Aggregator Enterprise Connect

An Advanced Business Communication Solutions

Aggregator Enterprise Connect

Novus Design AEC a software platform which can easily designed for providing various telephony
applications such as OBD, IBD, IVR, SMS and Click2Call. The all-inclusive solutions for iCallMate are
ideal for different business processes such as telemarketing, sales, and marketing research in VAS
Segment. It allows Real-time monitoring and historical reporting of Campaigns and Lead sets to analyze
ongoing productivity and activity.

Through the iCallMate, admin can configure the iCallMate OBD, IBD, Click2Call and IVR

The architecture and core platform of AEC has been designed using latest communications technologies.
It is extremely flexible and customizable as per the market requirements.

The architecture allows various modules of iCallMate to interact with each other on a well-defined
interface. This provides easy integration with existing applications and infrastructure, high up-time
and faster development of customized applications.
What We Offer > Enterprise Communication

SMS

Cli2Call Voice

AEC

Missed
Toll Free
Calls
AEC Architecture
Platform Architecture

Multimedia Switch
PRI/SIP/SS7

Service
Provider
Ethernet Switch

Load Balancer

Voice Platform 1 Voice Platform 2 Voice Platform 3

AEC Connect Panel Architecture

Web Server Rest API Server

INTERNET

Admin Reseller User Voice OBD SMS

SMS Module
Novus Connect uses the tried and tested SMS communication to deliver your message to thousands
of people at the same time, yet giving them the feel of being treated individually. The SMS has
benefit of summing up your communication in short, crisp and to-the-point messages, delivered to
the busy on-the-go users with no time to spare on detailed adverts.
Novus believes in providing a market to customers on a one-to-one basis. As we continue to look
for new ways to make your business more mobile friendly with the use of smart phones increasing
every day, we believe the tired and tested SMS communication with the customers ensures your
business keeps with the latest trends
Create the Templates
Multilingual Support
User can maintain the phonebook
Create and Approve the Sender IDs
Send alert mails to Admin, Reseller and Users for any update.
Multiple sender id can be assign to particular user
Schedule the Campaign
Define the campaign Promotional and Transitional
Define the SMSC Routes
Create the Reseller , sub Reseller and Users
Define the Bill Plans for Reseller, sub reseller and users.
Voice Module
Novus Connect, with the help of its Voice Messaging solutions, helps you take your brand voice
directly to billions of people, without the drag of having to call each number and speak personally into
the phone. With Voice Messaging service, one can call tens, hundreds, or even thousands of people at
once with important information.
Our voice messaging service allows you to prerecorded message and send it out to a list of phone
numbers via telephone. You can send your message through thousands of channels and deliver it to the
phone numbers on your calling list. This service allows users and subscribers to exchange personal
voice messages; to select and deliver voice information; and to process transactions relating to
individuals, organizations, products and services, using a telephone.

User can create the Voice campaign, Responsive Campaign and Call Latching Campaign.
Every user or reseller have own sound library (Promotional and Transitional)
Schedule the Campaign
Send alert mails to Admin, Reseller and Users for any update.
Define the campaign Promotional and Transitional
User can maintain the Contact List
Send SMS to running Voice Campaign.
Create the Reseller , sub Reseller and Users
Define the Bill Plans for Reseller, sub reseller and users.
Various type of Reports
Responsive OBD

Use Novus Connect iCallMate AEC for responsive OBD using DTMF which provides multilevel
DTMF input form the users .

Non Responsive OBD

Use Novus Connect iCallMate AEC for nonresponsive OBD which allows you to send prerecorded
messages to a list of phone numbers via telephone. You can send your message through thousands
of channels and deliver it to the phone numbers on your calling list

Call Patching

Use Novus Connect iCallMate AEC for responsive OBD using DTMF which provides multilevel
DTMF input form the users which in turn patches the call to respective multiple agents .
Missed Call

Use Novus Connect Missed call services to gain insights, help customers voice their opinion,
participate in polls. An ideal tool for brand engagement, consumer engagement and lead generation,
missed call is highly accepted in today's landscape.
A highly effective customer verification & authentication tool. By combining the benefits of SMS &
Voice; it also offers a great customer feedback solution.

Click-to-Call

Its that instant calling widget, strategically placed on your website, to help you get in touch with leads
while theyre looking you up. When a visitor comes to your website and signs up, by the time you call
them back, they are more often than not unreachable. With Click-to-Call, you can connect with these
visitors instantly and increase your lead conversion time. As soon as a visitor submits his number, we
bridge a call between you and your visitor. These calls are recorded and free of cost to your that potential
customer.

Billing

Use Billing service to create bill plans prepaid and postpaid according to pulse and cost.
Different bill plans can be mapped with various users.
The user s can generate bill as per his bill plans.
Integrated platform
Multi-carrier options
SaaS
Exportable data
API integration
Management reporting
Export data to CDR, CSV formats
Usage reports (fixed line, mobile, data)
Secure app delivering mobile reporting feed
Business process optimization
Compliant with all relevant codes and industry
regulations
Comprehensive on-boarding project management
Change management controls and support
Work flow management
Track resolution and escalation process
Log and manage service faults
Improve contact centre efficiency
Ordering and provisioning
Integrated one touch service ordering
Seamless Tier 1 carrier integration
Automated service creation and activation
Service management
Full service activation
Service monitoring
Session management and control
Service usage analysis and graphing
Service authentication
Marketing
Customer segmentation, analysis and reporting
Promotion and discount functions
Scheduled customer communication
Brand application to system interface, invoice artwork,
email headers.
Payments and collections
Credit card, direct debit/deposit, EFT, Centrelink, Post
Bill Pay
Automated dunning and collections
In-built credit vetting and fraud protection
Branded customer portal
User registration and login access
Intuitive self-service system
e-support
Training and support
Complete system manuals and documentation
System training sessions
Streamline customer billing and service management

Carrier-grade back office systems

Signing-up customers is just the start. The core AEC platform can be extended with range of business
support systems and operational support systems to help you run your Telco business. These modular
add-ons take the 'busywork' out of your day-to-day operations. Key functions include one-
touch provisioning, automated billing and customer management.

