
Our merchandise are assorted second
hand garments, bed sheets, shoes, bags, belts,
gifts, childrens shoes, childrens wear, plastic
toys, electronics, undergarments. The main
bulk of our merchandise is assorted garments
with hundreds of different kinds of signature
brands, quality brands, fashionable and trendy.
1. Team Building
Creation of the organizational structure.
Hires department heads Operational Manager
2. Set financial goals and profit targets.
3. Approves budgets and monitor financial statements,
profit and loss, cash flows and balance sheets.
4. Make decisions regarding companys spending,
investments and profits.
5. Does the discounting strategy to all shops.
6. Manages the sorting and pricing department.
7. Responsible for the purchases of goods from Hong
Kong.
8. Others
Render legal advice, legal actions for all legal
concerns;
May render other solicited/unsolicited advice
on other management issues/decisions to
avoid/prevent possible legal and other
company-related problems that may arise in
the future;
Shall be the overall head of the accounting department;

Supervise and ensure timely payment of all taxes due to


the Bureau of Internal Revenue and compliance of periodic
reportorial requirements;

Preparation and Submission of accurate periodic


financial/audit reports to management;

Submission of evaluation and suggestion/s based on


periodic financial reports to aid in the planning and
proper action of the management;

Lead the development and implementation of internal risk


based audit strategy and annual plan for the team.
To conduct training/seminar for staff of the
accounting department, when necessary;
Report on internal control issues and the
implementation of the internal audit plan.
Review and make a judgment on the whole
range of controls including those relating to
achieving value for money and the prevention
and detection of fraud and corruption.
Develop a departmental annual work plan and
financial budget and monitor their
implementation in line with the business
plan.
Receive orders from shops and receive boxes from the trucking.
Update box deliveries to shop
Relay all concerns from shops to designated quality control
Secure all necessary belongings and maintaining secured fan and
clean workplace
Monitor their daily quota
Insert inventory form inside the box for Cebu shops.
Responsible for the accurate releasing of the finished boxes and
ensuring that there are no interchanged boxes.
Write reports and daily activities and irregularities, such as
equipment or property damage, theft, presence of unauthorized
persons, or unusual occurrences including attendance and
tardiness of employees.
Secure log in and log out of employees.
Others
Quality Controller
Responsible for the quality control of goods.
Responsible for the right pricing, proper and
orderly tagging of goods.
Ensure that the counting and recording are
accurate and properly done
Filling and safe keeping of records
Ensure the cleanliness of the sorting area.
Give inventory form to trucking's for manila
shops
Others
Safely deliver the merchandise from the
warehouse to the stores/outlets in good
condition.
Responsible in loading and unloading of
merchandise from HK. (Manila)
Responsible in the delivery of the
merchandise to store branches/outlets on
time and to report 30 minutes before the
scheduled time of delivery to avoid delays.
Responsible for box inventory.
Responsible in releasing of boxes to sorters.
Responsible in the furnishing of Delivery
Receipts and sending the documents to the
Accounting Dept. via viber and via LBC for the
hardcopy.
Responsible in handling the truckings
personnel.
Responsible for the strict implementation of
house rules.
Job Summary: Plan, direct, or coordinate the operations
of company. Formulating policies, managing daily
operations, and planning the use of materials and
human resources.

