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Definition of Consumer
The consumer is one who has purchased
goods or who has availed of or hired services.
In the consumer protection act, the word
consumer has been defined separately for
the purpose of goods & services.
Rights of consumer:-
1. Right to safety 6. right to consumer
education
2. Right to be informed 7. right to basic
needs
3. Right to choose
4. Right to be heard
Consumer disputes & complaint
Unfair trade practices [sec 2(1) (r)]
Unfair trade practices means a trade
practices which for the purpose of promoting
the sale, use or supply of any goods or for the
provision of any services adopts any unfair
method including any of the following: -
1. Misleading advertisement & false
representation
2. Offering gifts, prizes etc., conducting
contest or lottery.
3. Not conforming to prescribed standards
4. Hording or destruction of goods
Consumer dispute redressal
agencies
District forum
This is consumers District redressal forum
started by the state government in each
district. It entertains complaint of consumer
for the value of goods & services when
compensation claimed is less than Rs. 5 lac.