Comprehensive modular deployment

AEC BSS and OSS Modules are interchangeable, and can be added as a complete 'end-to-end' solution
- or can be mixed and matched to accommodate your existing business systems. All AEC modules are
provided with expert setup and user on-boarding. Moreover, your business will be comprehensively
supported by our team of developers and success managers. So you're never left on your own.
FEATURES
User Management

3-level hierarchy where the Admin user commands the parental control and is able to create additional Reseller
and child users and modify campaign settings.
Moderations
Control campaigns with maker-checker concept. Moderator checks the activities of Reseller and child users who
have the privileges to change the campaign settings.

Analytics and Reporting

Reports both micro and macro details with advanced graphical views to check health of the executed campaign.

Intuitive UI
Simple, clean and easy to navigate user interface with proper labels and predictable functionality.
Scheduler
Schedule campaigns on specific start date and time or execute them instantly.

Billing
Use Billing service to create bill plans prepaid and postpaid according to pulse and cost.
Different bill plans can be mapped with various users.
The user s can generate bill as per his bill plans.
Key Features of voice platform:
User can create the Voice Messaging, Responsive IVR and Call Latching Campaigns.
Every user or reseller/sub-reseller can create sound library for Promotional and Transitional voice prompts.
Approval process for voice prompts.
Scheduling of the Campaigns.
Send alert mails to Admin, Reseller and Users for credit transfer, voice file approval, credit usage, Campaign status
update i.e. started, in-progress, finished etc.
Define the campaign as promotional or transitional.
Seamless integration with external DND server.
Users can maintain the Contact List.
Send SMS during the voice campaign on call connect and DTMF responses.
Create the Reseller , sub Reseller and Users
Resellers can create bill plans for sub reseller and users.
Credit management & prepaid billing.
Various types of Reports like Credit usage reports, Summary & CDR reports with pulses & cost used in the campaign.
Real-time monitoring of campaigns.
Call Latching modes like Sequential, Round-Robin, parallel call & Sticky agent.
Missed call campaigns to receive the missed calls with the callback option.
HTTP/SOAP APIs can be triggered at any point of IVR call flow.
Click-to-Call integration for third party CRM & websites.
 Engagement through 2 way
Use Case communication

ROI of advertisers Polling & voting

- Implement the online aggregator model
- Advertisers who use call-in numbers, to take
the same from/through Mhone
- Spot wise analytics available of number of
calls received/answered etc
- Calculate the ROI
- Viewers can call up on IVR No/give missed call
- Engage with viewers on sensitive & social
issues
- Voice of customer can be recorded and
subsequently played as fillers, can also be
used as a citizen helpline for breaking news

Reminders & Info dissemination Contests

- Run contests, quizzes through IVR, based
- Show reminders through automated sms & voice on a single pan India number
calls delivered basis missed call - Content based on the running shows
- Share and discover-eg new receipes through - Build database of your customers, region
voice mail wise
- Online question and answers forums - IVR based campaigns eg Saffola, colgate,
singing shortlisting etc
Know your customer through engagement initiatives :
Monetize the same
SMS Module

Backed by the highly robust ACE SMS Push Platform, this distinct tool coupled with enterprise back-end system, enables and
empowers communications that can send messages to a customer database of up to 20 MB with a single click. Its modular
structure, unique user privileges and superior administration control make ACLs Campaign Manager the most sought-after
solution in the marketplace.

Select any options as per

requirement

User will have to fill and select

options as per the requirement: like
Campaign Name, Language sender ID
etc.

After filling all the details user

will have to send which will
send the SMS.
Manage Voice Campaigns

User easily manage the voice campaign from the AEC . Through this panel they stop , delete and start the voice campaign
and along with check the status of running campaign.
Missed Call
A great solution that lets you verify phone numbers during registration (improving lead quality), sparks engagement
during marketing campaigns, allows your customers to sign up for SMS alerts or to opt-in / opt-out of a feature. It
works wonders with surveys and polls too, integrates with your CRM, and gives real-time customer feedback. And all
of this at no cost to your caller.

After selecting the duration

click on Export to Excel
button then report will be
generate.

User can check the Missed Call

Report as per selected Start Date
and End Date
User Management
Following is the form for creating a user which contains user details and product allocation.
Create Voice Campaign

Select any options as per requirement

User will have to

fill and select
options as per
the
requirement:
like Campaign
Name, Language
sender ID etc. Click on choose Voice File button to
select the voice prompt

After filling all the details user

will have to click Execute
button to run the Voice
Campaign.
Campaign Detail Report
Contact us:

Regd Office : F-126-F-3, Dilshad Colony, Shahdara, Delhi-110095(India)

Corp. Office : B-109, North Star Business Centre, Sector -5,
Noida-201301(INDIA)
E-mail : info@novusconnect.in
Web-Site : www.novusconnect.in
Telephone : +91-120-4825325, Toll Free :1800-137-6364