- Direct and coordinate activities of businesses or


departments concerned with the production, pricing,
sales, and / or distribution of products
- Manage admin staff, preparing work schedule and
assigning specific duties.
- Provide leadership and vision to the organization by
assisting the Board and Employees with the
development of long range and annual plans, and with
the evaluation and reporting of progress plans.
- Research and write discussion papers, analysis
documents and proposal to assist the organization in
determining and meeting its long and short term goals.
- Performance management and improvement
systems, policy development and
documentation; employee relations; training
and development
- Provide vision and leadership in long-range
fiscal planning to ensure the continuity and
solvency of the company
- Maintain general oversight and insure accuracy
of records including Sales, Inventory and etc.
- Monitor all of the branches productivity,
operations and standings
- Evaluates Admin Staffs performance,
undertakes staff guidance and counselling to
discuss expectations and performance
standards
- Review financial statements, sales and
activity reports, and other performance data
to measure productivity and goal
achievement and to determine areas
needing cost reduction and program
improvement
- Establish and implement policies, goals,
objectives, and procedures conferring with
the members of the Company
- Monitor businesses and agencies to ensure
that they efficiently and effectively provide
needed services while staying within
budgetary limits
- Responsible for scheduling tentative arrival dates
of Garments and SB
- Responsible for distribution of SB per store based
on saleable type of goods per store location
Responsible for managing all shop related documents (contracts, permits, renewal etc.)
Responsible for managing legal matters works hand in hand with legal counsel
Responsible for approval and managing of store needs that are not under the supervisors
authority
Responsible for scheduling tentative arrival dates of Garments and SB
Responsible for distribution of SB per store based on saleable type of goods per store
location
Performs weekly spot check of 8 shops (cebu);
Performs weekly meeting with OICs to double check and prepare daily sales, provide
feedbacks on overall store and individual performances
Reports monthly to the President on the ff:
Comparative reports
Shop concerns/needs related to operations
Accomplishments for the past months
Present advanced planning for the succeeding 3 months- set target goals
Request for staffing per shop at agency
For legal matter contact the legal counsel Atty. Pacio before deciding on major issues like
Termination etc.
BIR BOOK OF ACCOUNTS
All book of accounts will be sent to the office for O.M. who will write down figures
Responsible for managing all shop related documents (contracts, permits, renewal etc.)
Responsible for approval and managing of store needs that are not under the supervisors
authority
Performs weekly spot check of 8 shops
Responsible for scheduling tentative arrival dates of Garments and SB
Reports monthly to the G.M on the ff:
Comparative reports
Shop concerns/needs related to operations
Accomplishments for the past months
Present advanced planning for the succeeding 3 months- set target goals
Request for staffing per shop at agency
For legal matter contact the legal counsel Atty. Pacio before deciding on major issues like
Termination etc.
Check BIR BOOK OF ACCOUNTS
Cost Control Inventory
Ensure/Follow-up delivery of Boxes from WH to shops
Suggests boxes to be open per shops
Responsible for the preparation of sale day per shops in coordination with SICs
Other duties maybe assigned by G.M.
Monitoring employees and provide accurate
documentation of all stocks of his assigned shops/s
Generally, he temporarily takes over all the duties and
responsibilities of the Assistant Operation Manager in
store, which are:
1. To oversee the overall operation/management of
the assigned store;
2. To be present at the store during the operating
hours including overtime, if any;
3. To monitor employees;
4. To oversee and ensure the smooth store operation
especially successful and positive sales results;
5. All other related matters in the store operation;
To promote items/goods for sale and attract customers to buy the same;
To make sure that items for sale are properly displayed together with the
proper tagging of selling price;
To keep the store in clean and orderly manner - at all times;
To secure all items for sale from loss / theft. Otherwise, items/goods for sale,
equipment, tools and other valuable/s loss inside the store, if proven that
employee/s on duty during the time of the incident is/are negligent and failed
to secure the same, the employee/s shall be solely/solidarily liable for the loss;
To be always courteous and polite to customers;
To use proper language at all times when communicating both to customers
and co-workers;
To be neat and properly dressed;
To be punctual and honestly record time-in and time-out;
To Receive deliveries and make proper records/inventory;
To assist in the day to day operation and promote efficiency;
To perform other necessary functions required by the management under
normal condition in
line with the business activities;
To report to the Store Supervisor and the Manager;
Responsible in the overall maintenance of the
assigned shop (e.g parking area; fitting room;
storage room; comfort room pantry, counter
area etc.)
Acts as the head of all janitorial concerns (e.g
basic carpentry, electrical, and the like)
Responsible in the remittance of the daily
collection; works alternately with SIC.
Operators is to safeguard the public, protect
property, and ensure the security of data.
Responsibility to reporting incidents as
evidence, and potentially contacting the
police and emergency services if required.
Operate and monitor all systems within the
control centre in an efficient manner
Provide recorded media to authorized
personnel
Responsible in generating, collating and
justification of inventory related records.
(Garments and Special Boxes)
Compare actual counts of beginning inventory of
shops vs. warehouse.
Collate records of monthly and weekly inventories.
Generate missing/stolen items based on the reports
of SICs and based on the Pull out inventory (reports
of SICs for stolen items by shoplifters should be
justified with a detailed CCTV report to be
considered valid)
Responsible in providing inventory record and
detailed updates of available boxes every
week. (Cebu Only)
Responsible in providing a detailed report
that includes inventory findings, actual count
conflicts and the like with corresponding
action plan.
Responsible for checking the per price
inventory before delivery to shops.
Responsible in collecting the payments of
Lost Items and remittance of the collection to
the company bank account.
Other tasks that will be delegated by the OM
from time to time.
Scope of Position
Takes orders from and Reports to the Internal
Auditor and responsible for overseeing the
General Accounting and Financial Reporting
functions of the company.
Responsible for implementing and
maintaining a system of internal controls that will
ensure the company assets are adequately
safeguarded and that all financial reporting is
prepared in compliance with all financial policies
(General Accepted Accounting Principles).
Supervises the completion of financial reports of the
company. If not handled by subordinates, he/she does the
work. Shall personally bookkeep the following:
N. Domingo,
Gilmore,
Warehouse,
Desibel Farmers,
Chicken Ranch,
S&A
Fooda Cebu (recently added).
Responsible that accounting principles and internal controls
are strictly followed. Coordinates directly with managers and
officers-in-charge if these controls are not implemented.
Ensures that the financial reports of bookkeepers are correct.
Assists bookkeepers.
Train newly hired bookkeepers.
Provides other reports to management when required.
Example: Sales forecasts and other special reports needed
such as this job description.
Makes vouchers for fund requests. Coordinate with President
for approval.
Bookkeepers should be responsible for the validity of all business transactions to
be recorded and reported to the company.
Thoroughly check source documents (receipts, sales, vouchers, etc.) if
transactions are valid.
Record, post, and summarize business transaction through our accounting system
(Quickbooks).
Coordinate with Internal Auditor, Assistant Accounting Head, managers and
officers-in-charge if source documents are incomplete.
Ensure that the reports are complete and accurate.
Mr. Jonel Badang bookkeeps the following:
C3 (Maguikay),
C4 (Mandaue),
C6 ( 138 Mall),
C7 (Talamban),
C8 (Opon),
C9 (Casuntingan),
C10 (Marina Mall).

