Operations Management in

Business

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 Table of contents
Introduction
What are 3 Es?
Importance of 3 Es
Impact of the tension between Cost
minimization and Quality maximization
Significance of performance objectives
Conclusion
References
 Introduction
The presentation on Operations management
includes the discussion about 3 Es, PESTLE
analysis of Prt A manager and also the 5
important performance objectives will be
discussed.
 What are 3 Es?
3 Es refers to Economy, Efficiency and
Effectiveness.
These 3s results in excellence in the business.
Economy refers to doing things in the most
economic way which includes managing resources
thereby minimizing the time and cost incurred.
Efficiency means doing things well and minimizing
the wastes and providing best services
Effectiveness means doing things well which
brings customer satisfaction
 Importance of 3 Es
3 Es helps in developing new ideas and bring
innovation
They help in reducing costs and increasing the
profits
It helps Prt A manager to keep environment
clean by reducing the wastes
Helps in develop good relationships with the
customers
 Impact of the tension between Cost
minimization and Quality maximization
It can be measured

It includes Political, Economical,

Social, technological,
environmental and Legal
problems

Political- The stake of McDonalds

in the company increased its
political power and it opened
many stores worldwide.

Economic- The company has to

recall its stores in Japan due to
the hit in the economy
 Cont
Social Fresh and organic food
products creates its clan image in
the minds of people

Technological- the company is

using latest software's and
technologies to reduce its costs

Environmental- The company is

environment conscious and uses
natural products instead of
preservatives

Legal- The suits against the

company filed by the customers
 Significance of Performance objectives
Five elements to be considered for customer
satisfaction in Prt A manager are:
Quality- It makes quality products to
maintain health of the customers.

Speed- Different technology used

increases the peed of the process of
production

Dependability- Here, team works in a

team to deliver the products on time

Flexibility-The business is able to respond

to the changes in industry

Cost- The company aims at reducing costs

and wastage so that profits can be
maximized
 Conclusion
The presentation can be
concluded by stating
that
is the
necessary part of the
business which helps in
bring effectiveness in
the business and also
helps in reducing costs
and increasing the
profits
 References
Collier, D.A. & Evans, J.R. 2014, OM: operations management, 5th
; student 5. edn, Cengage Learning Australia, South Melbourne,
Vic.

Heizer, J.H. & Render, B. 2008, Operations management, 9th edn,

Pearson Prentice Hall, Upper Saddle River, N.J.

Hill, A. & Hill, T. 2012, Operations management, 3rd edn, Palgrave

Macmillan, New York;Houndmills, Basingstoke, Hampshire;.

Kolli, S. (2011). Production & Operations Management Essentials.

New Jersey: Research and education association.
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