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COMMUNICATION IN PUBLIC
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Communication process
Communication between individuals, groups
or companies is a process that involves a
number of variables:
source credibility
message context
symbols, acronyms and slogans.
Source credibility
Message context
Symbols, acronyms and slogans.
Symbols
The words
The effectiveness of communication depends on
factors such as education, social class, regional
differences, nationality and culture.
The five senses - sight, hearing, smell, touch
and taste - play a vital role in the communication
process.
Did you know..?
83% of learning is done by sight
hearing accounts 11%
only 3% of the total information is due
to the smell
2% of learning is due to touch
1% is due to taste
50% of information is stored through
sight and hearing
Message clarity
avoiding jargon
avoiding clichs
avoiding euphemisms
avoiding negative connotations and
discriminatory language
Avoiding jargon
direct approach;
http://www.engadget.com/2016/03/21/apple-
iphone-se/
indirect approach
http://proiectulantidrogimpreuna.blogspot.ro/
2011/06/blog-post_6234.html
The direct approach is characterized by
the fact that first of all the decision or the
general conclusion is stated and after that
specific ideas or those that support the
general idea are exposed.
This approach is used, particularly in
the following situations:
When the information to be
communicated is favorable or neutral. This
is because when you have to
communicate favorable news is best in
general to appear first with the positive
decision.
The support of this approach is
psychological, as the one who receives the
message prefers to hear the good news first.
When the recipient agrees with the
decisions of the transmitter, waiting first
the conclusions and recommendations
and afterwards the details.
As managers, and most people are busy
and do not always have the time needed
to go through whole pages with specific
details, or listen for minutes these details
in order to find conclusions or
recommendations, and it is believed that
the message recipient is favorable, it is
preferred to use the direct approach.
Indirect approach is characterized by
presenting, first, explanations, arguments
and reasons followed by conclusions,
decisions or recommendations. This
approach goes from specific to general
and it is particularly used when the
information to be transmitted can generate
an unfavorable reaction from the target
audience.
Indirect approach is used also when
the information presented is absolutely
new for the recipient. This approach is
based on logical idea that once concepts
and reasons are understood, conclusions
will be more easily accepted.
Choosing the most important
ideas