Ms. Dina Calalanoy bookkeeps the following:


Box,
Added responsibilities:
Ensures inventory accurateness.
Coordinates with warehouse personnel.
Coordinates with customers and suppliers.
Collecting agent.
Credit investigation agent.
Some customers post their orders through Ms. Dina.
Lagro,
Honghum,
WCHA-Baguio.

Ms. Lizeth Asiong bookkeeps the following:


Anonas 1F,
Expo 1,
Expo 2,
Palacio,
PRC,
Sta. Ana.

Ms. Fransica Olat bookkeeps the following:


Jamstar,
Family Cebu,
Family Tagaytay,
Desibel Cainta.
Attendance
Almost never late or absent. Always accepts overtime
work, if offered; flexibility;
Attitude
Open-minded, positive thinker, respects others ideas,
professionalism, dont complain unreasonably, shows initiative,
ability to reflect and improve on work; knows how to be a leader
and a follower.
Violations
Ability to follow instructions; follows the rules and
regulation; learns and reflects on mistakes/errors; acknowledges
mistakes/errors; willingness to improve;
Storekeeping
Store presentation; display and arrangement; cleanliness;
maintenance of parking area; fitting room; store room; comfort
room; counter area;
Self Presentation
Personal grooming and hygiene; complete uniform;
Sales
Store Sales Performance; ability to hit target
goals; customer service;
Inventory
Loss and breakage (store properties and
merchandise)
Contribution
Team player; initiates discussion; shares
ideas and suggestions; recommendations; reliable;
Understanding

Well-prepared, ability to quickly understand


new information and situations; clarifies and
evaluates.
Overall effectiveness
The Performance evaluation will be performed
quarterly or every 3 months (4x) in a year.
The employees covered:
- Supervisors
- Cashiers/Sales Associates
- Maintenance
- Inventory and Marketing Staff
20-30 minutes evaluation time depending on
the evaluator.
Rating
Needs Improvement (1-4)
Producing minimal accepted results; with
obvious room for improvement in some areas,
job accomplishments fall short of fully achieving
all the positions goals and responsibilities.
Satisfactory (5-7)
Meets jobs requirements and expectations in
terms of contributions to the shop but needs
more motivation and improvement to exceed the
standard rating of the company.
Outstanding (8-10)
Highly capable employees whose performance
clearly exceeds the expected results of the
position in terms of quality, quantity, scope,
initiative and independence of action.
Interpretation of Results
Passing score is 8; 7.9 below will be considered a failing
score.
The final score will be averaged coming from six (6) raw
scores from six resources these are:
Score from Self evaluation
Score from OIC
Score from OM
Score from Cashiers/Sales associates
Score from Maintenance
Score from other Admin employees (Inv. Personnel;
Marketing; etc)
Supervisors/Inventory Personnel/Marketing Staff/
*Truckings
1st Quarter No appraisal; verbal warning
2nd Quarter No appraisal; written memo
3rd Quarter No appraisal; 3 days suspension
4th Quarter No appraisal; demotion/premature
EOC.
Maintenance
1st Quarter verbal warning
2nd Quarter written memo
3rd Quarter 3 days suspension
4th Quarter demotion/premature EOC
Cashiers/Assistant SICs/Sales Associates
1st Quarter verbal warning
2nd Quarter written memo
3rd Quarter 3 days suspension
4th Quarter demotion/premature EOC
Performance Evaluation Tool Result:

