Pakistan Quality Award

Performance Excellence

1. Leadership
Leadership

2. Strategic planning
Strategic
Results Planning
3. Customer focus

4. Measurement, analysis, and Criteria for

Quality
Award
knowledge management Operations Workforce
Focus Focus

5. Workforce focus
Measurement,
6. Operations focus analysis, and
knowledge
Customer
Focus
management

7. Results
Assessment Criteria
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1 Leadership & To what level do the leadership of the company set the context for
Innovation strategic objectives and action plans?

Does company ensure the safe and sustainable environment for the
workforce and stakeholders?

Is organization capable of addressing current business needs and 15%

possesses the agility and strategic management to prepare successfully
for its future business, market, and operating environment

Does company focus on action considers the strategy, the workforce,

the work systems, and the assets of organization
2 Strategy, Does strategy development utilizes forecasts, projections, options,
Analysis & scenarios, knowledge to envisioning the future for purposes of
Planning decision making and resource allocation.

Does strategy development activity involve participation by key

suppliers, distributors, partners, and customers.
20%
Does strategy performance indicator include changes resulting from
new ventures; organizational acquisitions or mergers; new value
creation; market entry and shifts; new legislative mandates, legal
requirements, or industry standards; and significant anticipated
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3 Customer Does the Voice-of-the-customer processes intended to be
Focus proactive and continuously innovative to capture stated,
unstated, and anticipated customer requirements, expectations,
and desires.

Does Listening to the voice of the customer include gathering

and integrating various types of customer data, such as survey
data, focus group findings, and blog comments and other social 30%
media data, warranty data, marketing and sales information, and
complaint data that affect customers purchasing and
engagement decisions.

Does organization build relationships through development of

partnerships or alliances with customers

4 Work Does organization examines the engagement,

Force management and development of workforce to utilize its
full potential in alignment within the organizations overall
20%
Focus
No Criteria Guideline Weighting

Organizations ability to accomplish its work

processes through the knowledge, skills, abilities,
and competencies of its people.

Does Preparing your workforce for changing

capability and capacity needs include training,
education, frequent communication,
considerations of workforce employment and
employability, career counseling, and
outplacement and other services

Does organization ensure sufficient staffing

levels to accomplish its work processes and
successfully deliver your products to your
customers, including the ability to meet
seasonal or varying demand levels.

5 Measurement, Does organization selects, gathers,

analysis, and analyzes, manages, and improves its
knowledge data, information, and knowledge 10%
management assets and manages its information
technology
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Does company performs benchmarking by identifying
processes and results that represent best practices and
performance for similar activities, inside or outside the
organizations industry.

Does organizational performance review be 5%

informed by organizational performance reports
that are reported throughout your Criteria item
responses, be guided by the strategic objectives
and action plans.

6 Process Does company operation focus examines designs and

Management improve its work systems and work processes to deliver
customer value and achieve organizational success and
sustainability, also examined the readiness of company
for emergencies

Does company work system coordinate the internal work

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Does company approach Toimprove process performance and
reduce variability, organization might implement approaches
such as a Lean Enterprise System, the Six Sigma methodology,
ISO quality system standards, the Plan-Do-Check-Act
methodology, or other process improvement tools.
7 Results Does company examines performance and improvement in all
key areasproduct and process outcomes, customer-focused
outcomes, workforce-focused outcomes, leadership and
governance outcomes, and financial and market outcomes.
15 %
Quality Award Model