EFQM Excellence Model and

EFQM Community of
Practice for Police Forces
and Services
Vilnius, March 29-30, 2007
Who we are & our mission
Group of professionals
representing the police forces and
services who come together to
share and to learn from one
another.

We are held together by a

common interest in excellence in
policing and are driven by a desire
and need to share issues,
experiences, insights, templates,
tools and good practice.

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Intentions
Share good practice around, within and beyond
the EFQM Model
Common pursuit of solutions
Look at the trends and future of the major
national / regional police forces and services
Enhance the diffusion of the excellence
philosophy in this sector
Connect people who know with those who need to
know
Generate and synthesize knowledge
Develop networking opportunities
Obtain new ideas from various police forces and
services in various countries
Technology enables the sharing (E-Mail, Internet,
Excellence One, Net Meetings)

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Values

ethics and integrity

openness and transparency
thinking ahead
respecting the European
Benchmarking Code of
Conduct(*)
European Police Code of Ethics

(*) Document from the EFQM

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How it Works
Two meetings a year with continuous
contacts in between
Each meeting has a theme
Each participant comes with someone
from his/her organisation who is an
expert on the theme
An expert invited by EFQM provides
his/her views on the theme
Site visit with presentation from the
host
Special projects initiated by the
members

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Next Themes
Q2-2007: Symp 6-7/6 => Fr 8
- Self-Assessment Process
- Peer review
- H2 convince leadership

Q4-2007:
- Process Management
- Benchmarking
- Risk management framework
- International co-operation

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 Participants
Belgium, Federal Police Jacques Philippaerts

Belgium, Federal Police Jean-Marie Van Branteghem

Latvia, Police Algars Evardsons

Slovenia, Police Maribor Jurij Ferme

Spain, Guardia Civil Rafael Galan Toledo

Sweden, Police Kjell Elefalk

UK, HM Inspectorate of Constabulary Robin Field-Smith

EFQM Herve Legenvre / Lydia Nagel

Guests:

Hungarian Association for Excellence Karolina Sugar

Hungarian Association for Excellence Kalman Szabo

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 What is the Excellence Model?

Set of organisational beliefs or values

Basis for thinking about, discussing and
improving your organisation
Framework for analysing an
organisation and benchmarking with
others
Basis for a management system
Framework to make sense of the vast
range of initiatives we all have

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 Why use the Model?

To give a realistic view of how good your

organisation is
To identify where to focus improvement
effort
To bring initiatives together into a single
framework
To encourage the sharing of internal and
external good practices
To provide a common language
To understand the drivers behind business
results
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 Value of the Model

Improves Process & Customer

Satisfaction Results
Award-winning companies have
consistently better business results than
their competitors in the same industry

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 Dimensions to the Model

Concepts = foundations
Content = structure
Comparison = measurement

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 The Concepts

The eight fundamental concepts which

underpin the model are:
Customer focus
Partnership development
People development & involvement
Management by processes & facts
Continuous learning, innovation and
improvement
Leadership and constancy of purpose
Corporate social responsibility
Results orientation

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Most widely used Framework

The EFQM Excellence Model is a registered trademark of EFQM

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 Structure of the Enablers
1e
1d
1c
1b
1a
Criteria parts
1
Leadership
Areas to consider

5a

5
Processes

1998 EFQM 11
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Structure of the Results
6b
6a
6 (25%)
Criterion (75%)
Customer Criteria parts Performance
Perception
Results Indicators
data
8 in total

7b
7a
7 (25%)
(75%)
People Performance
Perception
Results Indicators
data

8b
8a
8 (75%)
(25%)
Society Performance
Perception
Results Indicators
data

9b
9a
9 (50%)
(50%)
Key Key
Key
Performance Performance
Performance
Results Indicators
Outcomes

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The big picture
deserving recognition
Is Performance OK? Is it Sustainable? Recognition

Need to
Need to Improve
understand

Results
Assess Results Assess Approaches
Trends Sound
Targets Integrated
Comparisons Systematic
Causes Implemented
Scope Measured, Improved, Learning
Execute

Plan Select
results balance changes

processes initiatives RADAR =

engine !

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Measurement System
32
M (2
ax 4
= +
10 8)
00 sc
po ore
in s +
ts
w
ei
gh
ts

Enablers 7 Attributes
Results 5 Attributes

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Use of the Model

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Levels of excellence?

Compare yourself
against the best

Chart your progress

Create Passion and

Commitment
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What level is best for you now?
Based on the full EFQM model
75 or 25 page submission in English
Team of 4 - 8 International Assessors
Consensus and Site Visit
Enhanced Feedback
Recognition at around 600+ points

Based on the full EFQM Model

3 4 Assessment approaches
2 - 3 Assessors
Consensus and Site Visit
Feedback Report at criteria level
Recognition as from 300 points
Based on the 9 criteria of the EFQM Model
12
page SA summary + improvement plan
Two stage process, assessment and
site visit
Supported by one Validator
Recognition
based on implementation
of several improvement plans (no scoring)

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