Instruction: ASSESS each member of your group, including yourself, using the
form below. Put your group members names across the top including your own,
and then rate each person in the categories using the number system below. The
group SHOULD not see the ratings you have given them. Be HONEST with yourself
and in evaluating others. Upon Completion, please forward this copy to your
supervisor immediately. Kindly, use blue/ black ballpen.
PART I

MEMBERs
Rating:

NAMES
Needs Improvement 1-4
Satisfactory

5-7
Outstanding

8-10

POSITION
CATEGORIES
1. Attendance
Almost never late or absent. Always accepts overtime
work, if offered; flexibility;

2.Attitude
Open-minded, positive thinker, respected others
ideas, professionalism, didnt complain, shows
initiative, ability to reflect and improve on work;
knows how to be a leader and a follower.
3.Violations
Ability to follow instructions; follows the rules and
regulation; learns and reflects on mistakes/errors;
acknowledges mistakes/errors; willingness to
improve;
4. Storekeeping
Store presentation; display and arrangement;
cleanliness; maintenancparking area; fitting room;
store room; comfort room; counter area)

5. Self Presentation
Personal grooming and hygiene; complete uniform;

6. Sales
Store Sales Performance; ability to hit target goals;
customer service;
7. Inventory
Loss and breakage (store properties and
merchandise
8. Contribution
Team player; initiates discussion; shares ideas and
suggestions; recommendations; reliable
9. Understanding
Well-prepared, ability to quickly understand new
information and situations; clarifies and evaluates.
10. Overall Effectiveness

Total:

(to be filled- up by the Evaluator)

Rating: T/10=___ (Remarks)


Eg. 70/10= 7(Satisfactory)
There will be regular, seasonal employees and
agency employees working eight (8) hours a day,
six (6) days a week and one (1) day-off.
The regular employee will be paid at a minimum
rate of the area assigned plus benefits like SSS,
Phil health, and five (5) days of paid sick leave
and vacation leave after twelve months of
employment. The increase in salary will be yearly
and based on the performance appraisal.
The seasonal employees will be paid at a
minimum rate of the area assigned as per need
with an open contract.
The percentage of salary increase will be based
on the annual performance of the company.
. Recruitments & selection process
. Conditions of employment
. Negotiation with external work related
. Generate payroll
. Disciplinary procedures
. Training workshop development
. Counselling
. Preparation & paying of government monthly dues
. Quarterly evaluation
. Liaison
A budget will be segregated for marketing,
maintenance and repair of the shops, expansion,
employees retirement benefits and separation pay
for loyal and deserving employees and training and
development of the employees.
Marketing budget 3% of the net annual income. Ex.
For 10m net income 300,000.00 fund per year
Repairs and Maintenance - 5% of the net annual
income
*Repair of racks
*Replacement of hangers
*Replacement of non-working CRM/POS
*Improvement of shops/repainting
Expansion - 7% of the net annual income
Employees retirement and Separation pay 5% of the
net annual income
Training and Development - 2% of the net annual
income
Sales Incentive 5% of the monthly net
income will be distributed to all staff if they
hit the target of 1.1M for Manila and Cebu
shops. Distribution will be based on the size
of responsibility of each staff.
Incentive Distribution:
OM- 10%
SIC- 15%
Employees- 75%
* If some shops will not hit the target sales it
will be the discretion of the O.M to distribute
the incentive.
Distribution of Net Income (WCHA-Manila & Fabulosa
Cebu) computed as follows:
For Percentage

1. Marketing Fund 02.00 %

1. Repairs & Maintenances 10.00 %

1. Retirement Benefits/Separation Pays 05.00 %

1. Training & Development 02.00 %

1. Stock Holders Share 10.91 %

a. Mr. Alvin Del-isen

a. Mr. Arthur Del-isen

1. Investment Fund 40.00 %

1. Rolling Capital 10.00 %

1. Charity / Scholars: 05.14 %

1. Extraordinary Losses 00.50 %

Total 84.55 %

Net: To be deposited to Maam President 14.45 %


WCHA Manila
N.A
50%
60%
50E
35E
20E
Fabulosa de Fashion- Cebu
N.A
50%
2f180/100e
2f150/80e
50e
3f100/40e
5f100/25e
Weekly Inventory will be handled by the
Inventory Personnel.
Online recording per shop will be handled by
the SIC. (Manila/Cebu)