CHAPTER 4.

1
TELEPHONE EXCHANGE
Hrtm 133 Front Office and
Housekeeping Management

A I R E E N Y. C LO R E S , M . B . A INSTRUCTOR,
VSU-DCHM 1
 CHAPTER REVIEW:
RECEPTION/REGISTRATION
Pre-prepared
registration is Present
Greet the Ascertain then check in registration
guest guest name the card with
computerized pen
system

Establish Complete
identification registration
Room Escort guest
or credit details
assignment to his room
according to hands in the
hotel policy key card

Desk clerk
Show
opens folio
features of
and updates
the room
guest
(bellman)
records
A I R E E N Y. C LO R E S , M . B . A INSTRUCTOR,
VSU-DCHM 2
 CHECK OUT PROCEDURES
Determine
Desk clerk Bellman guest name
Guest calls F.O Desk clerk
calls bellman escorts guest and
for check out greets guest
to assist guest to desk corresponding
room number

Present guest
Secure
folio with a
registration Check guest Determine
Recover key pen for
card guest vouchers guest stay
verification
folio
and signature

After receipt of
If guest the approved Present folio
Determine
disputes folio, ensure Settle account and vouchers
settlement
charges, make that it has and close folio in an envelope
method
adjustments been properly to the guest
signed

Determine and THANK THE

Issue Assist in
note any GUEST for
departure and clearing safety
further staying in the
learance slips deposit box
reservation hotel

A I R E E N Y. C LO R E S , M . B . A INSTRUCTOR,
VSU-DCHM 3
 Selling a Room to a Guest

A I R E E N Y. C LO R E S , M . B . A INSTRUCTOR,
VSU-DCHM 4